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Exoticca Reviews

3.9 Rating 239 Reviews
72 %
of reviewers recommend Exoticca

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Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 28th April 2023
A. N
Exoticca 1 star review on 28th April 2023
A. N
21
Anonymous
Anonymous  // 01/01/2019
Very helpful during the booking proxy and all questions answered
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Posted 3 months ago
Hello Susan, Thanks so much for sharing your experience with us! Regards, Exoticca
Posted 3 months ago
Very accomodating in the phone..and the itinerary was explained..
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Posted 3 months ago
Hello Rita, We’re really grateful and appreciate you taking the time to share your rating with us! Regards, Exoticca
Posted 3 months ago
Good discounted price, but we did op for supreme, charm hotel reviews fell short
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Posted 3 months ago
Hello Mark, Thank you so much for taking the time to provide feedback! Regards, Exoticca
Posted 3 months ago
Easy to book. I have been on several trips to different continents with Exoticca and it was always a super holiday.
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Posted 3 months ago
Hello David, Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Regards, Exoticca
Posted 3 months ago
Very knowledgeable and straight forward
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Posted 3 months ago
Hello Anne and George, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Regards, Exoticca
Posted 3 months ago
Had a great experience booking our 2025 trip to Vietnam. We had spent some time on the website, but speaking to Ruth made all the difference. Answered all our questions, found a great flight for us and talked through all the details we were wondering about.
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Posted 3 months ago
Hi Philip, Thank you for the 5-star rating! We are thrilled to know that you enjoyed our services. We are sure that you'll have an amazing trip in Vietnam! Regards, Exoticca
Posted 3 months ago
Technical systems were slow but the human was friendly and efficient.
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Posted 3 months ago
Hi John, Thank you for sharing your experience with Exoticca and for the positive rating. If there’s anything specific you’d like to see more of, please don’t hesitate to let us know. Regards, Exoticca
Posted 3 months ago
Felt really pressured to buy asap (almost like all the warnings you recieve about scams), was told they are giving me discount, it turns out it was just the standard ones i would have recieved just signing up through the website, and now, trying to contact them about other credit in my wallet and they dont even reply anymore since they already got my money....
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Posted 3 months ago
Hi, We are sorry to hear that you are not happy with the services offered so far. We would like to offer further assistance. We sent you a DM requesting your booking ID so that we can help you better. Regards, Exoticca
Posted 3 months ago
Booking our latest trip to Morocco was very easy with good advice over the phone. This is our fourth trip with Exoticca (Turkey, Vietnam/Cambodia, and South Africa) and we have had nothing but great experiences at a price which is consistently unbeatable. Local tour companies deliver travel, transfers tours and in our experience provide outstanding service and great local knowledge. Airport meet and greet can be confusing at times but we have never been let down. Hotels are always of a good standard but sometimes on the outskirts of towns. Flights are good value and often indirect so choose carefully at the point of booking. We are experienced travellers historically organised travel independently but we could not achieve the price point or the range of places on offer for the price that Exoticca offer. Communication is undertaken primarily through their app, which for us is not a problem.
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Posted 3 months ago
Hi Mark, Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Regards, Exoticca
Posted 3 months ago
Amazing deal on Black Friday. The customer service agent (Vin) was most helpful and patient.
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Posted 3 months ago
Hello Nick, At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Regards, Exoticca
Posted 3 months ago
Just booked trips to Morocco our third trip with exotica! Carolina who I spoke to was very helpful and friendly! We were meant to go to Morocco last year but my husband broke his leg so we had to cancel so fingers crossed we get this time!
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Posted 3 months ago
Hello Lesley, We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next holiday even better, please let us know. Regards, Exoticca
Posted 3 months ago
Always have received excellent service from Exoticca Cannot so far raised any issues with travel we have booked with them Staff ever so helpful and friendly and always answered all queries appropriately Would recommend them for travels any time
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Posted 3 months ago
Hi Turabali, Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Regards, Exoticca
Posted 3 months ago
I've been to Egypt, India, Morocco, Jordan, Japan, Malaysia and Albania with Exoticca. I choose them because they offer value for money. I don't expect the best hotels but so far they have been in safe areas, and not far from the city centre, with comfortable beds and quiet rooms - i.e. with the most important aspects covered. Occasional hotels have been seriously enjoyable. The local tour guides vary in quality but so far the worst (Morocco) has been average and the best ones, such as in Albania, were essential to fully understanding the country. My only complaint was that I used their feedback form to make constructive criticism about my Jordan journey and received no response.
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Posted 3 months ago
Hello, Thank you so much for taking the time to provide feedback! Regards, Exoticca
Posted 3 months ago
Helpful, efficient, pleasant service
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Posted 3 months ago
Hello, Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Regards, Exoticca
Posted 3 months ago
We are currently in China on our 5th and last holiday with Exoticca. The company we really appreciated and showed great loyalty to over the past 4+ years appears to have stopped giving a damn about their customers. Firstly, with less than a week to our leaving the UK our direct return flights from Chengdu to Heathrow were changed to indirect return flights via Beijing with a 3+hr layover there. No compensation or lounges offered for the inconvenience. When asked if they could either compensate us for this inconvenience or arrange lounge access for us, they would not take any responsibility, telling us to contact AirChina instead. Since our booking was made by Exoticca agency AirChina will not correspond with us and Exoticca do not want to know. Then today we find out fellow guests on our two weeks trip are ‘piggybacking’ on our excursions for a rate much cheaper than we prepaid Exoticca before travelling. Our local guide offered our fellow travellers to join our excursions for around half of what we prepaid Exoticca for the same trip. The rep told them because she was doing the trip with us having paid more than double (we paid £65 each for a trip that she is offering them to join us for £30 each), then she could offer them to join in at less than half of what we paid as we had paid her full, therefore already covering the cost of supplying a guide and transport! So I contacted Exoticca and explained how unethical this appeared and they don’t want to know. They stated that they “do not manage the prices charged by our partners in destination”……bearing in mind I let Exoticca know the only reason their partner in destination can offer our fellow travellers this price is due to us two loyal Exoticca customers paying the full whack! When I made the local rep aware of our dissatisfaction she has given us a cash offering but this falls far short of taking us in line to the much cheaper price our fellow travellers are getting THE EXACT SAME EXCURSIONS WITH THE EXACT SAME GUIDE as we have prepaid Exoticca. We will never travel with this dishonest and unhelpful company again…..they used to be such a wonderful company but now appear to have massively gone in the wrong direction with customer satisfaction being very low on their list of priorities
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Posted 3 months ago
Hello, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards regarding your excursions. When excursions are booked with Exoticca we guarantee availability and waiting until the destination can be a risk, if the excursion is full you will not be able to take part or in some cases, excursions may be more expensive in price. We appreciate that your experience with the cost being lower offered by the local agent is upsetting, and we have received your direct feedback to our team. We are able to see that our team has communicated to you the difference in cost as compensation. We hope we can restore your faith in Exoticca and will continue to help you via the email channel. Regards, Exoticca
Posted 3 months ago
Agent was very good. Got the me beat deal. Understood my needs and met them.
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Posted 3 months ago
Hello Justin, We’re really grateful and appreciate you taking the time to share your rating with us. Regards, Exoticca
Posted 3 months ago
I have just got back from Sri Lanka. I booked a group holiday to be safe and secure. When I arrived at Colombo airport I found I was the only one in the group. Solo traveller literally meant solo traveller. I had asked Exoticca three time how many in the group and each time they said they didn't have the information. Had I known I would have changed the date. I had to eat alone in the evening and it made what should have been a great experience an ordeal. So far they have offered me a credit. To add to that my driver/guide had a heart attack and passed away half way up Sigiriya Rock. I was not offered a flight home or asked if I wanted to continue on the trip. I was very upset and hardly slept for 3 nights.
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Posted 3 months ago
Hello Ros, We apologize on behalf of everyone at Exoticca. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have our personal commitment to improve our service. We are very sorry to hear about the events during your time in Sri Lanka. We can see that you are already in communication with a dedicated member of our team, who is assisting you with your feedback. We hope to come to a suitable solution for you soon. Regards, Exoticca
Posted 3 months ago
Too much wasted time commuting, arguing and waiting… This was a disastrous trip with them to Greece and Turkey. They subcontract all their tours who babuzzle travellers into buying extra 3x’s more expensive extra excursions otherwise you get left without transportation back to the hotels (which most are quite far away from the centre of action ie. Istanbul). The reps are inexperienced and for the most part unreachable. They were subcontractors who again combined 3 groups together 65 people on the first day - terrible sooo much wasted time we almost missed our transfer flight to Greece as there was no confirmation or pick up time sent to us! The hotels were substandard in I Stan up
La Quinta had to request multiple times cleaners and amenities - see hotel review!
Long drives in Turkey to each and every location for short times at highlights, no chance to go back and always waiting in lines or for other people! Free time limited and rest time minimal except in the buses or ferries - but due to extremely large groups and extended travels times due to distances from things (hotel
Into the city and between cities) leaving times were FAR TOO EARLY! In Santorini got put in a dungeon room in the basement with no natural
Light and wasn’t even hotel from original booking which we did manage to get changed to - El Greco way better than deadalus - 6 pools vs 1, weight room vs. None, unobstructed view vs. View of pharmacy in dangerous corner of street, open air restaurant va. Basement restaurant respectively! Also deadalus had awful staff rock hard beds pillows and headboards and at 5.1ft my feet were hanging over the bed (see hotel
Review)! Tour company in Greece also put several groups together including air Canada vacations to maximize profits. Hotel in Athens great location but very sketchy area to the point that the concierge came running out to tell us to stick to the main road - also old outdated with small elevators and dangerous stairs - I was called to help a lady who fell down them and sprain her ankle as I am a healthcare professional, I almost fell down them myself!
It should be noted I have complained twice since the trip and in multiple emails and what’s app conversations with no reply from Exoticca - once you pay they don’t care! I have been given credits but cannot use them unless I book with them again - highly unlikely!
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Posted 4 months ago
Hi Dan, Thank you for sharing your feedback. We are sorry to hear that the trip did not meet your expectations. We would like to know more about your trip to check if we can do anything else for you. We sent you a DM requesting your booking ID. Once that we have, we will contact you regarding this matter. Thank you in advance. Regards, Exoticca
Posted 4 months ago
We have been dispute with exottica and Amex on a cancellation of a trip which we soon initiated day after booking to go to Equador. Obviously there was uproar in the country next day where it was advised not to travel. To date exottica are adding they have refunded our money, however they cannot prove it. We have been left with a large sum of money to pay Amex who will not accept crediting unless exottica provides some form of credit note from the merchant. This has been ongoing for 10months and over 100emails/ phone calls between the two to resolve. Still have no responses.
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Posted 4 months ago
Hi Rick, Thank you for your review. Please update your review to include your booking number as, under the email address from which we received your review, it did not match any bookings in our system. We would love the opportunity to check the status of your open requests with us and see how we can expedite them for you. Looking forward to hearing from you. All the best, Exoticca
Posted 4 months ago
Very disappointed with Exoticca. I had a lovely trip to Egypt and decided to go on a trip to Guatemala. Had a terrible time with your on the ground travel partner. I got significantly ill and no one seemed to care. Not from Exoticca and not from Maya Sky. No one followed up once I returned home either. You'd think that a woman traveling on her own would receive follow up after getting very ill from the food at the hotel your travel partner booked. But nothing. My conversation with your customer service was long and tedious but I followed up. I was offered a $100 credit on another trip. That's it. I plan to contact ASTA and USA based government agencies that police things like this. Exoticca deflected any responsibility in the final email I was sent. What an incredible joke. I've asked to be put in contact with the grievance redress officer. Very disappointed. I planned to go to Egypt again but I will book directly with Planet Tours in Egypt.
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Posted 4 months ago
Hello Lisa, We are truly sorry to hear about your experience in Guatemala. We have carefully reviewed the issues you raised, including the challenges on the bus journey and your concerns with the hotel. We are addressing these with our local partners to improve service and support for our travelers. An expert is already handling your case and is in direct communication with you. For any further questions, please continue to respond to the same thread. Thank you for your understanding and patience. Regards, Exoticca
Posted 4 months ago
Exoticca is rated 3.9 based on 239 reviews