Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a little while for out live food to arrive. But everything was sorted out very quickly! Packed safely and sturdy! Worms look healthy! very happy axie ! Thank you”

Helpful Report

Posted 7 years ago

Thanks for your review Kirstie. I can see from our notes that our live food order came in short from our supplier and delayed your order being dispatched by a day. This is quite unusual and I'm sure your next shopping experience with us, will be a 5 star one. :)

Posted 7 years ago

“Uv sun light didn't work . Everything else was perfect. Thanks”

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Posted 7 years ago

Thanks for your review. Hopefully you received the replacement bulb in good time and your next experience will be a 5 star one. :)

Posted 7 years ago

“Animals arrived safely and in great condition. Overall I'm very pleased. However, the courier service was not great. Arrived late (6 hours after quoted delivery time) and did not let me check the condition of animals on arrival. A case of "here's your box, see ya". Other than the customer service, my experience was a good one!”

Helpful Report

Posted 7 years ago

It looks like our animal courier let us down a bit on this one Rob. We have fed this back to them and asked them to allow customers time to check their animals upon delivery. Thank you :)

Posted 7 years ago

“Very quick to post out, little lack of Correspondents, and little smaller then described, but overall would use again as happy with the sling....”

Helpful Report

Posted 7 years ago

Thanks for the feedback Susan. It looks like you didn't receive all of our automatic email notifications unfortunately. We do now send them via a new email server and delivery rates have improved significantly. Glad you were still happy with the sling though. :)

Posted 7 years ago

“Stock arrived well-packaged, well-fed and heated. Shipping is expensive compared to other sites but service is good so would use this site again and recommend.”

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Posted 7 years ago

Thanks for the feedback Abigail. If you could please let us know who is offering cheaper delivery on inverts that would be much appreciated. :)

Posted 7 years ago

“Delivery was on time and they were even able to leave the package with next door neighbours when no one was home during the deliver hours! Great!”

Helpful Report

Posted 7 years ago

Thanks for the feedback Chande! It's nice to hear that we and our courier managed to accommodate your delivery request. Please let us know if there is anything else we can do make this a five star review next time around. Thanks :)

Posted 7 years ago

“Problem with some crickets but sorted out quickly and reasonably by some very helpful staff. Will use again.”

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Posted 7 years ago

Sorry, we didn't get it right first time Samantha but I'm glad to see we rectified the problem promptly. Thank you :)

Posted 7 years ago

“We got boa who's now named Bella and she's in great condition. This is the first time we used a exotic pets and would defiantly recommend! The delivery courier was lovely very careful and helpful.”

Helpful Report

Posted 7 years ago

Thanks for the great feedback Kelsey! Please let us know if there is anything else we can do to make this a five star experience the next time you shop with us? Thanks :)

Posted 7 years ago

“Pleased with service and the product”

Helpful Report

Posted 7 years ago

Thanks for a great review. Please let us know if there is anything else we can do, to make your next shopping experience 5*?

Posted 7 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews