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Exoticca Reviews

4.4 Rating 677 Reviews
88 %
of reviewers recommend Exoticca

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Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 28th April 2023
A. N
Exoticca 1 star review on 28th April 2023
A. N
21
Anonymous
Anonymous  // 01/01/2019
Absolutely brilliant service from staff
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Posted 1 week ago
Hi, Thank you for your wonderful feedback! We’re delighted to hear that you received brilliant service from our team. Your kind words mean a lot to us. We look forward to assisting you again soon. Regards, Exoticca
Posted 1 week ago
Although I receive regular emails from the company I have just used them for the first time for a trip to Peru specifically Machu Pichu. Vin who helped me was most helpful and thorough in going through everything, each time making sure I was happy with what he said. On the booking side of the holiday he was 100% on the ball. Well done Vin
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Posted 1 week ago
Hi, Thank you for sharing your experience. We’re delighted that your first booking with us, especially for your trip to Machu Picchu, went smoothly. It’s great to hear that our agent provided attentive and thorough support throughout. We truly appreciate your kind words and look forward to assisting you again. Regards, Exoticca
Posted 1 week ago
Great holiday with excellent itinerary and organisation. Faultless experience, we are looking for the next adventure.
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Posted 1 week ago
Hi, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the itinerary and organisation, and that your experience was faultless. We can’t wait to help you plan your next adventure! Regards, Exoticca
Posted 1 week ago
For the price my holiday to China was excellent value. The guided tours were very good,some days were very long especially if you did the optional tours in the evenings. In general the hotels were of a good standard,although one in Jungshuo needed updating. Guides were good,except one who constantly stride off forgetting that most of the guest were in their 60s and 70s. And failed to use his Exoticca flag. Overall had a great time.
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Posted 1 week ago
Hi Anthony, Thank you for sharing your detailed feedback! We're delighted to hear that you found your holiday to China excellent value and enjoyed the guided tours and overall hotel quality. We appreciate your comments regarding the long days, the hotel in Yangshuo, and the guide’s pace and visibility. Your insights help us improve. We're very glad you still had a great time overall! Regards, Exoticca
Posted 1 week ago
Another great experience dealing with Exoticca. Having done some research, I decided that their trip to Morocco was where I wanted to go - but I did have some questions. Mark contacted me, arranged, a callback, & very warmly & professionally answered my queries & made booking easy & painless. Thank you Mark! Having been on 2 previous trips with the company, I can highly recommend them for quality, value, amazing staff and great attention to detail. I’m looking forward to an Exoticca trip to Asia in January, & now Africa later in the year. Amazing!!
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Posted 1 week ago
Hi Máire, Thank you so much for your wonderful review! We're delighted to hear that Mark was able to support you warmly and professionally, and that booking your Morocco trip was smooth and easy. It means a lot to know you’ve enjoyed multiple journeys with us, and we can’t wait to accompany you on your upcoming adventures in Asia and Africa! Regards, Exoticca
Posted 1 week ago
Exoticca were great in the run up to our trip to Japan. Their app was easy to use and kept us well organised. We had a great time!
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Posted 1 week ago
Hi Lynne, Thank you so much for your kind words! We're delighted to hear that our app helped you feel organized and supported throughout your trip to Japan. We're thrilled you had such a great time! Regards, Exoticca
Posted 1 week ago
My misses and I have travelled with Exoticca now for three trips, predominantly around south east Asia and we could not recommend them enough. Everything from booking the trip, to travelling and returning from the trip is made simple and stress free by Exoticca. We have made many good friends on Exoticca trips and we are looking forward to booking more trips in the future. Thank you.
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Posted 1 week ago
Hi George, Thank you so much for your kind words! We’re thrilled to hear that you and your partner have enjoyed multiple trips with Exoticca and that the entire experience. It’s wonderful to know you’ve made new friends along the way, and we can’t wait to help you plan your next adventure! Regards, Exoticca
Posted 1 week ago
Very well organised. Excellent guides. All trips were brilliant as were hotels.
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Posted 1 week ago
Hi Pam, Thank you so much for your wonderful feedback! We’re delighted to hear that you found everything very well organised and that our guides, trips, and hotels met your expectations. Your kind words mean a lot, and we hope to welcome you on another amazing adventure soon! Regards, Exoticca
Posted 1 week ago
A packed itinerary with optional tours, knowledgeable guides, good accommodation and well organised
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Posted 1 week ago
Hi Anita, Thank you for sharing your feedback! We're delighted to hear that you enjoyed the packed itinerary, the optional tours, and the expertise of our guides. It’s great to know that the accommodation and overall organisation met your expectations as well. We truly appreciate your kind words and hope to welcome you on another adventure soon! Regards, Exoticca
Posted 1 week ago
Carlos was most helpful and efficiently processed my change of date request. My mobile connection kept dropping out but each time, he called me back. Thankyou again Carlos!
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Posted 1 week ago
Hi Clare, Thank you so much for your lovely feedback! We're delighted to hear that Carlos was able to assist you efficiently with your date change request. It’s great to know he stayed on top of things and called you back each time your mobile connection dropped — true dedication to great service! Regards, Exoticca
Posted 1 week ago
Melanie was so informative and helpful and answered all my questions with ease.
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Posted 1 week ago
Hi Karen, Thank you so much for your kind words! We’re delighted to hear that Melanie was informative, helpful, and able to answer all your questions with ease. We truly appreciate your feedback and we’re glad she made your experience a positive one. If there’s anything else we can assist you with, we’re always here to help. Regards, Exoticca
Posted 1 week ago
Vin the Exoticca representative that we spoke to was extremely informative, very customer centred and presented a range of options for consideration. He also had an excellent knowledge of our preferred package and gave us very comprehensive information. We were very happy to book with Exoticca for the first time and we are looking forward to the trip to Asia
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Posted 1 week ago
Hi, Thank you for your wonderful feedback! We’re delighted to hear that Vin was able to provide you with clear, detailed and customer-focused guidance. It’s great to know that his knowledge of your preferred package helped you feel confident and well-informed throughout the booking process. Regards, Exoticca
Posted 1 week ago
Fantastic India 'Golden triangle' trip was amazing. Taj Mahal was brilliant as was the tiger safari (we did see a tiger on our safari). Jaipur was also well worth the visit
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Posted 1 week ago
Hi Trevor and Sheila, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the Golden Triangle experience and that the Taj Mahal and tiger safari were true highlights. Incredible pictures, by the way! Regards, Exoticca
Posted 1 week ago
Enjoyed Uzbekistan tour a month ago. Booked for Albania tour next year. Simon helped me a lot and made it so smooth. Worth using this company for less stress.
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Posted 2 weeks ago
Hi Abdul, I enjoyed the Uzbekistan tour a month ago and have already booked the Albania tour for next year. Simon was extremely helpful and made the process very smooth. Definitely worth using this company for a stress-free experience. Regards, Exoticca
Posted 1 week ago
It wasn’t Exoticca it the tap Portugal airlines website and app is very poor as I double booked the checked in luggage and they wouldn’t cancel or the facility to edit was not available so I lost out on extra £62.50
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Posted 2 weeks ago
Hi, Thank you for your message and for clarifying that the issue was with the airline's website. We’re sorry to hear about the inconvenience you experienced. Unfortunately, as this was processed directly through TAP Portugal, any refunds or adjustments would need to be handled by their customer service team. We recommend contacting TAP Portugal Airlines directly and providing details of the duplicate charge for review. Regards, Exoticca
Posted 1 week ago
Booking process very straightforward. Various options made clear at each stage of the process and the price actually matched that advertised on website.
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Posted 2 weeks ago
Hi, The booking process was very straightforward. Various options were clearly presented at each stage, and the price matched exactly what was advertised on the website. Regards, Exoticca
Posted 1 week ago
I’ve been with exoticca four or five times, and always had an excellent time for what I think is the best price around. As I advised everybody that I talk to just check your flights and check that you’re happy with your booking. If you’re not happy with your flights, speak to them as you may be able to get them changed, but do this before you go. I’ve just been to Peru and seen some absolutely amazing sites. The local guides were excellent. I wouldn’t keep using them if I wasn’t happy with what they provide. I now also have friends that use them.
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Posted 2 weeks ago
Hi, Thank you so much for sharing your experience and for your continued trust in Exoticca. We’re delighted to hear that you’ve consistently had excellent trips with us and that your recent visit to Peru was memorable, with amazing sites and excellent local guides. We look forward to helping you create many more memorable journeys in the future! Regards, Exoticca
Posted 1 week ago
Excellent company to deal with so far. A special thanks to Beatriz who was so patient dealing with a number of questions I asked regarding hotels etc.
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Posted 2 weeks ago
Hi Philip, Excellent company to deal with so far. A special thanks to Beatriz, who was incredibly patient in answering the many questions I had regarding hotels and other details. Regards, Exoticca
Posted 1 week ago
Nick, based in Barcelona, was our first point of contact and he was excellent. Talked us through everything and we booked there and then. Management...he's a real asset for your company please give him recognition. First time with this company so we'll give you more feedback on our return from our Egypt trip next October, but perfect customer care and good value is our impression to date. Things were so clearly explained and questions knowledgeably answered, which is much appreciated when you are approaching 80!! Thank you
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Posted 2 weeks ago
Hi Francis, Thank you so much for your kind words. We’re delighted to hear that our agent provided such excellent support and made your booking experience smooth and enjoyable. We will certainly pass your praise on to him. We appreciate your trust in our company for your upcoming Egypt trip and look forward to hearing more feedback upon your return. It means a lot to know that our efforts to provide clear explanations and attentive service are making a difference. Wishing you a wonderful and memorable journey! Regards, Exoticca
Posted 1 week ago
As a regular Exoticca customer I'm pretty comfortable booking holidays online but decided to phone as I had a couple of questions.... Brian was extremely helpful, answered our queries and ensured everything was sorted promptly and to our satisfaction.
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Posted 2 weeks ago
Hi Colleen, Thank you for taking the time to share your experience. We’re delighted to hear that our agent provided such helpful and attentive support, and that your queries were answered promptly and to your satisfaction. We look forward to assisting you with your future holidays and hope your next booking is just as seamless. Warm regards, Regards, Exoticca
Posted 1 week ago
Exoticca is rated 4.4 based on 677 reviews