Hi Brian,
Thank you for your kind words! We’re thrilled to hear that Katarina provided such brilliant, patient, and friendly service.
Regards,
Exoticca
“This was the first time we have travelled with Exoticca and I have got to admit we were a little bit aprehensive about how it would go, particularly as it was very good value for money. However, we shouldn't have been as more or less everything turned out great on our trip that we booked with them to Jordan. Would highly recommend this company. Will be using them again at some stage..”
Hi Tony,
Thank you so much for sharing your experience! We’re thrilled to hear that your first trip with Exoticca exceeded your expectations and that you enjoyed discovering beautiful Jordan. It’s wonderful to know you found the experience such great value and that you’d recommend us to others. We can’t wait to welcome you back for another adventure soon!
Regards,
Exoticca
“The trip was very interesting and well organised. The hotel choices were good. And the reps were very good although he had difficulty locating them during transfers.The package was good value. My main bug bear was not being met by a representative at our arrival
destination. Having travelled For 20 odd hours and spent a great deal of money I really hoped someone would be at the meeting point as promised this did not occur and I had to make several phone calls in order to arrange our pick up.
However, a special mention to our last guide Edison who was excellent”
Hi Howard,
Thank you for sharing your detailed feedback. We’re delighted to hear you enjoyed the trip, the hotel selections, and found the experience well organised and good value. We sincerely apologise for the inconvenience you experienced on arrival — we understand how important a smooth start is after such a long journey. Your comments have been shared with our operations team to ensure this does not happen again. We’re also very pleased to hear that Edison made such a positive impression — we’ll be sure to pass along your kind words to him.
We truly appreciate your feedback and hope to welcome you on another Exoticca adventure soon!
Regards,
Exoticca
Hi Vijay,
Thank you for your continued trust in Exoticca! We’re so pleased to hear that you appreciate our well-structured itineraries and excellent customer service. It’s wonderful to know our team was able to assist you with all your questions. We look forward to planning your next adventure with us!
Regards,
Exoticca
“Another fantastic trip with Exoticca, this time to Peru. Considering the low price, they have everything covered and the trip is planned perfectly, so you don't have to worry about a thing. The local guides are excellent and the trips each day are to stunning places. Be prepared for a lot of early starts, but worth it.”
Hi Joanne,
Thank you so much for your wonderful review! We’re thrilled to hear you had another fantastic experience with Exoticca, this time in beautiful Peru. It’s great to know you enjoyed the organisation, the stunning excursions, and our excellent local guides. Early starts are definitely worth it for such unforgettable sights! We look forward to helping you plan your next adventure soon.
Regards,
Exoticca
“Vin was very helpful and patiently answered all the questions we threw at him. His attitude helped us reach a positive decision about booking the holiday.”
Hi,
Thank you so much for your kind feedback! We’re delighted to hear that Vin was so helpful and patient in answering your questions. It’s wonderful to know his assistance contributed to your decision to book your holiday with us. We’ll be sure to share your lovely comments with him!
Regards,
Exoticca
“Excellent holiday once again giving us a real flavour of Morocco. The only improvement we would suggest is a second 2 night stay in the middle of the trip. The camel ride through the Sahara to see the sunset was the highlight a magic experience,”
Hi Lesley,
Thank you so much for your lovely review! We’re delighted to hear you enjoyed your holiday in Morocco and especially the magical camel ride through the Sahara. We also appreciate your suggestion about adding a second two-night stay — feedback like yours helps us continue improving our itineraries. We look forward to welcoming you on another Exoticca adventure soon!
Regards,
Exoticca
“Just back from 11 day Jordan experience. I recommend this country & trip to anyone. So well executed. Great value. Beautiful country, some stunning sites.
The best thing I can say is I will be looking to book any future trip with Exoticca as my default goto. The whole thing was perfectly executed. I never do reviews but feel obliged so impressive that this was. Even a simple picture example of stunning desert scenery. I travelled as a 55 yr old Dad with my teenage daughter. Please go see an amazing country.”
Hi Rixoni,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you and your daughter enjoyed your journey through Jordan and found it so well organised and memorable. It’s truly rewarding to know we exceeded your expectations and earned your trust for future adventures. We look forward to helping you discover more amazing destinations with Exoticca!
Regards,
Exoticca
Hi,
Thank you so much for your kind words! We’re delighted to hear you found our tours well organised and good value. We truly appreciate your recommendation and hope to welcome you on another journey soon!
Regards,
Exoticca
Hi Chris,
Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed the trip and that everything ran smoothly. It’s great to know our guides and service helped make your experience so memorable. We hope to welcome you on another adventure soon!
Regards,
Exoticca
“I booked a trip to Turkey/ Anatolia, I did not expected the hotel in Istanbul to be 1 hour from city center, also I had to pay attention to luggage allowance, only a 3kg underseat was included. However, having all lunches in petrol stations ( even if some restaurants were not bad) was disappointing.”
Hi,
Thank you for sharing your feedback. We’re sorry to hear that some aspects of your trip did not meet your expectations, including the hotel location, luggage allowance, and meal stops. We appreciate your comments and will take them into consideration to improve our future itineraries. We hope that, despite these issues, you were able to enjoy the highlights of your Turkey/Anatolia trip.
Regards,
Exoticca
Hi,
Thank you so much for your kind words! We’re thrilled to hear you had a fantastic experience and appreciate your recommendation. We look forward to serving you again soon!
Regards,
Exoticca
Hi,
Thank you for your feedback! We appreciate your patience and are glad to hear you enjoyed our customer service and found great value in your experience. We look forward to assisting you even more promptly on your next adventure with Exoticca!
Regards,
Exoticca
Hi Rod,
Thank you very much for your feedback! We’re glad to hear you found the trip well organized and good value for money. We look forward to welcoming you on another adventure soon!
Regards,
Exoticca
“I am only commenting on the booking process. I have travelled with Exottica on a number of occasions and have had generally very good experiences. The booking experience today was a nightmare. A Black Friday deal of £699 to Anatolia in Turkey. It turns out there are only a few days at this price!, there is a £78 booking fee, the hotel in Istanbul is around 40 minutes out of the centre so it’s recommended you pay more to upgrade at £150 per person; there is no luggage allowance, so another £50 per person (as you are not allowed to share one suitcase, you have to pay for two?????); then all the extras for trips- and their Black Friday deal is looking like a farce- similar to booking a “cheap” flight on Ryan Air/Easyjet. Because I am a regular customer I have £1000 in credit in my wallet- but they only allow you to use 5% of this!!!. Added to all this the agent kept saying she couldn’t hear me 😩, I came off the phone frustrated and angry. I haven’t booked any of the extra trips- there are many- because I am already paying around £250 pp on the Black Friday deal price. Having recommended Exottica to so many people over the years I am now actively looking for a different travel company- as being retired I take many holidays in any one year. A disenchanted Exottica customer.”
Hello Angela,
We would like the opportunity to investigate your feedback further. Please could you contact us at http://exoticca.com/contact ? We’ll work with you to resolve any issues as quickly as possible.
Kind regards,
Exoticca
“I find their website very easy to use and their staff very friendly, curteous and helpful.
This will be the second time I've booked through Exoticca. It won't be the last.”
“Our trip to Jordan was fantastic from start to finish, very well organised from Exoticca.
The only issue we had was luke warm food at our hotel in Amman, whioch we'd highlighted before the trip and asked to be moved but were told it was too late. I then was sick one night and another guest on our trip got severe food poisoning at the hotel
The trip itslef, the tours and guised were exceptional and Id highly recommend the jordan highlights tour”
Hello Mike,
Thank you for the 5-star rating! We are thrilled to know that you enjoyed our Jordan tour. Your feedback motivates us to continue providing exceptional service to all our customers.
Regards,
Exoticca
“I have travel 3 times in the past year with Exoticca and each time a great value for money experience. The guides are great, the follow travellers so nice to me as a single and we were kept very busy seeing interesting things every day.”
Hi Nigel,
Thank you for sharing your fantastic experiences with us! We're delighted to hear that you found great value in your trips and enjoyed the company of your fellow travelers. Your kind words about our guides mean the world to us, and we can't wait to help you plan your next adventure!
Regards,
Exoticca
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you had two amazing experiences with us. We can't wait to help you plan your next holiday adventure!
Regards,
Exoticca
“Booked online but had trouble with the final bit so phoned spoke to Mick who was so helpful and we finally resolved it.
Can't wait for Safari next year”
Hi,
Thank you so much for your kind words! We're thrilled to hear that Mick was able to assist you and resolve your booking issues. We're just as excited as you are for your upcoming Safari adventure next year!
Regards,
Exoticca