“I double and triple checked my order, and checks were still printed with the account number in error, and one number was omitted on the deposit slips. Both were supposed to come from the same account. And when I called their customer service to report the errors, she blamed it all on me and charged me again to do the reorder. Sometimes I wonder if they just make their money on reorders?”
Dear Sonja,
Thank you for providing your feedback. I have reviewed your order and wanted to clarify our process. When a customer places an order online, it is sent directly to our printing presses without human intervention. This means that whatever details are entered on the website are what gets printed.
Our policy is to offer a free reprint in case of errors, as we understand that mistakes can happen. However, for orders over $100, we do ask that the customer pay for half of the reprint cost, along with the shipping and handling.
For future orders, I recommend calling our customer service team before placing an order. This way, we can review all the details with you to ensure everything is correct before it goes to print.
We apologize for the experience you've had, but we sincerely appreciate your order. If you have any further questions or concerns, please don’t hesitate to reach out. You can reach us at 708-613-2447, Option 1.
Thank you again, and we look forward to assisting you!
Best regards,
Extra Value Checks
Hello and thank you for your feedback.
I have reviewed your order and would recommend giving our customer service team a call to discuss this further. We can verify that your account, routing, and banking information are all correct. Sometimes, a missed digit can cause issues like this.
Our team is available Monday through Friday from 8:30 AM to 5:00 PM CST. You can reach us at 708-613-2447.
Thank you, and we look forward to assisting you!
Best regards,
Extra Value Checks
Dear Lisa,
We are sorry to hear about the issue you're experiencing. After reviewing both of your orders, I found that the first order was never shipped. We issued a refund on 11/19/2024 for that order. If the refund is not reflected on your account, please don't hesitate to contact our customer service team so we can look into it further.
You can reach us at 708-613-2447, Option 1. We're happy to assist you and resolve this matter.
Thank you for your understanding.
Best regards,
Extra Value Checks
“The price came out to be 25 cent per check - some bargin? One check in each group of checks is waisted because they tear across the top requiring a second check be written.”
Hi Gary,
Thank you for sharing your feedback with us. We’d love to learn more about your experience. Please give our Customer Service Team a call at 708-613-2452 (Option 1), and one of our representatives will be happy to discuss it further with you.
Thank you again, and we look forward to hearing from you!
Best regards,
Carousel Checks
