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Exoticca Reviews

3.9 Rating 262 Reviews
74 %
of reviewers recommend Exoticca

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Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 28th April 2023
A. N
Exoticca 1 star review on 28th April 2023
A. N
21
Anonymous
Anonymous  // 01/01/2019
Used well credit in wallet despite expired in Spain but not in UK by reinstating it.
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Posted 3 months ago
Hi, Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Regards, Exoticca
Posted 3 months ago
Amazing over the phone booking done so efficiently and professionally by Emma. Thank you so much.
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Posted 3 months ago
Hello Kalika, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Regards, Exoticca
Posted 3 months ago
Very good customer service, efficient, pleasant and helpful. Explained fully questions asked about the discount etc. This is my third holiday booking with Exotica. Reasonable pricing.
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Posted 3 months ago
Hello, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! Regards, Exoticca
Posted 3 months ago
Good, quick booking with most aspects explained clearly
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Posted 3 months ago
Hello, Thank you so much for your positive rating Regards, Exoticca
Posted 3 months ago
I have been with Exotica before but as a couple. We had a great holiday therefore I had no qualms to book with them again. I have just booked as a solo, holiday looks great value for money, I don't go til next year. It is somewhere I have always wanted to go. The solo supplement was really reasonable, compared to so many other companies. The booking process was easy, i had one problem which is why I gave 4 rather than 5 stars, but this is now resolved & quite easily.
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Posted 3 months ago
Hello Patricia, Many thanks for the 4-star rating. If you have any specific feedback or suggestions on how we can improve, feel free to share. We're always happy to make things better for our customers! Regards, Exoticca
Posted 3 months ago
Have used Exoticca before, no problems, all worked well.
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Posted 3 months ago
Hello, Thank you so much for taking the time to provide feedback! Regards, Exoticca
Posted 3 months ago
Really great value holidays which are very well planned. Takes all the stress put of travelling!
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Posted 3 months ago
Hello, Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Regards, Exoticca
Posted 3 months ago
Just booked my first trip with Exoticca. Mia was extremely helpfull and professional. Answered all my questions and covered all the itinerary in detail.
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Posted 3 months ago
Hello Steven, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! Regards, Exoticca
Posted 3 months ago
I have just booked a trip to Prue and Ecuador with Exoticca and the travel agent “Nik” was very polite, professional and knowledgeable. He answered all my questions resolved my concerns patiently. We are hoping that the next step of our trip in May will be a good experience with Exoticca.
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Posted 3 months ago
Hi Hedieh, We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to welcome you on your upcoming trip! Regards, Exoticca
Posted 3 months ago
Outstanding customer service and great products at fair prices - well done.
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Posted 3 months ago
Hi, We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. Regards, Exoticca
Posted 3 months ago
Just booked a holiday to the Americas and Beaches with Exoticca. The agent Jasmine was very efficient.
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Posted 3 months ago
Hello, Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Regards, Exoticca
Posted 3 months ago
Ich bin zutiefst enttäuscht von meinem Erlebnis mit Exoticca. Nachdem ich die Reise meines Reisepartners umbuchen wollte, wurde auf insgesamt vier Emails nicht reagiert. Zweimal habe ich 90 Minuten in der Warteschleife verbracht, nur um am Ende einfach aus der Leitung geworfen zu werden. Als ich endlich jemanden erreichen konnte, wurde mir mitgeteilt, dass es weder möglich sei, den Reisepartner zu ändern (auch nicht gegen Aufpreis), noch eine Lösung wie die Übernahme der Hotels, während ich die Flüge für meinen neuen Reisepartner selbst nochmals neu organisiere. Es sind noch 8 Wochen bis zur geplanten Reise – dies ist also kein Last-Minute-Anliegen, sondern ein berechtigtes und machbares Anliegen eines Kunden. Ich reise regelmäßig und habe bereits viele Reiseveranstalter genutzt, doch ein derartiger Mangel an Flexibilität und Entgegenkommen ist mir noch nie begegnet. Ich kann Exoticca daher leider nicht weiterempfehlen und hoffe, dass dieser Veranstalter zukünftig seine Kundenorientierung überdenkt.
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Posted 3 months ago
Hallo Vanessa, vielen Dank für Ihr Feedback. Unser Support hat sich bereits mit Ihnen bezüglich der Passagieränderung in Verbindung gesetzt, die akzeptiert wurde. Eine E-Mail mit weiteren Details zum neuen Passagier wurde Ihnen bereits zugesendet. Bitte überprüfen Sie Ihren Posteingang. Wir hoffen, dass diese Lösung Ihren Erwartungen entspricht, und wünschen Ihnen eine tolle bevorstehende Reise! Beste Grüße, Exoticca
Posted 3 months ago
Melanie was so very much more helpful than the website. We wanted flights from a regional airport and could not see how to do this on the website. We also had a credit to be applied to our booking which was on a different email address. Melanie sorted it all out with cheerfulness and made booking a joy. She was brilliant!
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Posted 3 months ago
Hello Aileen, At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Regards, Exoticca
Posted 3 months ago
Hello Aileen, At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Regards, Exoticca
Posted 3 months ago
Amazing holidays at great prices. Customer service is of the highest standard, Exoticca are the benchmark for others to meet. Highly recommend this company to anyone
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Posted 3 months ago
Hello Lee, Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Regards, Exoticca
Posted 3 months ago
Just booked for a trip to India taking in a tiger safari, dealt with Melanie at Exoticca, she was incredibly helpful and friendly throughout my booking the holiday, obvs not been on the trip yet, I go in around 6 weeks, I'll leave ac further review of my experience
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Posted 3 months ago
Hello, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! We look forward to welcoming you on your trip in 6 weeks. Regards, Exoticca
Posted 3 months ago
We recently booked for a tour to Japan in Nov. 2025. Emma was great in talking me through the booking process and was very calm, professional and efficient. She answered all of our questions as well as explained the information clearly. A great experience all in all!
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Posted 3 months ago
Hello Douglas, We’re really grateful and appreciate you taking the time to share your rating with us! We look forward to welcoming you on your trip. Regards, Exoticca
Posted 3 months ago
Have just book for 8 pax. We are having difficulties in making payment towards the trip . Some went through and some still hanging as their calculation need to be verified as there are mistakes. Have been trying to contact the person in charge, Walter, but not able to. At least 20 calls made. Still can't get an answer to my bookings. We hope our bookings can be resolved ASAP. Booking no UK-EX2024323289 and UK- EX2024323324. Can someone assist. Feeling exhausted with this experience.
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Posted 3 months ago
Hello Teoh, We´re so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We have notified our team, and they are going to have a dedicated agent reach out to you to help solve any issues. We are looking into this issue and hope to resolve it promptly and accurately Regards, Exoticca
Posted 3 months ago
Really good advice and very good service from Justine
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Posted 3 months ago
Hi, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! Regards, Exoticca
Posted 3 months ago
Very helpful! We have everything we need - thank you.
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Posted 3 months ago
Hello, Thank you for sharing your positive experience with Exoticca. Regards, Exoticca
Posted 3 months ago
Very efficient on phone boking Everything made vey clearSo far so good
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Posted 3 months ago
Hi Malcolm, Thank you so much for taking the time to provide feedback! Regards, Exoticca
Posted 3 months ago
Exoticca is rated 3.9 based on 262 reviews