Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and knowledgeable collected my Rankins in person and got service with a smile highly recommend”

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Posted 7 years ago

We aim to please and do love to share our knowledge of these great animals. Thanks for the great review! :)

Posted 7 years ago

“Fantastic service with prompt delivery - only let down by local postal procedures. I would be happy that my requirements would be met for any order I might make.”

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Posted 7 years ago

Thanks for the great 5-star review, despite the postal service making a mistake on this occasion! If anything does go wrong with an order, rest assured, we'll always rectify it. :)

Posted 7 years ago

“Excellent communication with this supplier. Pet arrived well packed and unharmed. Will deal with them again”

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Posted 7 years ago

Thanks for a fab 5-star review, we also hope to deal with you again soon. :)

Posted 7 years ago

“My mantis and their accoutrements arrived in excellent condition, very well packed and a very fast delivery. I shall be returning soon.”

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Posted 7 years ago

Thanks for a great 5-star review Helen, hope to see you again soon. :)

Posted 7 years ago

“Was very pleased with my baby Yemen a lovely healthy colour and well hydrated also packaged very well would 100% order again in the future thanks”

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Posted 7 years ago

Really nice to hear that you're happy with the chameleon we sent you and thanks for the feedback, we believe our packaging to be the best in the business. :)

Posted 7 years ago

“I ordered frozen fish food it arrived well packed and still frozen there was no sign of it even starting to thaw out. Thank you.”

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Posted 7 years ago

Glad to hear everything arrived in A1 condition and thanks for leaving us a 5-star review! :)

Posted 7 years ago

“Fast delivery, healthy live insect arrived safely and is still alive (so far)”

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Posted 7 years ago

Thanks for the great review and we hope to see you back again soon. :)

Posted 7 years ago

“Better if will be more clear numbers of live foods 😀”

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Posted 7 years ago

Thanks for your great review Kacper. :)

Posted 7 years ago

“The prices are good and delivery is fast”

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Posted 7 years ago

Thanks for your review Ian. Please let us know if there is anything we can improve, to make that a 5 star review next time around. :)

Posted 7 years ago

“order arrived promptly,all feeder insects were alive and in good condition. thanks!”

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Posted 7 years ago

Our range of live food is very popular and we're glad to see that your happy with the insects you received too. :)

Posted 7 years ago

“exotic pets were easy to order from and good quality items , would recommend them highly”

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Posted 7 years ago

Thanks for a great review and your recommendation Slyvia. :)

Posted 7 years ago

“Delivery as per instructions and on time Great service”

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Posted 7 years ago

Thanks for a great review Craig. I'm glad you find our delivery notes option useful! :)

Posted 7 years ago

“Great company, very helpful. Been buying from Exotic pets since 2008.”

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Posted 7 years ago

We love this! That really is customer loyalty. Thank you very much Debbie. :)

Posted 7 years ago

“Excellent website would recommend it too anyone aint bought any pets of the website yet but i have bought live food which i received very quickly”

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Posted 7 years ago

Glad to hear our live food is being so well received. Thanks for a great review. :)

Posted 7 years ago

“Fantastic communication. Packaged really well, loved my new pets, used Exotic Pets before too and definitely recommend.”

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Posted 7 years ago

Great! We love to hear of our customers enjoying their new pets. Thanks for a great review. :)

Posted 7 years ago

“Substrate arrived as per Chris explained”

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Posted 7 years ago

We’re sorry to hear you’ve had anything but a positive experience when shopping with us. We aim to process all orders and dispatch them as quickly as possible after receiving them. Unfortunately, we were temporarily out of stock of an item on your order. As explained, we did process your order within our maximum quoted time of four working days and responded to all communication promptly. If you’d like to discuss this matter further, please call us on 01246 568390 and ask for Chris.

Posted 7 years ago

“Best breeder and general exotic pet shop arround been going to exotic pets for 5 years now and haven't had a negative experience had nothing but help and guidance.”

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Posted 7 years ago

Thanks for a great review Jake. :)

Posted 7 years ago

“Had a few things delivered so far fantastic service will be using exotic Pets regularly ciaran”

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Posted 7 years ago

It's great to hear we're doing a good job. Thank you for a great review and your continued custom. :)

Posted 7 years ago

“Package came in good time and was well packed highly recommend”

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Posted 7 years ago

Thanks for the great review and your personal recommendation Matthew. :)

Posted 7 years ago

“Very impressed. The live fish food arrived very quickly and was well packaged. The puffer fish loved it.”

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Posted 7 years ago

Thanks for the 5-star review Hannah and I'm glad to hear the food went down a treat with the puffer fish too! :)

Posted 7 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews