“I usually don’t write reviews but in this particular case I like to express how unsatisfied I am with Exoticca customer support; my family and I booked a tour to Turkey for next month and decided to get Superior to Luxury hotels package and Exoticca is not meeting this expectation. I’m aware that 4-5 stars hotels In Istanbul are not the same quality that we have here in the USA that is why we are paying more money for a luxury hotel. Well they are putting us in a 4-5 stars hotel instead of superior -luxury hotel; I explained to them that I already stayed in that hotel in the past and I we had a bad experience with they service and food quality but Exoticca is insisting that this is a superior quality hotel and I know for fact that is not. So at this point they are rather to have unhappy travelers instead of trying to accommodate them in a different hotel, clearly they don’t care about the wellbeing of their customers and only wants our money. We are staring on the wrong foot and I will keep you updated on how the whole experience goes. DO NOT pay extra money when you make your booking because you will get the same quality as everyone else.”
Hi Maria,
Thank you for your review. We are sorry to hear that you were not satisfied with the accommodations provided. Please rest assured that we carefully check the standards of our hotels to ensure a satisfactory experience for all of our customers.
That being said, we would like to learn more about this matter in order to assist you. One of our agents will be in touch with you shortly
Regards,
Exoticca
Hi,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Regards,
Exoticca
“It is early days to say too much but I have just booked a holiday through Exoticca and it was un-nervingly simple to do. I can't say any more than that at this stage”
“Just booked an amazing trip to Turkey in May - Treasures of Anatolia - with the help of a very helpful, friendly lady Meri.
Loads of excursions included & a great price - can't wait to go, so excited !!!
Will review again when back.
Thank you Meri & Exoticca”
Hi Sue,
Thanks for your feedback! We’ll continue striving to provide exceptional products & services and outstanding customer care to make every interaction with us remarkable.
Regards,
Hi,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Regards,
Exoticca
“We couldn’t be happier with the service, Maya the agent answered all our questions as we were new to them. The process couldn’t be easier. Assuming the trip goes as we expect I think we’ll be using the exclusively. A friend just came back from Jordan with them and said the trip exceeded their expectations and is now an advocate of Exoticca.”
Hi Luis,
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!
Regards,
Exoticca
“I have just today booked a trip,so I can only mention the booking process,but I was very impressed with the patience and helpfulness of Ema the person on the phone.So looking forward to the trip and excursions in the Azores”
“Just booked a trip to Jordan by phone, because we had some questions and wanted to discuss some options. Call was answered really quickly and we were helped really well and efficiently by Vin. Great experience and we are now looking forward to our forthcoming trip.”
“Just booked my 5th trip in 14 months. Great company in my experience. Be advised long haul tours can be arduous, and in some cases dont expect european standards; it's all part of the experience!”
“Made a booking today and paid in full but is saying I still owe £100. I phoned to enquire why and was informed someone would call me back and never received a call. What is the point in confirming a price and agreeing to pay in full when they add more afterwards but can't explain it?”
Hello,
Thank you for sharing your experience and we apologize for the frustration caused. We can see there has been an IT error when applying a $100 discount from booking. Please rest assured our management team is working on applying the discount and your balance is $0.
We will have a dedicated agent reach out to you to ensure you are up to date with all your trip details.
Regards,
Exoticca
“Jasper was an excellent holiday adviser. He was able to talk through all our holiday options and answer all questions.
Information was captured in a timely manner and all details were logged correctly and accurately.
Holiday schedule looks gret and looking forward to our trip.”
Hello Lindsay,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your booking experience with us. Your kind words mean a lot to our team!
Regards,
Exoticca
“We are about to take our 6th Trip with the remarkable EXOTICCA. Why? Exoticca have given us the opportunity to visit Ecuador, Peru, Chile (including Easter Island) Argentina and Norway at affordable prices, without any sacrifice as far as comfort is concerned.
EXOTICCA provide adventures. The itineraries are put together with considerable thought and expertise. As a result, we have been led by excellent and informative guides. On our Ecuador trip, it was just the guide and us. In particular, they have provided us with good insights about the countries we have visited . On a practical level, the accommodation provided has suited us well.
If anything does go wrong the senior team have a good customer service ethos and issues are resolved in a reasonable way.”
Hello Barrie,
Wow! Six trips with Exoticca—that’s amazing! We're so happy to hear that you've had such incredible experiences with us. Thank you for your trust, and we can’t wait to help you create more unforgettable adventures!
Regards,
Exoticca