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EZContacts Reviews

4.0 Rating 22,103 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered contacts for one day delivery... did not receive them until 2 weeks later... very frustrating to say the least. its unfortunate because the service is great otherwise...
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
There is distortion in the image of the prescription lenses I received
Helpful Report
Posted 10 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 10 months ago
My order took 17 days to ship and is still on its way sadly
Helpful Report
Posted 10 months ago
Disappointed with pricing.....tricked into 12 percent off coupon....week later same biofinity contacts are 20 dollars cheaper a box, without any coupon...tired off all this trickery and deception....last time I buy from here.
Helpful Report
Posted 10 months ago
Back to back orders were delayed and my monthly contacts were brittle upon arrival and some pairs only lasted a week. This order will determine whether I continue to order through them.
Helpful Report
Posted 10 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 10 months ago
Purchased on their advertised big Memorial Day sale only to find out the next day that the exact same contacts were on sale for $30/box less.
Helpful Report
Posted 10 months ago
I had coupon codes from on line and you wouldn't take them Not happy
Helpful Report
Posted 10 months ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 10 months ago
Dishonest UX. Thought I would have a chance to enter my discount code as I was a step 2 of 4 in ordering process, but then boom, I had already paid.
Helpful Report
Posted 10 months ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 10 months ago
Used EZ20, should have been 20% off (only 5%).
Helpful Report
Posted 10 months ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 10 months ago
My last order was about 8 months ago and my most recent reorder went up in price by $22! I feel that it’s a significant price increase. Disappointed.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing feedback. We've reviewed your pricing request and see that you would like to reorder your contact lenses at the same price as your previous order. Please understand that our manufacturer's pricing is constantly changing and we are forced to change our prices as well, so we are no longer able to offer the sale price you received on your previous order. However, as a courtesy for your loyalty, we'd like to offer you a discount for your purchase instead. Please reach out to us at help@ezcontacts.com and we'll be glad to provide you with a coupon code for your order. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
It has taken way to long to get my sunglasses to be shipped out. The only reason I gave it a two star instead of a one star is because of the price.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Long turnaround time and not proactively communicative
Helpful Report
Posted 11 months ago
Hi there, Thank you for your review. We sincerely apologize for the long turnaround time and lack of communication on your recent experience. We understand how frustrating this must have been for you and can assure you that we are actively working on improving our processes to ensure faster turnaround times and more proactive communication throughout the order process. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 11 months ago
The glasses themselves were good, no complaints except I ordered the wrong size. The service, however, was lacking. It took a month to get them. I placed my order on April 17th and got them right at a month later. After waiting a couple of weeks with no progress on the shipping, I ordered them from another place and received both pairs the same day.
Helpful Report
Posted 11 months ago
Hi there, Thank you for taking time out of your day to provide feedback. We aim to provide our customers with the best service possible, so hearing that we fell short of your expectations is saddening. We also regret to hear about the delay that prompted you to cancel your order. We can assure you this is not the level of service we strive to provide our customers, and we are currently updating our website to reflect more accurate shipping times. We once again apologize for the inconvenience we caused and hope to earn back your business. Thank you again for leaving us this invaluable feedback.
Posted 11 months ago
My glasses took almost 2 months and I had to reach out to find out what was going on.
Helpful Report
Posted 11 months ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 11 months ago
Bad experience.
Helpful Report
Posted 11 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 11 months ago
Poor communication and late product delivery. Still waiting to receive the glasses I ordered weeks ago.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Cannot get a person on the phone. Only order online. No help.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 11 months ago
The advertised delivery time of 2-5 days passed almost two weeks ago. My current pair of glasses are broken and I was hoping to get my new frames quickly which just has not happened. The customer service has been excellent as I had to change the address to my order, as it has taken so long, other than that I would not order again. Huge bummer. I have not even recieved the glasses yet.
Helpful Report
Posted 11 months ago
Very disappointed with the slow responses about order status, and shipping in general, after many orders I highly doubt I will use again.
Helpful Report
Posted 11 months ago
Glasses frame that I ordered (without custom lenses, just display) took 5 weeks to mail despite site's promise of 2 to 3. I considered cancelling many times but they already had my money.
Helpful Report
Posted 11 months ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 11 months ago
EZContacts is rated 4.0 based on 22,103 reviews