“Couldn't believe it when we received a phone call just hours after we came off line. we couldn't complete the booking as my partner didn't have his passport at the time. Helen phoned to asked if she could help. we made arrangements for her to call back when we had the details and it was completed over the phone three days later, Helen reserved our holiday as we wanted the direct flights (not changes).”
Hi Carrie,
We are so grateful for your kind words! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next holiday even better, please let us know.
Regards,
Exoticca
Hi Andrew,
Thank you for your review. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Regards,
Exoticca
Hi Darren,
Many thanks for your review. We’ll continue working hard to make every interaction with Exoticca exceptional and memorable.
Regards,
Exoticca
“Great service when I rang to book our second trip with Exoticca. Helped sort flights, and also have a discount as mine had expired when we were away. Booking was easy, and having the app makes things so simple.”
Hi Odette,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Regards,
Exoticca
“Amazing patience with my senior ways during booking from Henry. Made rye while booking smooth and calm. Can’t wait to depart. Thanks sincerely for all your support”
Hi Helen,
We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon!
Regards,
Exoticca
“Great service from Florence in sorting our telephone booking so efficiently and to our full satisfaction. A great travel company we would fully recommend.”
Hi Steve,
We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon!
Regards,
Exoticca
“Fantastic service again from Florence. She listened to our requirements and was very flexible in our needs and helped us taylor our tour and ensured the best flights. This was our eleventh trip booked with eight successfully completed. We would recommend Exoticca .”
Hi Howard,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“Very good customer service, efficient, pleasant and helpful. Explained fully questions asked about the discount etc. This is my third holiday booking with Exotica. Reasonable pricing.”
“I have been with Exotica before but as a couple. We had a great holiday therefore I had no qualms to book with them again. I have just booked as a solo, holiday looks great value for money, I don't go til next year. It is somewhere I have always wanted to go. The solo supplement was really reasonable, compared to so many other companies. The booking process was easy, i had one problem which is why I gave 4 rather than 5 stars, but this is now resolved & quite easily.”
Hello Patricia,
Many thanks for the 4-star rating. If you have any specific feedback or suggestions on how we can improve, feel free to share. We're always happy to make things better for our customers!
Regards,
Exoticca
“Just booked my first trip with Exoticca. Mia was extremely helpfull and professional. Answered all my questions and covered all the itinerary in detail.”
“I have just booked a trip to Prue and Ecuador with Exoticca and the travel agent “Nik” was very polite, professional and knowledgeable.
He answered all my questions resolved my concerns patiently.
We are hoping that the next step of our trip in May will be a good experience with Exoticca.”
Hi Hedieh,
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to welcome you on your upcoming trip!
Regards,
Exoticca
Hi,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Regards,
Exoticca
“Ich bin zutiefst enttäuscht von meinem Erlebnis mit Exoticca. Nachdem ich die Reise meines Reisepartners umbuchen wollte, wurde auf insgesamt vier Emails nicht reagiert. Zweimal habe ich 90 Minuten in der Warteschleife verbracht, nur um am Ende einfach aus der Leitung geworfen zu werden. Als ich endlich jemanden erreichen konnte, wurde mir mitgeteilt, dass es weder möglich sei, den Reisepartner zu ändern (auch nicht gegen Aufpreis), noch eine Lösung wie die Übernahme der Hotels, während ich die Flüge für meinen neuen Reisepartner selbst nochmals neu organisiere.
Es sind noch 8 Wochen bis zur geplanten Reise – dies ist also kein Last-Minute-Anliegen, sondern ein berechtigtes und machbares Anliegen eines Kunden. Ich reise regelmäßig und habe bereits viele Reiseveranstalter genutzt, doch ein derartiger Mangel an Flexibilität und Entgegenkommen ist mir noch nie begegnet.
Ich kann Exoticca daher leider nicht weiterempfehlen und hoffe, dass dieser Veranstalter zukünftig seine Kundenorientierung überdenkt.”
Hallo Vanessa,
vielen Dank für Ihr Feedback.
Unser Support hat sich bereits mit Ihnen bezüglich der Passagieränderung in Verbindung gesetzt, die akzeptiert wurde. Eine E-Mail mit weiteren Details zum neuen Passagier wurde Ihnen bereits zugesendet. Bitte überprüfen Sie Ihren Posteingang.
Wir hoffen, dass diese Lösung Ihren Erwartungen entspricht, und wünschen Ihnen eine tolle bevorstehende Reise!
Beste Grüße,
Exoticca
“Melanie was so very much more helpful than the website. We wanted flights from a regional airport and could not see how to do this on the website. We also had a credit to be applied to our booking which was on a different email address. Melanie sorted it all out with cheerfulness and made booking a joy. She was brilliant!”