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EZContacts Reviews

4.0 Rating 22,103 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I'm waiting for it to arrive, I just received a track, but I bought the glasses, and I paid for faster delivery. After a day I received information that it would be late, but now the track has arrived. Let's wait
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 month ago
Didn't even process my order for 7days. I even included my RX. Never received any reply to my emails asking for updates, don't take any phone calls for Cust. SVC. Very poor service
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us and providing feedback. We understand your frustration with the delay in processing your order. While we did send an email update along with tracking information once your order shipped, we regret if this wasn’t received or if there were any communication issues. We’re also sorry to hear you had difficulty reaching us. We are actively working to improve our response times and customer service to better assist all of our customers. If you have any further questions or need assistance, please don’t hesitate to reach out to us at help@ezcontacts.com.
Posted 1 month ago
It was fairly easy to order, especially the second time when I just hit "reorder. " It took about a week to receive them. My only complaint is that they charge for shipping, and I could have gotten them cheaper on another site. I was in a hurry, so I just reordered on here.
Helpful Report
Posted 1 month ago
Misleading for coupon/discount and price adjustment
Helpful Report
Posted 1 month ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 month ago
I rated it a 3 because it took over a week for my contact order to be shipped. I am concerned as to why it is taking so long!
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Posted 1 month ago
EZ contacts has reasonable prices, a good selection, and fast service. It is my go to for contacts and I strongly recommend its services!!
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Posted 1 month ago
I sent a message 10 minutes after I ordered to cancel and was ignored. I used the wrong credit card for payment it should have been my HSA card.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your feedback. We sincerely apologize for any confusion regarding your cancellation request. We understand your concern regarding the payment method. While we do not process cancellation requests via email due to security protocols, we did advise you to contact us directly by phone to assist with your request. This policy is in place to ensure the security of sensitive information, such as credit card details. We regret that your issue wasn't resolved immediately and appreciate your understanding. If you still need assistance, please contact us directly at 1-800-217-2020, and we’ll be happy to help.
Posted 1 month ago
Very easy to order contacts. Arrived in less than a week.
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Posted 1 month ago
Got it on time but it was the wrong pair of glasses
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 month ago
Have been waiting almost 2 weeks for my order it even be shipped out. Had to send out 2 emails, and call to see what was going on. Never informed me the product I ordered was out of stock. Still waiting for them to be shipped out.
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 month ago
Very easy and delivered quick! Only about a week I think which is faster than any other place I’ve ordered classes from.
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Posted 1 month ago
Es mi primer compra en línea de lentes de contacto fue fácil de hacerlo y EZContacts rápido me mandó la confirmación de mi compra y solo 2 días de comprarlos y ya procesaron para enviarlos recomíendo comprar en EZContacts.
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Posted 1 month ago
I was very pleased with EZContacts. My contacts arrived within a couple of days.
Helpful Report
Posted 1 month ago
I received a notification on 02/19 that the refund process was initiated; however, as of today, the financial institution has not received the refund. Additionally, the second item was canceled due to a long delay on your part, and the refund has not been issued yet
Helpful Report
Posted 1 month ago
Hi there, Thank you for your review. We understand how frustrating this must be and appreciate you reaching out. The refund for your first item was processed on February 19th, and the refund for the second item was issued on February 27th. If you haven’t received the funds yet, we recommend reaching out to your bank, as processing times can vary depending on the financial institution. If there’s anything else we can do to help, please let us know by reaching out to us at help@ezcontacts.com.
Posted 1 month ago
TLDR: They messed up my order but I got my return processed in a timely manner: I don't think I will order from this store again. I ordered some RayBan glasses, RB4222, that have grey gradient lenses. The ones I received are solid grey lenses (an option you cannot order from this company) AND they are perscription glasses. Clearly someone ordered some custom RayBan glasses, returned them, and somehow they ended being sold as standard glasses. Not only did I have to pay shipping to have the wrong glasses sent to me, but I had to pay shipping to return them. To EZcontacts' credit they did process my return quickly. But because they messed up my order and changed me shipping twice I don't expect to order from them again.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your review. We sincerely regret the mix-up with your order and the inconvenience it caused. This is not the experience we want for our customers, and we appreciate you bringing it to our attention. We’d like to look into this further; please email us at help@ezcontacts.com with more of your order details. We want to ensure this is properly addressed. We appreciate your time and hope to hear from you soon.
Posted 1 month ago
Slowest service out of all online companies I’ve used for glasses. They don’t update their website to show product availability. You assume they are in, pay and then 4 days later they tell you thee is a delay. I called and they say the frames aren’t in stock. Terrible experience with no attempt to correct or apology.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your review. We’re sorry to hear you were disappointed with your experience. We want to clarify that there was no delay with your order. The item you selected listed a processing time of 3-5 days, and your order was placed on February 25th and shipped on March 3rd—well within this timeframe. We strive to provide accurate processing estimates and keep customers informed, but we’re always looking for ways to improve. If there’s anything else we can do for you, please don’t hesitate to reach out.
Posted 1 month ago
Very good communications, also fast delivery. Price was great as the item at the manufacturer was about 80% more.
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Posted 1 month ago
Took too long to ship my order
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 month ago
Saved 100 bucks shopping with EZ vs the retail store i first saw theses in. Awesome savings
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Posted 1 month ago
Extremely satisfied and pleased with how simple it was to find and order the frames I was looking for, thank you.
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Posted 1 month ago
EZContacts is rated 4.0 based on 22,103 reviews