Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased various items, including Spiderlings from Exotic Pets for a few years now, and each time they have provided excellent customer service, swift posting of items and there prices are reasonable.”

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Posted 2 years ago

“Our stick insects were rapidly dispatched in a stout container and arrived in good health. We now watch their progress with interest and they eat their way through the brambles.”

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Posted 2 years ago

“Needed the live food urgently, got it to me within 2-3 days , spot on, really appreciate it since I didn’t have any at the local shop to feed my animals.”

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Posted 2 years ago

“It is easy to order and comes quick good quality of live food”

Exotic-Pets.co.uk 5 star review on 1st June 2022

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Posted 2 years ago

“Ordered two stick insects from this store, and the pets arrived in excellent condition. The price is very reasonable and they deliver to you or you can pick them up from your nearest store. I would recommend this store for your pet's needs.”

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Posted 2 years ago

“Perfect amazing service”

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Posted 2 years ago

“I recently purchased a Wild type Tliltocatl albopilosus tarantula sling ,some micro crickets and a few other items for invertebrate care.The livestock were very healthy -the sling being sturdy and active.All items were delivered promptly and packaged so thoughfully that no harm was possible to the sling or crickets during transport.Exotic pets is one of the few traders I personally use and trust for my transactions as they take that extra care of the livestock they sell and have a good range of necessary equipment.”

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Posted 2 years ago

“Great service kids love new pets”

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Posted 2 years ago

“Very quick service will definitely be using exotic pets again.”

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Posted 2 years ago

“I ordered my crickets and they arrived in good condition and fast delivery very happy will order again”

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Posted 2 years ago

“Very good and fast shipping”

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Posted 2 years ago

“Fast well packaged post, millies were healthy, made up with my purchase thanks”

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Posted 2 years ago

“My item didn’t arrive, emailed with the order number querying this and still no response. Shocking”

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Posted 2 years ago

Hi Marc, Thank you for your review. This is the first we heard about there being a problem with your order- we received no email. Our system logs and stores all correspondence, there is nothing linked to your order number or email. We tracked your item: We sent the item the next day via the postage method you selected at checkout (Royal Mail 48), delivery was attempted but missed. It is currently awaiting collection at the sorting office. We are sorry that you feel this way about our service, but we did everything we could. Once the parcel is with Royal Mail, the delivery is up to them. Kind regards, Gemma

Posted 2 years ago

“Live flies healthy and well looked after. Item wrapped securely and sent out swiftly.”

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Posted 2 years ago

“Super quick delivery, all 3 bugs were lively and in perfect condition. Really happy with our purchase!”

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Posted 2 years ago

“Everything I buy from exotic pets is in superb condition and I would like to show ya my spiders in their enclosures with substrate etc but spiders hiding til it's dark and some are in pre molt stage.. If spiders are happy then I am happy”

Exotic-Pets.co.uk 5 star review on 27th April 2022

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Posted 2 years ago

“always very good .”

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Posted 2 years ago

“I ordered an exo terra enclosure and a praying mantis both arrived on time and in perfect condition. Thank you Exotic pets for your excellent service.”

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Posted 2 years ago

“The Phasmids I ordered arrived in good health and were a good size. Very happy with the service and may order some more exotic ones in the future.”

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Posted 2 years ago

“Love you guys I will get some other things”

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Posted 2 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews