Express Promo Reviews

Name: Express Promo
Rating: 4.85

4.9 Rating 551 Reviews

97 %

of reviewers recommend Express Promo

4.9

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Express Promo:

Empowering Business Growth through Branded Merchandise.

Express Promo is your one stop shop for custom branded promotional products, Print, Apparel and Awards. Established in 2009, Express Promo is 100% Australian Owned and operated, offering truely unique promotional products at unbeatable prices that are guaranteed to earn a high return on investment for your marketing dollar.

Visit Website

Phone:

1300 277 766

Email:

info@expresspromo.com.au

Location:

1/59 Stenhouse Drive, Cameron Park, NSW
2285

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Express Promo 5 star review on 7th November 2024

Carolina B

Express Promo 5 star review on 2nd October 2024

Melissa M

Express Promo 5 star review on 16th August 2024

Dan H

Express Promo 5 star review on 30th July 2024

Anne-Marie W

Express Promo 5 star review on 3rd July 2024

Belinda D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service! Communication was seamless, and the turnaround time was impressively quick for our upcoming event. The custom pens we ordered are fantastic—great quality and exactly what we needed. Shipping from Australia was efficient, and we were reassured the products would arrive on time, which they did. Competitive pricing sealed the deal. We’ll definitely be using their services again!”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We’re so glad the service was smooth and timely for your event. It’s great to hear that the custom pens turned out just as you hoped and that the shipping worked out well. We truly appreciate your feedback and look forward to serving you again in the future!

Posted 1 month ago

“Great pens- fast turn around. Easy design process. Will use again. Thank you!”

Helpful Report

(Cameron Park, 2285) - Posted 1 month ago

Thank you for your fantastic review! We're so glad to hear that you love the pens and found the design process easy. Fast turnaround is something we strive for, and your kind words mean a lot to us. We can't wait to work with you again in the future—just reach out anytime!

Posted 1 month ago

“Amazing customer service, quick turn-round and, great quality pens.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review! We're delighted to hear that you experienced amazing customer service and appreciated the quick turnaround and quality of our pens. Your satisfaction is our priority, and your kind words inspire us to keep delivering the best. We look forward to serving you again soon—don’t hesitate to reach out!

Posted 1 month ago

“Excellent Service and fast delivery”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you received excellent service and fast delivery. Making sure our customers are satisfied is our top priority, and your feedback makes it all worthwhile. If you need anything else in the future, we're just a message away!

Posted 2 months ago

“product is to my expectation and logo was good, so i would use your company again for sure.”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Thank you so much for your fantastic review, Herc! We're delighted to hear that our product met your expectations and that you were happy with the logo. Your satisfaction truly means the world to us. We can't wait to assist you again in the future! If there's anything else you need, just let us know!

Posted 2 months ago

“Absolutely love the pens we received. We order these every year for our clients and we always get feedback that they last forever. A customer rang 6 years later to rebook us and said they still had our pen in great working order.”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Thank you so much for your wonderful review, Cindy! We're over the moon to hear that you absolutely love the pens and that they’ve been such a hit with your clients over the years. It makes us really proud to know that our products stand the test of time. If there's anything more we can do for you, just let us know! We look forward to serving you again!

Posted 2 months ago

“Quick service, great product, very helpful!”

Helpful Report

Posted 2 months ago

Thanks so much for the amazing review! We're overjoyed to hear you had a positive experience with our speedy service and loved the product. Your kind words about our support mean the world to us. We can't wait to help you again, reach out anytime!

Posted 1 month ago

“Good communication and value of product. Strange that product arrived separately on the same day with different couriers.”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Thank you again, Richard! We're glad to hear that you appreciated our communication and found value in our product. We understand that receiving items separately can be a bit puzzling, we have multiple warehouses across Australia. We will send items directly to you from that warehouse so as to not hold anything up. It was just a fluke that they arrived on the same day!

Posted 2 months ago

“We were looking for merchandise for last minute guests and Express Promo went above and beyond. The customer service was excellent and prices reasonable. The final product was above our expectation, especially for a rushed order. We will be using Express Promo for our next order of Christmas gifts.”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Hi Carolina! I can't tell you how happy we are that we could come through for you when you needed it! It means so much to hear you're pleased with everything - that's exactly what we aim for every single time. We're already excited about helping you with your Christmas shopping! Can't wait to work our magic again and make your gift-giving extra special. If you need anything else, do not hesitate to reach out.

Posted 2 months ago

“Thank you we are very happy with our pens! Will order again in future =))”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Thank you so much, Andrea! We're over the moon to hear that you're happy with your pens. Your support means the world to us, and we can't wait to help you with your next order. Please don't hesitate to reach out if you need anything else - we're always here to help!

Posted 2 months ago

“This was the first time ordering from Express Promo. The service was amazing, the design looks great and the pens are lovely to write with. I will be back for more.”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Thank you again, Jes! We're thrilled to hear that you had a great experience with our service and that you love the design and quality of the pens. Your kind words mean a lot to us, and we can't wait to have you back for more! Cheers!

Posted 2 months ago

“Fast delivery and service, they made the process so smooth!”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Thank you for your wonderful review, Annabel! We're delighted to hear that you enjoyed our fast delivery and smooth service. Making the process easy for our customers is our top priority, and your feedback truly motivates us. We appreciate your support and look forward to serving you again soon!

Posted 2 months ago

“Great pens but the constant bantering for reviews is very annoying”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Thanks for the feedback! I can only see one email requesting a review which was after we emailed to confirm your order was received. It may be an auto-trigger. If you're able to send through more details on the review requests you received, I would be happy to look into it. Tiff

Posted 2 months ago

“Abbi was so helpful and guided me through the purchase phase. We love the Ausmed pens”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Thank you for your amazing review, Renee! We're so pleased to hear that Abbi was able to guide you through the purchase process and that you love the Ausmed pens. Your satisfaction is our top priority, and it’s wonderful to know we could help. We appreciate your support and look forward to assisting you again soon!

Posted 2 months ago

“Ordering Custom Pens thru Express Promo was very efficient from start to finish. Highly recommend them.”

Helpful Report

Posted 2 months ago

Thank you for your kind review, Sonya! We're so glad to hear that you found the ordering process for custom pens efficient. We strive to make every experience seamless and enjoyable, and it's great to know we hit the mark for you. We look forward to assisting you again in the future!

Posted 2 months ago

Thank you for your wonderful review, Sonya! We’re thrilled to hear that your experience with ordering custom pens was efficient from start to finish. Your recommendation truly brightens our day! We can’t wait to help you again next time!

Posted 2 months ago

“We found working with Express Promo very satisfying. They were prompt in responding to our questions and our order was delivered quickly & efficiently.”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Thank you for your fantastic review, Julie! We’re thrilled to hear that you had a satisfying experience with us and that our promptness and efficiency made a positive impact. Your feedback is invaluable and encourages us to keep delivering excellent service. We can’t wait to assist you again in the future!

Posted 2 months ago

“Although the product that I received was great and exactly what I hoped for, there were a number of problems with the delivery process. Unfortunately, this led to the product not being delivered on time. This product was required for a specific event.”

Helpful Report

(Cameron Park, 2285) - Posted 2 months ago

Thank you for your review, Anne-Maree! We're thrilled to hear that you loved the product and that it met your expectations. However, we sincerely apologize for the issues you experienced with the delivery process. Timeliness is important, especially for events, and we regret that we fell short in this instance. We appreciate your feedback and assure you that we're working to improve our delivery processes to better serve our customers in the future. Thank you for your understanding, and we hope to have the opportunity to assist you again!

Posted 2 months ago

“Fantastic. This is our second order with Express Promo. The team are very responsive and the quality of the products are great. Highly recommended”

Helpful Report

(Cameron Park, 2285) - Posted 3 months ago

Thank you so much for your fantastic review, Anthony! We’re thrilled to hear that you've come back for a second order and that our team has consistently met your expectations. Your recommendation means the world to us, and we’re always here to provide you with responsive service and high-quality products. Looking forward to assisting you again soon!

Posted 2 months ago

“Good quality products at affordable prices. Great customer service and timely delivery.”

Helpful Report

(Cameron Park, 2285) - Posted 3 months ago

Thank you for your wonderful review! We're delighted to hear that you find our products to be of good quality and affordable, and that our customer service and delivery met your needs. Your feedback is immensely appreciated and inspires us to keep delivering the best for our customers. We look forward to serving you again soon!

Posted 2 months ago

“We were looking for quotes on pens for our Year 6 Graduation. I stumbled across Express Promo and am happy to state that from enquiry to delivery it was a super easy process. There was also no trying to push us into something we didn't want, we were listened to and supported the entire way with no forced purchasing. I am happy to say we will definitely be repeat customers. Thank you for your support and assistance with creating the final product that we were looking for :)”

Helpful Report

Posted 3 months ago

Thank you so much for your glowing review! We’re delighted to hear that your experience from enquiry to delivery was smooth and hassle-free. It’s our goal to listen to our customers and ensure you get exactly what you need without any pressure to purchase. We appreciate your trust in us and can’t wait to assist you with future projects. Your support truly means a lot to us!

Posted 2 months ago

Express Promo is rated 4.9 based on 551 reviews