Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my order! Cheaper than going to a pet shop and none of the insects had died by the time I got them! Cheap delivery too. Customer service are quick to reply as well and knowledgeable . Will be buying all my stuff on here from now on.”

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Posted 6 years ago

“Got a spider. Arrived in perfect condition and fed the first day”

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Posted 6 years ago

“Quick delivery and great quality food been using them for past year. Very happy with theor services”

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Posted 6 years ago

“They was brilliant i ordered stuff for my tortoises and the parcel came the next day im doing my shopping for my tortoises all the time”

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Posted 6 years ago

“I bit late but all was great will order again from them my animals loved the bugs all happy thanks xx”

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Posted 6 years ago

“I was very happy with the prompt efficient service I received from exotic - pets, the 2 millipedes I ordered were sent quickly and were in a good healthy condition which made my son very happy”

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Posted 6 years ago

“Delivered on time and well packaged. Does what it says on the tin.”

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Posted 6 years ago

“Great service, the things I needed for my tree frogs were the best price here at the time of ordering, fast delivery, great prices, will definitely buy from again.”

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Posted 6 years ago

“They were great help. I collected my hognose from them and he was as shown in the picture and happy and healthy. They packaged him up as I had to make a long journey with him. Once home he settled easily and fed on the third day of being in his new viv, he has a lovely temperament and now handles regularly. Wouldn't trade him for anything. They also offer great phone support!”

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Posted 6 years ago

“Quick delivery, all insects came alive and a good quantity for price”

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Posted 6 years ago

“Poor customer liaison. Next day delivery came 5 days after order. Frozen goods delivered to wrong address and left in direct sun. Item not delivered with no explanation to why until questioned. Item finally replaced with no goodwill gesture. Disappointing.”

Helpful Report

Posted 6 years ago

Hi Alice, as previously explained, our courier uses a 3rd party to deliver parcels in your area. Unfortunately, they didn't deliver within the quoted time frame (AM service) which resulted in the frozen mice being received late. We apologised for this and sent replacements as soon as we were able to do so. I'm unsure as to why you are dissatisfied with our service? Thanks

Posted 6 years ago

“Very good service, door to door with my geckos. The little wild caught dune geckos I received were all great condition. Overall, very happy with the whole service, brilliant people to do business with! Will be ordering again for sure!”

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Posted 6 years ago

“Exotic pets are great, Delivery is great, (adds a bit onto the order but that’s understandable) great customer service and a lot of products! I buy my little bearded dragon “Calci worms” and they come in soil, it would be nice if there was an option about what they came in, as soil can cause impaction, but they are fine for now! Great store!”

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Posted 6 years ago

“Fantastic was nervous ordering online but turned up when they said it would and my whipped scorpion was perfect a* defo use again!”

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Posted 6 years ago

“Both the tarantula and feeders were will package and healthy upon delivery. Delivery came on time with no problem will be ordering again in the near future from them and would recommend to others.”

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Posted 6 years ago

“It was easy to find and order what i wanted and the delivery was quick”

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Posted 6 years ago

“Very pleased with our purchase . Delivery was quick too .”

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Posted 6 years ago

“Their site explained delivery of livestock very well, I knew what to expect. Reading the bad reviews and the responses from Exotic pets gave me a positive example of how they respect the animals and the customer. The animals I brought were both in excellent healthy conditions, beautiful specimens! Makes me very proud to be looking after an animal that they showed the upmost care for. The pricing is very fair and the customer service team were also amazing! Good job Exotic-pets!”

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Posted 6 years ago

“First time snake owner and couldn't be more happy with the customer service provided. Beautiful snake and all my questions answered!”

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Posted 6 years ago

“I purchased 2 tiger snails their health and general condition was amazing. Fast dispatch would definitely recommend and would buy again a fabulous and easy transaction. 5/5 stars.”

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Posted 6 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews