“We contacted Exoticca with a payment query. Michael sorted out the details for us.
The phone call was answered promptly and we were transferred to someone who could answer and deal with our queries.”
“Clarified the issues regarding booking with Carlos over the phone, went above and beyond to resolve questions and successfully take me through the booking process,”
Hi Patricia,
We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you soon!
Take care,
Exoticca
“The Exoticca team went above and beyond to secure our holiday when we made a booking mistake. I am so very grateful for their kindness, speed of decision making and rebooking capability”
Hi Candy,
We’re really grateful and appreciate you taking the time to share your rating with us. We look forward to having you on board.
Take care,
Exoticca
“I haven't had my holiday to Egypt yet but at time of booking I called directly to speak to a trip planner because I have limited mobility and wanted to check whether the particular tour I was planning would work for me. The very helpful advisor steered me to a better option and helped me with the planning of that. She had a really good understanding of the needs and considerations for a disabled traveller and I was impressed that I received such individual attention.”
Hello Jacqueline,
Many thanks for the 4-star rating. If you have any specific feedback or suggestions on how we can improve, feel free to share. We're always happy to make things better for our customers!
Regards,
Exoticca
“Couldn't believe it when we received a phone call just hours after we came off line. we couldn't complete the booking as my partner didn't have his passport at the time. Helen phoned to asked if she could help. we made arrangements for her to call back when we had the details and it was completed over the phone three days later, Helen reserved our holiday as we wanted the direct flights (not changes).”
Hi Carrie,
We are so grateful for your kind words! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next holiday even better, please let us know.
Regards,
Exoticca
Hi Andrew,
Thank you for your review. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Regards,
Exoticca
Hi Darren,
Many thanks for your review. We’ll continue working hard to make every interaction with Exoticca exceptional and memorable.
Regards,
Exoticca
“Great service when I rang to book our second trip with Exoticca. Helped sort flights, and also have a discount as mine had expired when we were away. Booking was easy, and having the app makes things so simple.”
Hi Odette,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Regards,
Exoticca
“Amazing patience with my senior ways during booking from Henry. Made rye while booking smooth and calm. Can’t wait to depart. Thanks sincerely for all your support”
Hi Helen,
We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon!
Regards,
Exoticca
“Great service from Florence in sorting our telephone booking so efficiently and to our full satisfaction. A great travel company we would fully recommend.”
Hi Steve,
We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon!
Regards,
Exoticca
“Fantastic service again from Florence. She listened to our requirements and was very flexible in our needs and helped us taylor our tour and ensured the best flights. This was our eleventh trip booked with eight successfully completed. We would recommend Exoticca .”
Hi Howard,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“Very good customer service, efficient, pleasant and helpful. Explained fully questions asked about the discount etc. This is my third holiday booking with Exotica. Reasonable pricing.”
“I have been with Exotica before but as a couple. We had a great holiday therefore I had no qualms to book with them again. I have just booked as a solo, holiday looks great value for money, I don't go til next year. It is somewhere I have always wanted to go. The solo supplement was really reasonable, compared to so many other companies. The booking process was easy, i had one problem which is why I gave 4 rather than 5 stars, but this is now resolved & quite easily.”
Hello Patricia,
Many thanks for the 4-star rating. If you have any specific feedback or suggestions on how we can improve, feel free to share. We're always happy to make things better for our customers!
Regards,
Exoticca