“Today I booked our trip and the adviserCameron was very helpful and gave all the relevant information to our satisfaction
We have used Exotica before and been well looked after on the trips”
Hi,
Thank you for sharing your feedback. We are so happy to hear that you are satisfied with the assistance provided by our agent. If you need anything else, just let us know.
Regards,
Exoticca
“So far so good, Maria was very helpful sorting the right holiday/flights for us, not pushing anything, just their to help - a refreshing change to the normal hard sell you get. Seemed to be the best deal for what we wanted to do. Not been on the holiday yet….will update when we have.”
Hi,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved you are happy with our assistance. Your kind words mean a lot to our team!
Regards,
Exoticca
“Just booked a trip to South Africa and the service I have received has been 5 star. I have had support from Ema all the way in a proffesional, friendly and informative manner with no pressure applied. The price was great too!
We can go away with the peace of mind that they are there to support you through your journey and beyond”
Hello Graham,
We’re really grateful and appreciate you taking the time to share your rating with us! We look forward to welcoming you on your trip.
Regards,
Exoticca
“Just booked a trip to Scandinavia for this summer. Mira was very helpful (top marks for her) and I think it was a good deal (I hope!!). So now we need to wait and see how it goes!”
Hi,
We appreciate your feedback and are delighted to know you enjoyed the assistance that we offered. Your satisfaction is our top priority, and we look forward to serving you again soon.
Regards,
Exoticca
“Just completed my first payment of my trip to Africa, it was quite traumatic from the beginning.(My fault) That's when Augustin got involved and sorted it out for me. Hope my trip goes as well as the payment eventually did, watch this space in November . Chapter 2.”
Hi David,
Thank you for sharing your experience with us! We're so glad that Augustin was able to step in and make the process smoother for you. We’re sure your trip to Africa will be just as amazing as the journey to get there. We can't wait to hear all about it in November. Safe travels, and stay tuned for Chapter 2!
Regards,
Exoticca
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Regards,
Exoticca
Hi Rob,
Thanks for your feedback. We’ll continue striving to provide exceptional products & services and outstanding customer care to make every interaction with us remarkable.
Regards,
Exoticca
Hello,
Many thanks for the 4-star rating. If you have any specific feedback or suggestions on how we can improve, feel free to share. We're always happy to make things better for our customers!
Regards,
Exoticca
“Booked holiday to Jordan over the phone. Carolina was very patient, helpful and informative, answered all our queries and talked us through the process. The deal on offer was attractive and certainly competitive with similar from other companies. We particularly liked the fact that the cost included flights and most meals, so no need to make separate arrangements.”
Hi Ron,
Thanks for your review! At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Regards,
Exoticca
“Having booked a holiday today to Peru in June, and only now reading the reviews which seem very mixed, I may have rethought my decision. However the booking process was very easy, not pressured and Emily based in Spain was very informative when answering questions and sorting out flights, so I can only wait and see if the holiday measures up the the standard I would expect. Its a long way from home and travelling as a solo passenger I would hope its well planned and I get to meet some great like minded people”
Hi Marie,
We are so grateful for your kind words and 5-star rating! The only thing we can tell you is that our team works hard to ensure every customer has a memorable experience, and we’re excited to make your upcoming adventure to Peru just as unforgettable!
Regards,
Exoticca
“I have just booked 10 nights in Morocco and I found the booking very straightforward , I am looking forward to my holiday, I am delighted that I got quite a lot of discount, more pennies to spend while I’m travelling!”
Hi Kate,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your booking experience with us. Your kind words mean a lot to our team!
Regards,
Exoticca
“I’m now with exoticca in istanbul. Extremely disappointed of my experience so far. They give me a wrong schedule, never been fixed my problem. Very poor communication. Looks like they don’t care. This will be my last trip with them”
Hi Olivia,
Thank you for sharing your feedback.
We are sorry to hear that you are not satisfied with our service. We have shared this internally and one of our agents will reach out shortly to offer assistance.
Regards,
Exoticca
“Had a bit of an issue at the payment stage when trying to complete my booking online but called and spoke to customer services and went through the booking details with a very clear and helpful guy, actually felt much better doing the payment with an actual person rather than just online. Looking forward to our trip to Jordan with a couple of carefully chosen upgrades added.”
Hi Carolyn,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your booking experience with us. Your kind words mean a lot to our team!
Regards,
Exoticca
“Hi Exoticca Very good experience booking with you guys again. Nils very helpful and provided value added information about the trip and booking experience. Well done again.”
“I usually don’t write reviews but in this particular case I like to express how unsatisfied I am with Exoticca customer support; my family and I booked a tour to Turkey for next month and decided to get Superior to Luxury hotels package and Exoticca is not meeting this expectation. I’m aware that 4-5 stars hotels In Istanbul are not the same quality that we have here in the USA that is why we are paying more money for a luxury hotel. Well they are putting us in a 4-5 stars hotel instead of superior -luxury hotel; I explained to them that I already stayed in that hotel in the past and I we had a bad experience with they service and food quality but Exoticca is insisting that this is a superior quality hotel and I know for fact that is not. So at this point they are rather to have unhappy travelers instead of trying to accommodate them in a different hotel, clearly they don’t care about the wellbeing of their customers and only wants our money. We are staring on the wrong foot and I will keep you updated on how the whole experience goes. DO NOT pay extra money when you make your booking because you will get the same quality as everyone else.”
Hi Maria,
Thank you for your review. We are sorry to hear that you were not satisfied with the accommodations provided. Please rest assured that we carefully check the standards of our hotels to ensure a satisfactory experience for all of our customers.
That being said, we would like to learn more about this matter in order to assist you. One of our agents will be in touch with you shortly
Regards,
Exoticca
Hi,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Regards,
Exoticca
“It is early days to say too much but I have just booked a holiday through Exoticca and it was un-nervingly simple to do. I can't say any more than that at this stage”
“Just booked an amazing trip to Turkey in May - Treasures of Anatolia - with the help of a very helpful, friendly lady Meri.
Loads of excursions included & a great price - can't wait to go, so excited !!!
Will review again when back.
Thank you Meri & Exoticca”
Hi Sue,
Thanks for your feedback! We’ll continue striving to provide exceptional products & services and outstanding customer care to make every interaction with us remarkable.
Regards,