Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

Write Your review

Tell us how Exotic-Pets.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a salmon pink spider and was very impressed with how safe and secure the little fella was also happy with how quick it come this is amazing company and help with all needed nothings to much 10/10 from me thanks guys . Lee b”

Helpful Report

Posted 7 years ago

Thanks for the great review Lee and I'm pleased you like the Salmon Pink Birdeater we sent you. :)

Posted 7 years ago

“Great prices and very healthy animals wall pack for delivery just grate will be using alot thanks”

Helpful Report

Posted 7 years ago

Thanks for a great review Tracy and glad to hear you will be returning to us as a customer. :)

Posted 7 years ago

“Been buying for a few months and no faults, all the livefood in purchase comes well packaged and is great quality”

Helpful Report

Posted 7 years ago

Thanks for your continued custom Lewis and for leaving such a great review. :)

Posted 7 years ago

“food came in excellent condition. i just need to remember need large cauci worms very pleased with them”

Helpful Report

Posted 7 years ago

Our live food really is great quality and I'm glad your happy with the item you purchased. If you look on the product description you'll see a size chart which gives all the measurements of the food before you place your order. :)

Posted 7 years ago

“professional,knowledgeable and extremely personable. Aurora Khaleesi has settled in so well.She is absolute delight. Thank you so very much. Will use you again soon. Carolyn, Adie and Aurora”

Helpful Report

Posted 7 years ago

Cool name! Glad we could help and look forward to you returning to us.

Posted 7 years ago

“Fab website with lots to choose from. Fast and understandable service. Packaging of my item was perfect . The spiderlings I ordered where very healthy and not skittish overall fantastic site to purchase from 10/10”

Helpful Report

Posted 7 years ago

I'm glad you were happy with all the spiderlings you received. We do sell a lot of them and take great care in maintaining and safely packing them. :)

Posted 7 years ago

“My first time using this site. Very happy with the whole process and encountered no issues whatsoever”

Helpful Report

Posted 7 years ago

Thank you for your comments. Please let us know if there is anything we can do for you in the future. :)

Posted 7 years ago

“Excellent stock and excellent fast service”

Helpful Report

Posted 7 years ago

Glad to see that all our customers are happy with the new aquatic live food we're selling. Thank you. :)

Posted 7 years ago

“always provide quick first class service. very happy.”

Helpful Report

Posted 7 years ago

Great review Karen and thanks for the feedback. :)

Posted 7 years ago

“I ordered a Psalmopoeus Irminia sling, It arrived perfectly packaged and the shop staff held back before sending the little critter to me due to cold weather. That made me very impressed as it shows they are not just about money and they actually care for the creatures they sell. I live in Scotland and I will order from Exotic-Pets.co.uk again. Thanks guys. Ron Perkins”

Helpful Report

Posted 7 years ago

A lot of positives to take from this review, thanks for the feedback Ron! :)

Posted 7 years ago

“Great service. Everything arrived the next day safe and sound. I will be using exotic pets again. I I highly recommend them to everyone.”

Helpful Report

Posted 7 years ago

Thanks for a great 5 star review Niki, it's much appreciated from all here at Exotic Pets. :)

Posted 7 years ago

“I purchased a starter kit and a pacman frog last week; the service was excellent and the staff were helpful with their advice and clearly know their business.”

Helpful Report

Posted 7 years ago

We do our best Lee but it's always reassuring to receive such glowing feedback from people like yourselves! Thank you :)

Posted 7 years ago

“Really quick delivery, everything arrived in perfect condition would highly recommend using.”

Helpful Report

Posted 7 years ago

Thanks for the great review Jonathon. Your recommendation means a lot to us. :)

Posted 7 years ago

“Very responsive and friendly staff, located in a beautiful area! My salamander loved their worms.”

Helpful Report

Posted 7 years ago

Thanks for a great review Lukasz! :)

Posted 7 years ago

“Brilliant customer care.! Emailed company with enquiry and they got back to me within the hour on a answer. It's not the first time shopping here. Always been good on all orders. I order live stock which there's always a worry about the travel to us. But well packed and never had issues.. Well recommended!”

Helpful Report

Posted 7 years ago

I'm glad we got back to you quickly. We do understand the importance of good communication with our customers and it's great to hear your happy with the packaging also. :)

Posted 7 years ago

“Excellent service and very helpful. Quick delivery”

Helpful Report

Posted 7 years ago

Thanks for leaving a positive review. Our team always do their best to deliver a great service to all of our customers! :)

Posted 7 years ago

“This is the second time I have ordered from exotic pets and will not be the last, great service!”

Helpful Report

Posted 7 years ago

Such praise! Thanks Gordon, that is really appreciated and we hope we continue to deliver you a 5 star service. :)

Posted 7 years ago

“I ordered 4 baby tarantulas, they arrived quickly and well packaged. Will definitely use this company again in the future 😊”

Helpful Report

Posted 7 years ago

Thanks for the great review Pam and we hope to see you returning again soon. :)

Posted 7 years ago

“The website makes it very clear which species they have in stock - the packing for the slings was perfect, and all are doing well.”

Helpful Report

Posted 7 years ago

Thanks for a great 5 star review. :)

Posted 7 years ago

“Recently purchased three slings. All arrived healthy and well, plus they care about the welfare if the animals, because the weather was so cold they kept back the slings until the temperature picked up a bit plus kept me informed. I've already arrange my next purchase from these guys. 5* all round.”

Helpful Report

Posted 7 years ago

Thank you for recognising that. We do always put animal welfare first and I know sometimes delays can be frustrating but when it's cold outside, it's better to be safe than sorry. :)

Posted 7 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews