Express Promo Reviews

Name: Express Promo
Rating: 4.85

4.9 Rating 545 Reviews

97 %

of reviewers recommend Express Promo

4.9

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Express Promo:

Empowering Business Growth through Branded Merchandise.

Express Promo is your one stop shop for custom branded promotional products, Print, Apparel and Awards. Established in 2009, Express Promo is 100% Australian Owned and operated, offering truely unique promotional products at unbeatable prices that are guaranteed to earn a high return on investment for your marketing dollar.

Visit Website

Phone:

1300 277 766

Email:

info@expresspromo.com.au

Location:

1/59 Stenhouse Drive, Cameron Park, NSW
2285

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and confirmation of design and the shipping address. The pens were shipped quickly and were exactly what we hoped for.”

Express Promo 5 star review on 3rd May 2023

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Posted 1 year ago

“Express Promo were fantastic to deal with and extremely helpful. They were able to talk me through all of my questions and assure me of delivery as I had a short deadline. Would definitely use them again”

Express Promo 5 star review on 2nd May 2023

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Posted 1 year ago

“We had an excellent experience with Express Promo. The product was excellent and the delivery was prompt. Cost was very competitive. Would recommend.”

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Posted 1 year ago

“good product and communication. would like the logo a little bigger”

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Posted 1 year ago

Hi Barry-Jon, thank you for the feedback. Unfortunately, we are limited on the engrave area due to the curve of the pen however we would be happy to put together some more options for you on your next order. Thank you for the review.

Posted 1 year ago

“Cheap, easy, and fast shipping.”

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Posted 1 year ago

“The online process was very clearly laid out and easy to follow instructions. They sent me a proof right away and I had the order quickly for a very fair price! Couldn’t be happier!”

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Posted 1 year ago

“I was really impressed with the staff who stayed polite whilst I tweaked what I wanted. I was delighted when the tracking number was sent as time mattered a lot, and I followed along. The parcel arrived and it was then I discovered it was just one of two and I was so incredibly disappointed and then devastated when I realised the second parcel hadn't been sent yet. I jumped to action and asked for this parcel to be sent express but was told it couldn't. Suggest that the tracking information be specific about what is being sent. I'd have made contact on that day and presumably could have had it sent express then.”

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Posted 1 year ago

Hi Deborah, Sorry to hear you weren't 100% happy with our service. The pens have a 3 business day production time whereas the bags have a 7 business day production time as stated on the listing. The production time commences from final approval and payment received. We send the pens as soon as they are ready to ensure they aren't held up while the bags are completed. Your bags were shipped on the 6th business day which is within our timeframe. I have also had a look through the email trail and can't see a request for the bags to be sent express, however, Abbie did confirm the bags were leaving slightly earlier for you. Tiffany

Posted 1 year ago

“The pens look okay but we have already had comments that they aren't very nice to write with and they don't last very long, already running out of ink.”

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Posted 1 year ago

Hi Troy, Sorry to hear you're not happy with your pens. They definitely should not be running out of ink after just a few weeks. I will contact you directly regarding the issue. Please always get in contact with our team if any issues should arise, we are always more than happy to help. Tiffany

Posted 1 year ago

“We were very happy with our products. Fantastic quality and speedy delivery. We will definitely be using Express Promo again.”

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Posted 1 year ago

Thank you for the lovely review! We look forward to working with you again soon.

Posted 1 year ago

“Everything was as ordered and delivered quickly.”

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Posted 1 year ago

“Happy as with the products Cheers legends”

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Posted 1 year ago

“Quick service happy with my layout better than I was expecting”

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Posted 1 year ago

“Great as Super happy”

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Posted 1 year ago

“Fast service and the pens are fantastic quality.”

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Posted 1 year ago

“Received as ordered”

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Posted 1 year ago

“Express Promo was so easy to deal with and was able to respond promptly to a time-sensitive request order. All items were manufactured and delivered on time at great quality. Would 100% use again and recommend others do the same, specifically if you have short time frames!”

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Posted 1 year ago

“Brilliant!!”

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Posted 1 year ago

“Very happy with the service and products. Artwork amendments were prompt and on point. We will be using Express Promo again for sure.”

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Posted 1 year ago

“Thank you we love our new pens Eneabba Primary School ☺”

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Posted 1 year ago

“I made an order for custom made bucket hats and they got the sizing wrong and instead of just offering to fix my order up and send me the correct order, this is what they offered me via email. Unfortunately, I am now out of stock of the larger size, and my restock order isn't due to arrive till late June. I have larges available in the Royal blue and Black option, would you like me to have the missing 15 larges done up in one of those colours? If you would like to go with another colour let me know, I will organize a courier to pick up the 15 medium or I can offer them to you a 50% discount. Another option would be a 50% refund for the order over them being redone. How this shouldve been handled was they tell me that they will send the correct order ASAP because I stipulated that this order was a practice order for maybe many big orders to come and they knew this order was for a show case we were having by a certain weekend and wanted to give out merchandise. Very disappointed with how this company have handled my order issue.”

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Posted 1 year ago

Hi, Sorry to hear you weren't happy with your order. Unfortunately with no stock of the correct size, we couldn't offer to complete your order for you. This is why the other additional options were offered to you. I'm glad we were able to find a resolution and you were able to find use for the hats in the end. Tiffany

Posted 1 year ago

Express Promo is rated 4.9 based on 545 reviews