Express Fit Autocentres Reviews

Name: Express Fit Autocentres
Address: Ludford Bridge Industrial Estate, Temeside, Ludlow, ludlow
Rating: 4.86

4.9 Rating 1,466 Reviews

97 %

of reviewers recommend Express Fit Autocentres

Company Reviews

Questions

Metrics

4.9

Based on 1,466 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01584 322 222

Email:

hello@expressfitautocentres.co.uk

Location:

Ludford Bridge Industrial Estate, Temeside, Ludlow
ludlow
SY8 1PE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the work done”

Helpful Report

(Expressfit Bridgnorth) - Posted 6 years ago

“I just dropped by to ask a question and next I knew- two lads were under the bonnet sorting out a couple of issues I had. Parts ordered and I'm back tomorrow to get it finished up. Can't ask for better...!”

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(Expressfit Bridgnorth) - Posted 6 years ago

“Extremely helpful and friendly. Great service.”

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(Expressfit Bridgnorth) - Posted 6 years ago

“Friendly efficient service from knowledgeable staff. I will use them again.”

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(ExpressFit Ludlow) - Posted 6 years ago

“Excellent service, very polite and extremely efficient. Recently moved to the area and will be using them again and recommending them to others.”

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(Expressfit Bridgnorth) - Posted 6 years ago

“Fantastic service and excellent price. Staff very polite and helpful. Would definitely use again and would highly recommend to friends and family.”

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(ExpressFit Henley) - Posted 6 years ago

“Cheerful and efficient service”

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(ExpressFit Henley) - Posted 6 years ago

“Work done on time by pleasant staff”

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(ExpressFit Sheffield) - Posted 6 years ago

“Booked my truck in for an mot which also needed 4 new tyres fitted which I brought and spoke to Jason who swapped them over before the mot Jason gave me a courtesy van to keep me mobile while it was being done excellent service from all staff would highly recommend 👍👍”

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(Expressfit Bridgnorth) - Posted 6 years ago

“I am happy with there work an very good customer service I will use them for my next mot an u get free WiFi”

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(ExpressFit Ludlow) - Posted 6 years ago

“Fast efficient and friendly service”

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(ExpressFit Henley) - Posted 6 years ago

“Great service from Darren and the team at Henley”

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(ExpressFit Henley) - Posted 6 years ago

“Good quick and efficient service”

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(Expressfit Bridgnorth) - Posted 6 years ago

“Very helpful and friendly service”

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(ExpressFit Ludlow) - Posted 6 years ago

“Visited to have all discs and pads changed. Realised that they take a while to bed in. On starting the car on my steep drive the following morning, the car slid down the drive and into the road once I had depressed the clutch and with the hand brake on full. Took it back to the garage in Bridgnorth, where they kept the car for a couple of hours. Was told that it was now o.k as they had tested it on their rolling road. The following day, the same happened. My wife won't now drive the car because of this issue, because she can't release the handbrake, because i pull it on to it's maximum, and because she feel unsafe driving it. Was told should I have any more problems. return the car and they would sort it out. I shouldn't need to do this. as it should have been sorted the second time. The question is, why does the handbrake work efficiently on leaving the factory from new, but won't when new brake parts are fitted. I welcome your answer to this and a response as to how to put it right, before taking the car to a Ford agents, where I think I should have in the first place. Yours disappointed. Bill Smith”

Helpful Report

(Expressfit Bridgnorth) - Posted 6 years ago

Good afternoon Mr Smith, thank you for taking the time to communicate to us why our service did not meet your expectations. Express fit Autocentres currently boasts a high customer satisfaction and as a company wants to maintain that. I've spoken to Jason who will call you straight away to arrange to personally inspect your car and re look at this. Jason ensures me that the problem your having is due to the new replacement parts and it needs time to bed in.

Posted 6 years ago

****Follow up *** Good Evening Mr Smith, when we fall below our customers expectations we always ensure that we follow up and resolve the problem satisfactory. We have revisited your queries and you are happy that Jason contacted you on the same day and resolved your issue to your satisfaction We look forward to being of service again and thank you for using Express fit Autocentres.

Posted 6 years ago

“Always very accommodating and friendly. Quality service”

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(ExpressFit Henley) - Posted 6 years ago

“Faultless service and good value”

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(ExpressFit Henley) - Posted 6 years ago

“Prompt and efficient.”

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(Expressfit Bridgnorth) - Posted 6 years ago

“Very efficient service on the MOT booked on line. Carried out while you wait with coffee available and a comfy chair.”

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(ExpressFit Ludlow) - Posted 6 years ago

“Friendly reception and prompt attention on arrival. MOT completed without fuss within the hour and notified by phone of the outcome and that the car was ready to pick up. Second time I've used Express Fit Autocentres in Ludlow and cannot fault them for either service or price.”

Helpful Report

(ExpressFit Ludlow) - Posted 6 years ago

Express Fit Autocentres is rated 4.9 based on 1,466 reviews