“I booked a trip to Turkey/ Anatolia, I did not expected the hotel in Istanbul to be 1 hour from city center, also I had to pay attention to luggage allowance, only a 3kg underseat was included. However, having all lunches in petrol stations ( even if some restaurants were not bad) was disappointing.”
Hi,
Thank you for sharing your feedback. We’re sorry to hear that some aspects of your trip did not meet your expectations, including the hotel location, luggage allowance, and meal stops. We appreciate your comments and will take them into consideration to improve our future itineraries. We hope that, despite these issues, you were able to enjoy the highlights of your Turkey/Anatolia trip.
Regards,
Exoticca
Hi,
Thank you so much for your kind words! We’re thrilled to hear you had a fantastic experience and appreciate your recommendation. We look forward to serving you again soon!
Regards,
Exoticca
Hi,
Thank you for your feedback! We appreciate your patience and are glad to hear you enjoyed our customer service and found great value in your experience. We look forward to assisting you even more promptly on your next adventure with Exoticca!
Regards,
Exoticca
Hi Rod,
Thank you very much for your feedback! We’re glad to hear you found the trip well organized and good value for money. We look forward to welcoming you on another adventure soon!
Regards,
Exoticca
“I am only commenting on the booking process. I have travelled with Exottica on a number of occasions and have had generally very good experiences. The booking experience today was a nightmare. A Black Friday deal of £699 to Anatolia in Turkey. It turns out there are only a few days at this price!, there is a £78 booking fee, the hotel in Istanbul is around 40 minutes out of the centre so it’s recommended you pay more to upgrade at £150 per person; there is no luggage allowance, so another £50 per person (as you are not allowed to share one suitcase, you have to pay for two?????); then all the extras for trips- and their Black Friday deal is looking like a farce- similar to booking a “cheap” flight on Ryan Air/Easyjet. Because I am a regular customer I have £1000 in credit in my wallet- but they only allow you to use 5% of this!!!. Added to all this the agent kept saying she couldn’t hear me 😩, I came off the phone frustrated and angry. I haven’t booked any of the extra trips- there are many- because I am already paying around £250 pp on the Black Friday deal price. Having recommended Exottica to so many people over the years I am now actively looking for a different travel company- as being retired I take many holidays in any one year. A disenchanted Exottica customer.”
Hello Angela,
We would like the opportunity to investigate your feedback further. Please could you contact us at http://exoticca.com/contact ? We’ll work with you to resolve any issues as quickly as possible.
Kind regards,
Exoticca
“I find their website very easy to use and their staff very friendly, curteous and helpful.
This will be the second time I've booked through Exoticca. It won't be the last.”
“Our trip to Jordan was fantastic from start to finish, very well organised from Exoticca.
The only issue we had was luke warm food at our hotel in Amman, whioch we'd highlighted before the trip and asked to be moved but were told it was too late. I then was sick one night and another guest on our trip got severe food poisoning at the hotel
The trip itslef, the tours and guised were exceptional and Id highly recommend the jordan highlights tour”
Hello Mike,
Thank you for the 5-star rating! We are thrilled to know that you enjoyed our Jordan tour. Your feedback motivates us to continue providing exceptional service to all our customers.
Regards,
Exoticca
“I have travel 3 times in the past year with Exoticca and each time a great value for money experience. The guides are great, the follow travellers so nice to me as a single and we were kept very busy seeing interesting things every day.”
Hi Nigel,
Thank you for sharing your fantastic experiences with us! We're delighted to hear that you found great value in your trips and enjoyed the company of your fellow travelers. Your kind words about our guides mean the world to us, and we can't wait to help you plan your next adventure!
Regards,
Exoticca
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you had two amazing experiences with us. We can't wait to help you plan your next holiday adventure!
Regards,
Exoticca
“Booked online but had trouble with the final bit so phoned spoke to Mick who was so helpful and we finally resolved it.
Can't wait for Safari next year”
Hi,
Thank you so much for your kind words! We're thrilled to hear that Mick was able to assist you and resolve your booking issues. We're just as excited as you are for your upcoming Safari adventure next year!
Regards,
Exoticca
“I have now had to trips wirh Exoticca, one to Costa Rica last year, which was amazing, and have just returned from an fantastic trip to Sri Lanka. Another beautiful country, such lovely people, and like Costa Rica so proud of their country and want you to share it with you.
While you can book the holday online, I am not a fan of that and so appreciate being able to phone and talk to someone to make the booking.
I will definitely be booking more trips with Exoticca.”
Hi Irene,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Regards,
Exoticca
“We are a well travelled couple and our trip to Peru surpassed others and is one we will never forget - everyone we meet went out of their way to make sure we saw as much as possible and each so passionate about their country - I will be telling others about Exoticca and their tour of Peru”
“I really enjoyed my first trip with Exoticca and will be booking with them again. My only complaint is with the Everest excursion flight where I was given a seat without a view, so if you are given seat 7a or 8d ask to be moved because you will only be able to see the bottom of the slopes.”
Hi Jennie,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your first trip with us and appreciate your feedback on the Everest excursion flight. We’ll certainly take that into account for future travelers. We can't wait to welcome you back on your next adventure!
Warm regards,
Exoticca
“Great experience booking trip to Egypt. Previously travelled with Exottica to Jordan and had an amazing holiday. The guide (Jafar) was an archaeologist so extremely knowledgeable. Hotels and hotel food were fabulous (we upgraded to superior), buses clean and spacious. Would recommend Jordan trip - and hopefully Egypt!!!!”
Hi,
Thank you for your fantastic review! We're thrilled to hear that you had a great experience booking your trip to Egypt, after your amazing holiday in Jordan. Jafar sounds like an incredible guide with his expertise, and we're delighted that you enjoyed the fabulous hotels and upgrades. Your recommendation means a lot to us, and we can’t wait for you to explore Egypt!
Warm wishes,
Exoticca
Hi Peezi,
Thank you for your kind review! We’re glad to hear that the booking process was easy and that Max provided you with helpful service. We appreciate your feedback and are pleased that you found great value for money!
Regards,
Exoticca
“I’m very impressed with the outstanding support received from the Exoticca travel expert Melanie.
The Exoticca App and supportive data to date are also excellent. I can’t wait for my adventure in the next months and I’m already exploring the website for the next one.”
Hi,
Thank you for your feedback! We’re thrilled to hear that Melanie provided outstanding support and that you’re enjoying the Exoticca App and resources. We hope your upcoming adventure is amazing and look forward to helping you plan your next one!
Regards,
Exoticca
“I was fortunate to deal with Carolina at Exoticca for our holiday to Peru and Ecuador
who was extremely patient and very knowledgeable about where we were going and answered all my questions to my satisfaction.
I'm not a particular fan of booking holidays on line and was pleasantly surprised Carolina took my booking over the phone.
Thanks Carolina and looking forward to our trip next year.”
Hi Nick,
Thank you for your wonderful feedback! We’re delighted to hear that Carolina provided patient and knowledgeable support and made your booking experience so smooth, especially over the phone. We hope your upcoming trip to Peru and Ecuador is fantastic and can’t wait to hear all about it!
Regards,
Exoticca
“Our self-guided 16-day trip to Japan was a fabulous, memorable holiday. The organisation in advance was very efficient. We had a few issues checking in with Air China (it's not possible in advance) and another time would go for direct flights (rather than a rushed 1-hour change over in Beijing and a 7-hour wait in Shanghai). Hotel rooms were on the small side but the hotels were always well located. The guide who met us at the airport was friendly and provided everything we needed. The organised day trips were excellent. Everything was provided to make the transfers easy. We had a brilliant time, packed in so many sights and events, and would definitely recommend Exoticca to others. We will use the company again for future holidays.”
Hi Wendy and Peter,
Thank you for sharing your detailed feedback! We’re thrilled to hear that your 16-day self-guided trip to Japan was fabulous and memorable. We appreciate your comments regarding flights and hotel room sizes and will take them into consideration. It’s wonderful to know that the airport guide, organised day trips, and transfers made your experience smooth and enjoyable. We’re delighted you had a brilliant time and look forward to planning your future holidays with Exoticca!
Regards,
Exoticca
“We had an excellent experience in Jordan. The trips were well planned and the guides were very knowledgeable and helpful! We’re already looking at our next trip with Exoticca!”
Hi,
Thank you for your feedback! We’re delighted to hear you had an excellent experience in Jordan and enjoyed the well-planned trips and knowledgeable guides. We can’t wait to help you plan your next Exoticca adventure!
Regards,
Exoticca