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EZContacts Reviews

4.0 Rating 22,002 Reviews
B-
Happiness Grade
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

EZContacts have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

93.89%
Industry Average
But I wasn't hassled to buy a Year's worth of lenses to get them at the advertised price when I only wanted to get three - nah.
- Your
Price was better than Costco! Delivery fast
- Anonymous
When I went on EZ's site and saw the price of what I needed I was skeptical because it beat the competition by a long shot and I expected hidden add ons to the price when I went for check out but found that they are legit in selling them for the advertised price with no hidden fees.
- Your
A-

Delivery - Fast

82.99%
Industry Average
Price was better than Costco! Delivery fast
- Anonymous
Still awaiting delivery of product. Send out survey the day of shipment--doesn't make sense.
- Your
It my first shopping experience with EZContacts and it is so user friendly! i didn't even have to use much efforts to complete the transaction and speedy delivery too. Thanks! I will choose your company when looking for designer glasses! Sunglass Shopping Queen in Hawaii
- Your
E

Returns Process - Difficult

40.00%
Industry Average
Now I have to pay for returns, and wait for $500 to reverse on the card.
- Your
I can't even call them now until 10/27/24 and I am expecting more problems and they may say it is too late for any returns.
- Your
I ordered a pair of glasses over a month ago. No one answered the phone. No one returns emails. Still have not received my products.
- Your
F

Refunds - Difficult

25.81%
Industry Average
I paid extra for quick delivery but I still have not received my contacts. Please refund my credit card for the extra amount charged. If the contacts don't arrive by the end of the day I will be canceling the order and instruct my credit card company to reverse payment.
- Your
Order 4 boxes of contacts. Two of the boxes have had defective contacts that scratch my eye and since the box if opened and past 30 days of ordering, I am unable to return for refund. Won't order from here again.
- Your
I contacted ez contacts to get a very standard pair of Ray-Ban eyeglasses. It’s been weeks and they have not shipped. They can not provide the service that they are selling and refused me a refund when they haven’t even begun working on my glasses. They said I can return them if I’m unhappy yet I don’t have them. I really wanted this to work . I’ll never buy from them again
- Anonymous
89.06%
Industry Average
Good and fast service. Mainly, the convenience and easy to navigate.
- Your
Customer service was very helpful and knowledgeable. Fast shipping.
- Anonymous
Great deal and great service with quick shipping!
- Your