Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My frozen food arrived on a time and day I requested. It was packed perfectly and in perfect condition. Have been a regular customer for years and will continue to be so.”

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Posted 3 years ago

“Our jungle nymph arrived safely.Happy to have her!”

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Posted 3 years ago

“Everything was fresh n plenty of it... it kept a few of my animals happy”

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Posted 3 years ago

“Reliable and considerate to customers and breeders of tarantulas keep it up”

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Posted 3 years ago

“The company is brilliant but I think they should use a better reptile courier one who tends to the animals needs over night”

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Posted 3 years ago

“Very good service healthy animal as well”

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Posted 3 years ago

“Brilliant, i was new to owning a snake and i visited the shop to get more information and advice. They answered all my questions as well as letting me handle some snakes to make sure i was happy with them Highly recommend exotic pets, friendly helpful staff and go the extra mile to ensure their customers and animals are happy and well looked after”

Exotic-Pets.co.uk 5 star review on 7th March 2021

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Posted 3 years ago

“Excellent customer service! Will definitely shop here again. 👍”

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Posted 3 years ago

“The service from the team was top quality, they were super informative and clearly know exactly what they’re talking about. My gecko was delivered super quickly so wasn’t overly stressed on arrival and packaged perfectly to keep her warm. I’d highly recommend exotic pets to anyone keeping or looking to keep reptiles!”

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Posted 3 years ago

“Quick fast service”

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Posted 3 years ago

“I have received frogs (African bull frogs and a Pacman) on three occasions from exotic-pets.co.uk and every time the service has been brilliant. Every time my frogs have arrived safe, very healthy and well packed. The courier service was fantastic and the driver kept me up-to date (I received a message the day before with an approx time and then another message the following day when the driver was 20mins away) I cannot fault them at all and would happily order from them again in the future. I have also recommended them to numerous people within the amphibian community. Well done and thank you exotic-pets.co.uk.”

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Posted 3 years ago

“Couldn’t get the iguana I ordered , but came to a agreement . Very happy with my Ackie”

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Posted 3 years ago

“Brilliant fabulous fantastic superb great amazing quality and excellent”

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Posted 3 years ago

“Absolutely amazing service. Spoke to Karen who helped me organise the purchase and delivery of my Whites Tree frog and all the equipment needed to keep the frog. Highly recommend Exotic Pets to anyone looking for a new pet or new pet supplies. Thank you!!”

Exotic-Pets.co.uk 5 star review on 3rd March 2021

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Posted 3 years ago

“Very helpful in organising see you and products for new frog. Good advice. However frog arrived deceased. Sent email no reply sent another no reply called left message no call back. Managed to get through in phone No apology just said manager was out. Would call me back. This did not happen. Had to email again. Finally got an email from Laura apologising offering refund. Very traumatic experience for my son. Refund took a while as manager was off. Got email showing refund but no apology from the manager”

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Posted 3 years ago

Hi Annemarie, Thank you for your email. It is extremely rare that an animal would pass away in transit and I'm very sorry that this happened. Obviously there is always a possibility of an underlying health problem that we weren't aware of, but regardless of the cause these situations are always very sad. In these situations we would always review our procedures internally to see if there are any areas we could improve on and potentially do better. I have spoken with my colleagues involved and I have taken a look at all email correspondence and it would appear we were very apologetic from the very first contact? I'm again sorry you did not feel that we were being sincere. As a group of reptile keepers we would not want to see any animal put in harms way and from everyone at Exotic Pets I apologlise your experience was not the positive one you or we expected. Best regards Chris

Posted 3 years ago

“Great website, easy to order, very quick and efficient delivery service. Highly recommended!”

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Posted 3 years ago

“Once again fantastic service! Thanks”

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Posted 3 years ago

“They were mostly dead. Then a few days of having them all of them are dead. Definitely wouldn’t recommend buying from here.”

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Posted 3 years ago

Hi Kelly, Thank you for your review. It would appear the locusts you received were delayed in transit for some reason. Could you contact me to discuss this further please? Telephone 01246 568390. Best regards Chris

Posted 3 years ago

“No items were sent just empty with 2 to 3 wood louse”

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Posted 3 years ago

Hi Persis, Thank you for your review. I'm sorry you didn't received your woodlice as expected, can you contact me to discuss in more detail please? Telephone 01246 568390. Best regards Chris

Posted 3 years ago

“Really helpful and supportive, will certainly use again”

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Posted 3 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews