Express Promo Reviews

Name: Express Promo
Rating: 4.85

4.9 Rating 593 Reviews

97 %

of reviewers recommend Express Promo

4.9

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Express Promo:

Empowering Business Growth through Branded Merchandise.

Express Promo is your one stop shop for custom branded promotional products, Print, Apparel and Awards. Established in 2009, Express Promo is 100% Australian Owned and operated, offering truely unique promotional products at unbeatable prices that are guaranteed to earn a high return on investment for your marketing dollar.

Visit Website

Phone:

1300 277 766

Email:

info@expresspromo.com.au

Location:

1/59 Stenhouse Drive, Cameron Park, NSW
2285

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Express Promo 5 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone was extremely helpful with all my questions. Needed the pens urgently and I was not disappointed. Received order quickly.”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Happy we could help, Barbara! We know how important urgent orders are, so it’s great to hear everything arrived on time. Thanks for trusting us!

Posted 2 months ago

“The boldness was too fine and not able to read easily. The attached bold pen is from a previous supplier the other is from express promo. There was no rectification offered”

Helpful Report

(Cameron Park, 2285) - Posted 3 months ago

Hi Jennifer, as per our discussion previously. The pens have been printed as per your logo supplied and as per your approved artwork. We do not know if previous suppliers have edited your logo without being told so. We do not alter logos unless this has been requested. We work with a lot of clients who have very strict brand guidelines that will not allow logo alternations so we treat all clients the same. Should you have advised before approving your artwork that the logo looked thinner then your previous pen, we could have altered to art for you however we don't know to do this if we are not advised.

Posted 3 months ago

“We recently ordered pens and keyrings with our business name and logo. Received great, efficient service and considering the busy Christmas rush and expected postage delays the order arrived earlier than promised. Would highly recommend using this company, we certainly will.”

Helpful Report

(Cameron Park, 2285) - Posted 3 months ago

It’s great to hear the engraving and service met your expectations perfectly Sue! We’re all about delivering exactly what you need, and we’d be excited to assist you again in the future!

Posted 3 months ago

“Prompt and efficient service.”

Helpful Report

(Cameron Park, 2285) - Posted 3 months ago

We take great pride in managing orders efficiently and providing fast service to our customers. Thank you for recognizing that, Heather! We look forward to working with you again soon.

Posted 3 months ago

“My dealings with Express Promo were fantastic. Very prompt in response, quick in delivery, and great quality. Will definitely work with Express Promo again.”

Helpful Report

(Cameron Park, 2285) - Posted 3 months ago

Thank you for sharing your experience, Bill! We're so glad to hear that our response time, delivery, and product quality met your expectations. We look forward to working with you again soon!✨

Posted 3 months ago

“Great service, so quick with artwork, processing order and delivery. Have purchased from Express Promo before and will again”

Helpful Report

(Cameron Park, 2285) - Posted 3 months ago

Thanks for being a returning customer and for this fantastic feedback! It's great to hear we maintained our high standards with your latest order - from swift artwork turnaround to speedy delivery. Your continued trust in us means a lot, and we look forward to serving you again!🚀

Posted 3 months ago

“great respopnse when l rang and asked a few questions and procesing time and deliver is excellent”

Helpful Report

(Cameron Park, 2285) - Posted 4 months ago

Thank you again, Stephan! Glad our team was able to assist you promptly and that you were impressed with our processing and delivery times. Your feedback motivates us to keep delivering the best service possible. We look forward to serving you again soon! 😊

Posted 3 months ago

“Express Promo truly saved the day! After our original order was unfortunately lost in transit, their team sprang into action and handled the situation with incredible professionalism and urgency. They processed a replacement order faster than we could have hoped for, ensuring everything was delivered in time for our event. Their customer service team was supportive and kept us informed every step of the way, turning what could have been a stressful situation into a seamless resolution. The quality of the products was top-notch, just as we had expected. We couldn’t be happier with the outcome and are grateful for their commitment to going above and beyond to meet our needs. Highly recommend Express Promo for their reliability, speed, and excellent service!”

Helpful Report

(Cameron Park, 2285) - Posted 4 months ago

Thank you so much for sharing your experience, Marco! We're so glad we could step in and make sure everything arrived in time for your event. It means a lot to hear that our team’s effort and communication made the process smooth for you. We’re also thrilled that you’re happy with the quality of the products, it’s always our goal to deliver both great service and great results. We truly appreciate your kind words and recommendation. It was a pleasure working with you! 😊

Posted 3 months ago

“Excellent Service from Sophie. Very quick process from ordering our products to receiving. Highly recommend Express Promo!”

Helpful Report

(Cameron Park, 2285) - Posted 4 months ago

We are beyond thankful for this feedback Abby, thanks for recommending Express Promo. We can't wait to serve you again soon. 😊

Posted 3 months ago

“We were very impressed with the final product, the communication, the process. Exceptional operators. We will definitely continue to use them for us and our clients going forward. Thank you.”

Helpful Report

(Cameron Park, 2285) - Posted 4 months ago

Our team is dedicated to providing exceptional service, and it's wonderful to know we're on the right track. We can't wait to assist you and your clients in the future Michelle! 🙌✨

Posted 3 months ago

“Sophie at Express Promo made the whole process very easy. Prompt friendly replies to all our emails. We ordered pens which on arrival were exactly what we wanted. Pricing was very good.”

Helpful Report

Posted 4 months ago

Thank you so much for your kind words! 😊 We’re thrilled to hear Sophie made the process seamless with her prompt and friendly communication. It’s fantastic that the pens turned out just as you envisioned and that you found our pricing competitive. We look forward to helping you again in the future! 🖊️✨

Posted 4 months ago

“We are so impressed with the excellent quality of the pens, the customer experience from start to finish was exemplary. We look forward to using Express Promo for our business needs here on.”

Helpful Report

(Cameron Park, 2285) - Posted 4 months ago

We're truly grateful for your support Gemma! 🌟 Your experience means everything to us. We can't wait to continue serving your business with the same commitment to quality. Thank you for choosing Express Promo! 🖋️

Posted 4 months ago

“Good communitcation, fast turn around and the pens & jelly beans we ordered were fantastic! thank you!”

Helpful Report

(Cameron Park, 2285) - Posted 4 months ago

It’s great to hear you appreciated the communication, quick turnaround, and the quality of the pens and jelly beans. We truly appreciate working with someone who values quality and great service as much as we do. 🖊️🍬

Posted 4 months ago

“So, so happy with your product & service. Well done. Love it ❤️❤️❤️”

Helpful Report

(Cameron Park, 2285) - Posted 4 months ago

“This was a repeat order because l liv d my guest one. Excellent.”

Helpful Report

(Cameron Park, 2285) - Posted 4 months ago

Thank you for coming back to us Fay! 😊 We're delighted you loved your first order enough to return. It means a lot to us!

Posted 4 months ago

“Communication from Express Promo was good, very responsive to emails.”

Helpful Report

(Cameron Park, 2285) - Posted 4 months ago

Thanks for your feedback! 😊 We're thrilled you found our communication responsive. It’s our goal to ensure every interaction is seamless. Looking forward to assisting you again!

Posted 4 months ago

“Perfect for what we need as a club, great fast delivery”

Helpful Report

(Cameron Park, 2285) - Posted 4 months ago

Thank you once again for your feedback Trish! Your satisfaction truly means a lot to us, Don’t hesitate to reach out whenever you need more, we’re here to help! 🖊️🌟

Posted 4 months ago

“Really easy to navigate around the website and ordering was really easy. Overall really happy with our products that we ordered.”

Helpful Report

(Cameron Park, 2285) - Posted 4 months ago

We're so glad to hear that you found our website easy to navigate and that ordering was a breeze Peter. 🛒✨ It's great to know you're happy with your products! 🎉 We truly appreciate your support and look forward to serving you again soon! 🙏🌟

Posted 4 months ago

“The team at Express Promo is fantastic – extremely prompt and friendly. They assist with email queries almost instantaneously. They were able to turn around an order for me on a really short timeline, and the end product was beautiful. Highly recommend!”

Helpful Report

(Cameron Park, 2285) - Posted 5 months ago

Thank you so much for your incredible review Jade! 🌟 We're proud that our team could exceed your expectations with our prompt service, friendly support, and quick turnaround. 🚀 Your satisfaction is our top priority, and we're grateful for your recommendation! 👏

Posted 4 months ago

“Very swift turn around for the products. Love the freebie keychain bottle openers as well. Thank you”

Helpful Report

(Cameron Park, 2285) - Posted 5 months ago

Thank you so much for your kind words Narelle! 🚀 We're thrilled you're happy with the swift turnaround and enjoyed the complimentary keychain bottle openers. 🔑 Your satisfaction means everything to us! 🙌

Posted 4 months ago

Express Promo is rated 4.9 based on 593 reviews