“Just booked my first trip with Exoticca. Mia was extremely helpfull and professional. Answered all my questions and covered all the itinerary in detail.”
“I have just booked a trip to Prue and Ecuador with Exoticca and the travel agent “Nik” was very polite, professional and knowledgeable.
He answered all my questions resolved my concerns patiently.
We are hoping that the next step of our trip in May will be a good experience with Exoticca.”
Hi Hedieh,
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to welcome you on your upcoming trip!
Regards,
Exoticca
Hi,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Regards,
Exoticca
“Ich bin zutiefst enttäuscht von meinem Erlebnis mit Exoticca. Nachdem ich die Reise meines Reisepartners umbuchen wollte, wurde auf insgesamt vier Emails nicht reagiert. Zweimal habe ich 90 Minuten in der Warteschleife verbracht, nur um am Ende einfach aus der Leitung geworfen zu werden. Als ich endlich jemanden erreichen konnte, wurde mir mitgeteilt, dass es weder möglich sei, den Reisepartner zu ändern (auch nicht gegen Aufpreis), noch eine Lösung wie die Übernahme der Hotels, während ich die Flüge für meinen neuen Reisepartner selbst nochmals neu organisiere.
Es sind noch 8 Wochen bis zur geplanten Reise – dies ist also kein Last-Minute-Anliegen, sondern ein berechtigtes und machbares Anliegen eines Kunden. Ich reise regelmäßig und habe bereits viele Reiseveranstalter genutzt, doch ein derartiger Mangel an Flexibilität und Entgegenkommen ist mir noch nie begegnet.
Ich kann Exoticca daher leider nicht weiterempfehlen und hoffe, dass dieser Veranstalter zukünftig seine Kundenorientierung überdenkt.”
Hallo Vanessa,
vielen Dank für Ihr Feedback.
Unser Support hat sich bereits mit Ihnen bezüglich der Passagieränderung in Verbindung gesetzt, die akzeptiert wurde. Eine E-Mail mit weiteren Details zum neuen Passagier wurde Ihnen bereits zugesendet. Bitte überprüfen Sie Ihren Posteingang.
Wir hoffen, dass diese Lösung Ihren Erwartungen entspricht, und wünschen Ihnen eine tolle bevorstehende Reise!
Beste Grüße,
Exoticca
“Melanie was so very much more helpful than the website. We wanted flights from a regional airport and could not see how to do this on the website. We also had a credit to be applied to our booking which was on a different email address. Melanie sorted it all out with cheerfulness and made booking a joy. She was brilliant!”
“Amazing holidays at great prices.
Customer service is of the highest standard, Exoticca are the benchmark for others to meet.
Highly recommend this company to anyone”
Hello Lee,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“Just booked for a trip to India taking in a tiger safari, dealt with Melanie at Exoticca, she was incredibly helpful and friendly throughout my booking the holiday, obvs not been on the trip yet, I go in around 6 weeks, I'll leave ac further review of my experience”
Hello,
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!
We look forward to welcoming you on your trip in 6 weeks.
Regards,
Exoticca
“We recently booked for a tour to Japan in Nov. 2025. Emma was great in talking me through the booking process and was very calm, professional and efficient. She answered all of our questions as well as explained the information clearly. A great experience all in all!”
Hello Douglas,
We’re really grateful and appreciate you taking the time to share your rating with us!
We look forward to welcoming you on your trip.
Regards,
Exoticca
“Have just book for 8 pax. We are having difficulties in making payment towards the trip . Some went through and some still hanging as their calculation need to be verified as there are mistakes. Have been trying to contact the person in charge, Walter, but not able to. At least 20 calls made. Still can't get an answer to my bookings. We hope our bookings can be resolved ASAP. Booking no UK-EX2024323289 and UK- EX2024323324. Can someone assist. Feeling exhausted with this experience.”
Hello Teoh,
We´re so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We have notified our team, and they are going to have a dedicated agent reach out to you to help solve any issues.
We are looking into this issue and hope to resolve it promptly and accurately
Regards,
Exoticca
Hello Nicky,
We’re really grateful and appreciate you taking the time to share your rating with us, your kind words mean a lot to our team!
Regards,
Exoticca
“First time round ensure you choose a flight with baggage allowance which I didn't for a 13 night holiday, really stressed me out.
This time I was wiser and Brian was superb in booking the quote I'd asked for without me having to cover everything.
Their holidays are well thought out, thoroughly enjoyable and huge value for money, staff at destinations are amazing.”
Hello Karin,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“we booked last year for Iceland & everything went great, we spoke to agent Annie last night a booked Vietnam & Bangkok, very helpful & professional, WOULDN'T hesitate to recommend them. Just remembered we had to cancel our Switzerland trip during covid & had a refund without any trouble. Ann”
“Extremely knowledgeable, friendly and was able to provide some insight into what to expect when in China. Price was good and explained in detail. Thank you and we are now super excited about our forthcoming event”