Hello Mr. Philip,
Thank your review. We’re sorry to hear you’ve had difficulties reaching our support.
We’ve noted that one of our agents has already contacted you today regarding your luggage request. Rest assured, your request is currently being processed, and we’ll be in touch with more details as soon as possible.
We appreciate your patience and understanding.
Regards,
Exoticca
Hi,
Thank you so much for your kind feedback! We're thrilled to hear that you found the booking process easy and efficient, and that you enjoyed the surprise discount! We hope you have an amazing trip, and we're here if you need anything else!
Take Care,
Exoticca
Hi Wendy,
Thank you for your feedback! We're glad to hear that you found our website easy to use and that our representative could assist you with your booking. We’re always here to help and appreciate your kind words!
Best Wishes,
Exoticca
Hi,
Thank you for your feedback! We’re glad to hear you found our prices competitive. We apologize for the wait time when reconnecting with the booking agent and appreciate your patience. We’re always working to improve, and your input helps us do so!
Kind Regards,
Exoticca
Hello Mary,
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us positive, we look forward to welcoming you on your Exoticca adventure!
Regards,
Exoticca
“Super responsive over the holiday period, gave really good information about the trip I wanted to book, and super nice and pleasant to deal with. Thank you Annie!”
Hello,
Many thanks for the 5-star rating. Your kind words means a lot to our team. If there’s anything we can do to improve our offering, please let us know!
Regards,
Exoticca
“Just booked a river cruise on the Danube. Good service and a very competitive price. We travelled to South Africa with Exoticca last year and were delighted with the whole experience.”
Hello Lis,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
Hello,
Thank you so much for taking the time to review us. We are happy to hear you are pleased with the service and look forward to welcoming you on your trip!
Regards,
Exoticca
Hello Beverly,
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We are happy to hear you are pleased with the service and look forward to welcoming you on your first Exoticca adventure!
Regards,
Exoticca
“Customer service representative was very pleasant and helpful. I have found the price very competitive and the trip I took to Peru was excellent. Covered so much and everything went smoothly. Looking forward to Uzbekistan trip this year”
Hello Alex Mc,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
Regards,
Exoticca
Hello,
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! We look forward to welcoming you on your trip.
Regards,
Exoticca
“Talked to Mika about our idea of a long haul trip, on the 1st January... and booked! It was a pleasure to discuss the weather, the various deals, hotel or flight choices and activities with her, she knew it all and helped patiently. Thank you Mika.”
“We contacted Exoticca with a payment query. Michael sorted out the details for us.
The phone call was answered promptly and we were transferred to someone who could answer and deal with our queries.”
“Clarified the issues regarding booking with Carlos over the phone, went above and beyond to resolve questions and successfully take me through the booking process,”
Hi Patricia,
We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you soon!
Take care,
Exoticca
“The Exoticca team went above and beyond to secure our holiday when we made a booking mistake. I am so very grateful for their kindness, speed of decision making and rebooking capability”
Hi Candy,
We’re really grateful and appreciate you taking the time to share your rating with us. We look forward to having you on board.
Take care,
Exoticca