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EZContacts Reviews

4.0 Rating 22,027 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

shipping is taking longer than expectd
Helpful Report
Posted 1 month ago
Would not order from them again. Over a month since I placed my order & product has not yet shipped. Customer service was not helpful.
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
I’ve ordered from EZcontacts before and they were great and efficient with processing the order. This ordering experience was very much the opposite. It took 7 (business) days to ship the contacts, plus an additional 4 days for them to be delivered.
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
I ordered on 3/4 and was given a tracking number with the order confirmation. Then I waited. After one week and three messages asking about my order, I was told they now have my order in stock. Nine days after ordering I finally got a message saying it shipped. The new tracking info says it’s coming via DHLe, which usually means it’s coming from outside the US and will probably take another week before I see it. Communication on this order has been horrible. This is the WORST service I’ve ever had from EZContacts. Time to change where I buy contacts.
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 month ago
This has been horrible experience it should not take this long to get glasses.
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
Terrible company. Sent me glasses that I cannot see through. If they noticed that the prescription was wrong or missing, they should have contacted me. With the upgrades (on useless glasses) I paid over $300. Now I have to go through the hassle of filling out forms to return them and I HAVE TO PAY UPS $11.95. This may be a fledging company, but right now, the stink,
Helpful Report
Posted 1 month ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 month ago
Not a lot of communication. They do not honor their shipping policy. Used DHL to ship, the worse. Driver said he couldn’t get in a gated apt complex. How do they normally get in? Do not buy from these idiots.
Helpful Report
Posted 1 month ago
I ordered my glasses 3 weeks ago. Still no update on ETA or why it is taking so long.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your review. We understand the wait can be frustrating, and we appreciate your patience. The estimated processing time for this item on our website was 2-4 weeks, and we’re glad to confirm that your order has now shipped within that timeframe. You should receive tracking details shortly, but if you have any questions in the meantime, feel free to reach out.
Posted 1 month ago
Can’t use promo code you sent me and free shipping option was grayed out.
Helpful Report
Posted 1 month ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue. We appreciate your business and wish you a wonderful day ahead.
Posted 1 month ago
I selected 2 to 5 day shipping as my frames had been broken and needed replacement frames. My order arrived 21 days later. I may still be waiting if I hadn't stopped the CC charges. After stopping the charges my order shipped 2 days later.Thank you Capital 1 for filling this order promptly!!
Helpful Report
Posted 1 month ago
Hi there, Thank you for your review. We’re sorry for the delay in shipping your order and understand how important it was to receive your frames quickly. To clarify, the delay was due to the frame being out of stock at the time of your order. Once it became available, we shipped it on March 4th, before the chargeback was filed on March 6th. The timing was unrelated to the chargeback. We appreciate your patience and hope your new frames are working well for you. If you have any questions, feel free to reach out.
Posted 1 month ago
I am grateful for the "cost" of the contacts...however I paid for 3-5 business days and it has been over 7...they have come to my hometown twice in the shipping process and now are in an another entire different state...NOT HAPPY!!!...
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 month ago
Terrible website. Many issues and problems with the website, order and delivery.
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 month ago
YOU HAVE SHIPPED TO THE WRONG ADDRESS!!! I PROVIDED THE CORRECT ADDRESS IN THE ORDER AND AGAIN WHEN I CHECKED THE ORDER AND SAW THAT YOU HAD THE INCORRECT SHIPPING ADDRESS I NEED THOSE CONTACTS NOW, AND THEY HAVE BEEN SENT TO OLD ALASKA ADDRESS NOT ARIZONA VERY FRUSTRATED
Helpful Report
Posted 1 month ago
Hi there, Thank you for your review. We understand your frustration, and we sincerely apologize for the concern this has caused. We’ve reviewed your order details and can confirm that one of our representatives has already resolved the address issue. If you need any further assistance, please don’t hesitate to reach out, we’re here to help.
Posted 1 month ago
We were sent the wrong item. We are also being charged for the return.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your review and bringing this to our attention. We sincerely apologize for the error with your order and any inconvenience caused by the return charge. We would like to investigate this matter further and ensure it is resolved to your satisfaction. Please email us your order details at help@ezcontacts.com and we will promptly address the issue. Thank you for your patience, and we look forward to assisting you.
Posted 1 month ago
Send me refund this is a fake site
Helpful Report
Posted 1 month ago
Absurdly long time to ship. Got other glasses elsewhere in 2 weeks, and this took 6 weeks
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
I ordered a pair of eyeglass frames several months ago and have heard nothing from EZ contacts. Terrible customer service
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
I Spent almost $40 for a 1-Day shipping only for it to be shipped a week later! I need my shipping fee back🤬
Helpful Report
Posted 1 month ago
Hi there, Thanks for reaching out to us and providing feedback. We're so sorry to hear that you have not received your glasses in the time frame you were expecting and understand how frustrating that must be. Upon checking your order, we see that you've selected frames with custom lenses. Please note that as stated on our website, frames with prescription or custom lenses generally take 5-7 business days to process in our lab before they are shipped. Paying extra for expedited shipping unfortunately does not speed up the processing time in our lab. We make this information readily available on our website, but we truly apologize if anything wasn’t clear to you. We'll be glad to assist you if you wish to downgrade your shipping and refund you the cost or make any changes to your order if you prefer to receive it sooner. Please email us at help@ezcontacts.com for further assistance. We appreciate your business and look forward to resolving this for you.
Posted 1 month ago
Scam. Took my money for 6 weeks and did not deliver an item that said was in stock. Total waste of time
Helpful Report
Posted 1 month ago
I ordered my glasses on 1/15 and they just now shipped on 3/5. I recieved zero communication about the delay. When I reached out on 2/10 they told me it was backordered. There was no communication of this upon ordering. And when I complained, they told me there was nothing that they could do about it.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your feedback. We sincerely apologize for the delay and the lack of communication you experienced. We’d like to clarify that it typically takes us 5-7 days to receive the frames and another 5-7 days for the lab to customize them with your prescription and coatings. We understand how frustrating this delay was, and as a courtesy for the inconvenience, we’ve offered a reduced shipping rate of $8.95. Please know that we are always working to improve our communication and ensure a smoother experience for all of our customers. If you have any other questions or concerns, please don’t hesitate to reach out.
Posted 1 month ago
EZContacts is rated 4.0 based on 22,027 reviews