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EZContacts Reviews

4.0 Rating 22,027 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Frames are fine, but prescription is out of focus
Helpful Report
Posted 2 months ago
They are very misleading as far as arrival time. 3-5 days promised, currently I am on day 11 and still no contacts.
Helpful Report
Posted 2 months ago
The product was ordered early on a Friday east coast time. I paid for overnight shipping. It said same day shipping for the item I purchased. It did not ship same day. I am not sure if it's coming overnight.
Helpful Report
Posted 2 months ago
I am very unsatisfied with EZ contacts. I ordered glasses and contacts on January 16th. First of all, customer service kept denying my prescription saying it was expred even though the date clearly read 1-15-25. after I got that cleared up I had to call twice because it was taking way longer than i was told. I just received my glasses, but noone informed me that the contacts were out of stock until I had to contact customer service once again ( because being able to see is kind of important) that they were out of stock this whole time and they had to wait to get more in before they could even ship them. Needless to say they are still saying order processing and have not been shipped.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 months ago
Sent me glasses with no prescription.
Helpful Report
Posted 2 months ago
Hi there, Thank you for your feedback. We’re sorry for any confusion regarding your order. After reviewing the order details, it appears that prescription lenses were not selected when the glasses were purchased. If you intended to order prescription lenses, we’d be happy to assist you in placing a new order with the correct specifications. Please don't hesitate to reach out if you have any further questions or need help with anything else. Thank you for your understanding.
Posted 2 months ago
Still waiting for my order!! Says it’s still processing! Only have 2 pairs left and desperately need them!:(
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
I did not receive my glasses as stated and there was no communication from EZContacts regarding the delay. I contacted EZContacts and when they were supposed to follow up originally, they did not. I had to call several times before receiving an update regarding my glasses. This is poor and unacceptable customer service.
Helpful Report
Posted 2 months ago
Hi there, Thank you for your review. We sincerely apologize for the delay in receiving your glasses and for the lack of communication on our part. We understand how frustrating this experience must have been, and we truly regret that we did not provide the timely updates and follow-ups you deserved. Your satisfaction is very important to us, and we take your feedback seriously. We are looking into what went wrong to ensure better service moving forward. In the meantime, please let us know if there’s anything we can do to make this right for you. Thank you for bringing this to our attention, and again, we are truly sorry for the inconvenience.
Posted 2 months ago
EZ contacts has good prices but the customer service falls it the horriable range. Delivery is the slowest of all mail order companies. I will be buying from 1800contacts since they will price match and MUCH faster delivery
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Took a while to ship but price was good.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
I ordered my frames on the 24th (01/24/2024) and won’t be getting them till the 30th (01/30/2024) after paying an extra 25 dollar two day priority shipping fee. I hope I get my frames on that day.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out and providing feedback. We want to assure you that your frames are in transit and are expected to arrive within 2 business days, as per the two-day priority shipping you selected. We completely understand your frustration with the wait, and we can confirm that your order is on track to reach you soon. Thank you for your patience, and please don’t hesitate to reach out if you have any further questions.
Posted 2 months ago
The glasses were supposed to ship out 3-5 business days after I place the order, but they shipped out after 8 business days. I sent an e-mail after the 6th day of waiting because I needed the glasses by the end of the week and had even paid for 2nd day delivery. They were quick with replying and it seemed they at least did one day delivery once it was shipped. The glasses I received however were BENT. The nose connecter was bent and even the legs were too (they didn’t sit flat on a table). I carefully had to bend the nose rim and legs myself to get them straight. If it took 3 extra days to ship from the lab, I think it should’ve been up to par. And it couldn’t have been bent during the delivery process because the box it came in was fine and snug and the glasses were in a hard case.
Helpful Report
Posted 2 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 2 months ago
The price of the Ray Bans I bought was the only thing that would cause me to recommend your company. I had a couple questions as I ordered and got the answers the next day, after I looked up the answers and went ahead with the purchase. When I tried to pay with my Discover, I got a message saying “Cancel Discover”. OK, I paid with another car. Soon I received a message saying I paid with my Discover. Did I pay twice? I decided to make sure the next day. I was on wait for a couple hours and eventually decided to get a call back. It came after more than an hour while I ran into the bathroom—not your fault—. I got an email the next day saying I could expect the glasses within the week. Almost two weeks later—today—I got a message that my glasses were shipped. We’ll see.
Helpful Report
Posted 2 months ago
Hi there, Thank you for your review. We appreciate you taking the time to share your feedback. While we’re glad you found our pricing appealing, we’re truly sorry for the challenges you encountered during your purchase and the delays that followed. The confusion with your payment method and the extended shipping timeline were not the experience we want for our customers. We apologize for the frustration and inconvenience this caused. We’re happy to confirm your glasses have shipped and are on their way to you now. Your feedback helps us identify areas where we can improve, and we’re committed to addressing these issues to provide a better experience in the future. If you have any additional concerns or questions, please don’t hesitate to reach out.
Posted 2 months ago
I had to follow up twice to ask where my order was with no response from EZ and on the third with the threat of protesting the charge on my cc and after about 6 weeks I'm notified that they are being shipped. That's "Label Created Awaiting Shippment according to USPS. WHAT KIND OF SERVICE IS IT? You tell me!
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 months ago
I had to follow up twice directly to find out the status of the order. Respone time from EZContacts took several days.
Helpful Report
Posted 3 months ago
Hi there, Thank you for sharing your feedback. We’re sorry to hear about the delays in our response time and the inconvenience of having to follow up on your order status. This is not the experience we aim to provide, and we understand how frustrating it can be to wait for updates. We’re continuously working to improve our communication and response times to better serve our customers. Your input is invaluable in helping us identify areas where we can do better. If there’s anything else we can assist you with or if you have further questions about your order, please don’t hesitate to reach out. We’re here to help!
Posted 3 months ago
Placed an order for glasses weeks ago. Was told the order’s been delayed - no update was given. I’ve been left in limbo. Unfortunately, I get plenty of spam advertisements in my mailbox, but no updates on the status of my order.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
The wait was two weeks longer than expected, customer service is hard to get through to, the hold time was over an hour. I will not be using them again.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 3 months ago
Should not take over two weeks just for some frames. Very disappointed. I’ll be taking my business elsewhere. I had to get them somewhere anyways. I’ll just keep these for back up. No bueno!!
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We’re sorry to hear about your disappointment with the timeframe for receiving your frames. We strive to provide a seamless shopping experience and regret that we fell short in this instance. Some frames may take longer to ship due to availability or processing times, but we understand how frustrating delays can be. Your feedback is valuable, and we’ll use it to improve our processes moving forward. If there’s anything we can do to assist you further or address your concerns, please don’t hesitate to reach out at help@ezcontacts.com. Thank you for your feedback, and we hope to have the opportunity to better serve you in the future.
Posted 3 months ago
Price is competitive but communication is poor and prodict often does not ship quuckly. Emailed company several days ago for update but haven't received a response.
Helpful Report
Posted 3 months ago
I am very disappointed, will not order again. two full weeks now since I placed my order, no contacts, no shipping notice, nothing !
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
2 weeks. Still waiting for delivery... Maybe wait to ask for a review until the customer receives the order? Duh
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
EZContacts is rated 4.0 based on 22,027 reviews