Hi Odette,
We're glad to hear that our agent was able to assist you with the cancellation and rebooking process smoothly. It's important to travel when it feels right, and we're happy we could help you make the change with ease. If you need anything else before your new trip, don't hesitate to reach out. Safe travels!
Regards,
Exoticca
“I had a trip to South America in March 2025 and enjoyed Exoticca's itinerary. The only downfall was the arrival where there was no 'meet and greet' as paid for. It was sorted when I got home but for the first arrival, I felt somewhat apprehensive. After that all was great.
I have booked The Balkans tour in September and look forward to it. I am sure all will be fantastic.”
Hi Pauline,
Thank you for sharing your experience with us! We are thrilled to hear that you had a great time on your trip to South America. We look forward to welcoming you back soon!
Regards,
Exoticca
“Florence was very helpful and polite and went out of her way to ensure that booking the trip was as easy as possible. She explained everything clearly and made it a quick and easy booking experience. Great customer service, thank you 🤩”
Hi Nick,
We appreciate your feedback and are delighted to know you enjoyed our agent's assistance. Your satisfaction is our top priority, and we look forward to serving you again soon.
Regards,
Exoticca
“Darren Doyle was chatty during our phone call and knowledgeable easily creating a rapport with me as a potential customer when I rang to enquire about booking my holiday on 30th May.
He has also promised us a price reduction on our trip to Turkey. We have not used Exoticca before and he was a good ambassador for the brand.
I hope the holiday lives up to what has been promised.. a good start so far.”
Hello Carol,
We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future.
Regards,
Exoticca
“Once again an easy booking experience with Exoticca nearly completed and I am now going to SouthnAfrica in August. After my initial look into this booking, their agent phoned me and helped me complete it. All I now have to do is choose my extras!”
Hello Margaret,
At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Regards,
Exoticca
“Just booked a trip to Iceland. Haven't travelled yet. I usually book on the website but I had a couple of queries and hence I contacted representative Carolina. She confirmed that the Flybus Plus will drop us and pick up to from our hotel . Trust this is true! Will let you know. The other question was?regarding handling charges. This us something new. There was no handling charges on any of the six trips undertaken with Exoticca, the latest trip was in October last year. Caroline insisted that the handling charges have been imposed for the last three years which is completely untrue. Can Exoticca explain why and what are the handling charges.”
Hi Pradeep,
Thank you for sharing your feedback with us.
Please note that our handling charge helps cover the personalized service we provide. Unlike other online booking platforms, we carefully search and compare the best travel options for your needs, coordinate with multiple suppliers, and manage all the details of your trip.
It also includes our support — if you need to make changes, face delays, or something doesn’t go as planned, we’re here to help directly. That kind of peace of mind and professional service is part of what the handling fee provides.
If you require further assistance, do not hesitate to let us know.
Best regards,
Exoticca
“The phone service to book our holiday was excellent. Our contact (Cameron) was patient, knowledgeable and engaging. After explaining our set of requirements he was able to ensure each one was met. We hope the rest of the holiday is as good as he was.”
“Having previously taken a trip with Exoticca I was happy to book again. I phoned to book, the customer service was excellent, everything was explained, I paid the full amount straight away and the cancellation policy was explained. I'm looking forward to the trip as the last one was so enjoyable.”
Hello,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Regards,
Exoticca
“Mila was excellent to deal with. She communicated well and rang us at the time we had agreed and made the booking process for our Jordan and Egypt tour extremely straight forward”
“Have always had a very positive experience when dealing with Exoticca. Their staff are excellent and a lecto offer good advice on the various options available.
We've just booked our second trip - taking advantage of a great flash sale price and a further 5% discount from our travel voucher.
Can't recommend Exoticca highly enough.”
Hello Philip,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards.
Exoticca
“Just booked our third trip with Exoticca. Initial computer search prompted a phone call from Mali.
Discussed various options and a detailed itinerary emailed. A wee bit of clarification over the phone this evening and our trip to Jordan and Egypt is now organised. Some discount having traveled with Exoticca before, which is very welcome.
The prices of the tours are very competitive and we’ve always felt great value. Very full itineraries in our previous escapes, packing I as much as we could.
We have experienced minor issues previously but nothing that ever spoiled our holiday.”
“The price is ok regarding our trip to Jordan. However, it took several phone calls to ask questions and book our future holiday. I waited for call backs which didn’t come so I had to call again. The price went up slightly! I never did get the answers, I was told I had to book and then ask customer service the questions. It totally confused the booking process and staff as we added extra days. They could not tell me what was included in our extra days, eventually I found out via customer service that our accommodation dinners are not included, and we have to make our own way back to the airport.”
Hello Sally,
Thank you for your review, and we’re sorry to hear that you’re experiencing challenges ahead of your trip.
We can see that an agent has contacted you today and is currently in direct communication with you.
Thank you for your patience.
Regards,
Exoticca
“I been helped by Carlos, he was great, very helpful and understanding.
He managed to give me an extra discount! ☺️
I will going to book my next trip with him too.”
Hi Eva,
We’ll continue to strive to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.
Regards,
Exoticca
“Great selection of holidays and destinations that are a bit more adventurous. The only issue I had was trying to pay in full on line it kept saying I could pay 60% and the balance at a later date so I ended up phoning the helpline. The agent I spoke to was very cute ours and helpful.”
“Great selection of holidays and destinations that are a bit more adventurous. The only issue I had was trying to pay in full on line it kept saying I could pay 60% and the balance at a later date so I ended up phoning the helpline. The agent I spoke to was very cute ours and helpful.”