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EZContacts Reviews

4.0 Rating 22,095 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I found the contacts I needed, at a great price. I compared prices with other sites. I uploaded the prescription and placed the order. I chose free shipping and the contacts arrived today in perfect condition.
Helpful Report
Posted 1 month ago
Great response time and expedient contact delivery ! Prices were very good in comparison to other places. EZ has my vote !
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Posted 1 month ago
Took way too long for shipping
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Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
We were sent the wrong item. We are also being charged for the return.
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Posted 1 month ago
Hi there, Thank you for your review and bringing this to our attention. We sincerely apologize for the error with your order and any inconvenience caused by the return charge. We would like to investigate this matter further and ensure it is resolved to your satisfaction. Please email us your order details at help@ezcontacts.com and we will promptly address the issue. Thank you for your patience, and we look forward to assisting you.
Posted 1 month ago
Received order quickly but item is defective and still haven't heard back to receive help on an exchange.
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Posted 1 month ago
Hi there, Thank you for your review. We’re sorry to hear that your item arrived defective and that you’ve been waiting for a response. We’ve sent you a free return label so you can send it back at no cost, and we’ll process your exchange as soon as we receive it. If you need any further assistance, please don’t hesitate to reach out.
Posted 1 month ago
Order twice from this site each time major delays with poor communication.
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Posted 1 month ago
Using a different shipping address than billing address (shipping to child in college) was more difficult than most sites...but other than that it is great.
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Posted 1 month ago
My order shipped right away just as they said!
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Posted 1 month ago
I was not told that my contacts were not in stock. I have been waiting for them and actually spent and extra $10 so they would be here in 3-5 days so I was pretty confused as to why they were not here.
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Posted 1 month ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 month ago
Extremely easy to order an incredibly fast ship
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Posted 1 month ago
My order status sat as “processing” for weeks before finally shipping. Even through contact with the company, nothing was resolved. The only response I received was that it’s taking longer than expected and to wait for a shipping update. Yes, EZ contacts prices are cheaper but at this point, I would’ve rather paid the extra somewhere else to avoid the frustration this company causes.
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Posted 1 month ago
Wow, really loving my eyeglasses! I ordered two pair and finally got one back still awaiting my second pair. The ordering process timeline for when you get them will require some patience but once received was definitely worth the wait! Fit pert but a bit tight around back of ear pressure point. But nothing I can’t resolve. Can’t wait for my second pair to arrive. Also this was my first time ordering glasses online so I was a little nervous. Will definitely use the again. Highly Recommend!
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Posted 1 month ago
Extremely helpful, professional, knowledgeable and courteous customer service. We appreciated the time and assistance Kristy, & then Monica, gave to answer and resolve our questions and concerns. Thank you EZContacts!
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Posted 1 month ago
Easy system to follow for offering. Free shipping!
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Posted 1 month ago
Send me refund this is a fake site
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Posted 1 month ago
New website works better. Quicker for sure but lacks some detail such as a clear order confirmation and shipping detail.
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Posted 1 month ago
Absurdly long time to ship. Got other glasses elsewhere in 2 weeks, and this took 6 weeks
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Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
Fair prices. Quick shipping. Good selection.
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Posted 1 month ago
Every pair of glasses has broken I need glasses myself these are for my kid
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Posted 1 month ago
Not kept up with updates and glasses is taking over 2 weeks
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Posted 1 month ago
EZContacts is rated 4.0 based on 22,095 reviews