“Booked two trips with Julia.
Very helpful , efficient and a loveky manner.
Let’s hope the trips are as good as the customer service/ sales team. 😂🤞🏼
Thank you.”
Hi,
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!
Regards,
Exoticca
Hi Nicholas,
We appreciate your feedback and are delighted to know you enjoyed our Customer Service. Your satisfaction is our top priority, and we look forward to serving you again soon.
Regards,
Exoticca
“The customer service I received by Florence was first class - top marks from me! She was exceptionally helpful, patience, responsive and attentive throughout all of the booking process. She is extremely professional - exemplary in every way. A great ambassador for Exoticca and also the travel industry. This is the second trip I have booked with Florence and I will definitely be booking the next one with her too. Thank you Florence for all of your help. You are brilliant at your job!”
Hi Melanie,
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next holiday even better, please let us know.
Regards,
Exoticca
“I had already looked at the trip online, but Ruth gave me full details and advise during the booking.
No hard sell and as a returning customer nice discount applied”
“Booking very easy and quick using the website. Extra excursions are available for an extra cost. Prepaid tips are required to be paid on the river cruise.”
“I’ve traveled to Uganda and Indonesia with Exottica and have just booked for the Azores with them as I’ve found their services excellent and exceptional value for money They are professional proficient and polite - almost perfect!!”
Hello,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your support means everything to us, and we can’t wait to exceed your expectations every time you choose us!
Regards,
Exoticca
“As an update to my earlier post regarding a planned visit to Asia where Exoticca changed the flight details without telling me which means I don't have the early check in that I now require. I note that Exoticca have responded on here by once again basically calling me a liar (hence my reduced rating)and saying that they didn't change the flights. Well they absolutely did, and I have provided proof to them in the form of the original itinerary. They have totally ignored that and have not bothered responding to me, preferring to cover their tracks on here I see by providing yet more mis-information. BE WARNED. Yes they are cheap, and they are all over you like a rash when they are selling, but once you have paid it's a completely different story. All I have had in response to my simple request for help is a complete stonewall rejection and advice to sort the problem out myself when I get to Vietnam. Their response says that "several agents have responded to me". Not true. The first (who I had to wait 45 mins on the help line to speak to) just said "no" but up-lined it when I pushed the issue. Then the senior team wrote to me and also said flat no. They tell you they are "completely committed to providing outstanding services". But I'm afraid that is total BS. If you ever really need these guys in an emergency then God help you. They couldn't care less. I will now await the next BS response on here from them where they will probably call me a liar again. But I have the proof and they know it.”
Hi Steve,
Thank you for sharing your feedback. We are sorry to hear that you are not satisfied with our services.
We can see that you have made a request with our team which has been investigated, from our system we do not see that flights were allocated other than a morning flight since the start of your booking and flight times were communicated during your booking call.
Our team has contacted you directly and we will help in any further way we can.
Regards,
Exoticca
“Easy booking procedure with full disclosure regarding critical terms & conditions along with detailed Itinerary. Plus added bonus of 24 hr price lock to consider decision prior to the financial commitment.
Looking forward to the trip in due course.”
Hi Dave,
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Thank you so much.
Regards,
Exoticca
“We used Exoticca for the first time last November on a trip to Peru and have to say that everything went completely to plan and we had a really enjoyable trip. The guides were all exceptional and really informative and overall we were happy with our holiday and thought it was good value. As a result we booked a further trip to Asia next month. However, so far we have been disappointed in the level of Customer support post booking. We chose a flight that was to arrive in Vietnam in the evening, therefore didn't opt for the early check in that was offered as an extra. Unknown to us, Exoticca later changed our flight to one that arrives early morning. We were not told of this but noticed it when our itinerary was (quietly) updated. When we asked Exoticca if we could book the early check in they simply said NO. Because there were "only" 28 days left until the trip. When I explained that it was their fault that we were in this situation they essentially called me a liar and said that the flights had not been changed and either way they weren't prepared to help. We were told to just wing it. Subsequently it took a single e mail from my wife to the hotel to arrange the early check in - and at a fraction of the price that Exoticca would have charged. Exoticca are more than happy to argue with us over extended e mails but have no interest in ensuring that we have somewhere safe and secure to rest up in a foreign country after almost a full day of travel. We are committed to the Asia trip so will take stock afterwards as to whether we will even consider using this shower again. At the moment they have an awful lot of catching up to do to retain our business in the future.”
Hi Steve,
Thank you for sharing your feedback.
We are sorry to hear that you are not satisfied with our services.
Please be informed that the flights were booked on June 24th, with arrival in Hanoi in the early morning. Although the airline made a modification to the flights, the change was only a 15-minute adjustment.
Please note that flight changes are managed by the airlines, and Exoticca has no control over them.
Regarding our upsells, such as early check-in, please be aware that these must be requested via Exoticca up to 30 days before the departure of the trip for operational reasons. After this period, customers can request any optional services directly with the hotel or local operator.
We also see that several of our agents have been in contact with you regarding this matter.
We appreciate your understanding, and if you have any further questions, feel free to reach out.
Regards,
Exoticca
“Meya ( spelling ?) was very patient answering our questions about the holiday we have now booked to Ecuador .She helped by holding our quote while we sorted various things out and was pleasant throughout.”
Hi,
Thank you so much for your review.
We’ll continue to strive to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.
Regards,
Exoticca
“We wanted to book a 16 day trip to celebrate our 40th wedding anniversary. In the end we opted for 21 days as Sunnie was so patient with us. We were not rushed or pressed into any booking, she allowed us time to consider all options before making our final decision. Can't wait until we go”
Hi JJ,
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Also, let us congratulate you on your wedding anniversary.
Regards,
Exoticca
Hello John,
Thank you for sharing your positive experience with Exoticca! We look forward to welcoming you on your Exoticca adventure.
Regards,
Exoticca
“Booked through Secret Escapes for an Exoticca holiday. Constantly on the phone trying to get their paperwork correct as they don't automatically apply the correct discount”
Hi,
Thank you for sharing your experience.
Please rest assured that we are working on it as soon as there is any update regarding this we will reach out to offer further details.
Thank you for your understanding.
Regards,
Exoticca
“Extremely helpful customer service agent. The website was thorough and contains lots of useful information. Booking process really smooth and it was lovely to speak to the agent on the phone regarding the trip. Thank you so much. So excited for our trip!”
Hello Kayleigh,
Thank you for the 5-star rating! We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our customers.
Regards,
Exoticca