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EZContacts Reviews

4.0 Rating 20,503 Reviews
B-
Happiness Grade
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

EZContacts have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

95.38%
Industry Average
I was very pleased to receive my Persol sunglasses through EZContacts. The sunglasses arrived in brand new condition and securely packaged. I was able to save almost 50% off the retail purchase price! Quite the bargain! Extremely pleased!
- Anonymous
Simple, one price. No crazy processing fees. Easy order and pretty quick delivery. Will purchase from here again and not bother with those other online contact lens sellers.
- Anonymous
Best price anywhere. Took a few weeks to get product because of inventory shortage. Still, for the price, it was worth the wail.
- Your
A-

Delivery - Fast

80.65%
Industry Average
Simple, one price. No crazy processing fees. Easy order and pretty quick delivery. Will purchase from here again and not bother with those other online contact lens sellers.
- Anonymous
Easy to order but it said 3 to 5 day for delivery and still has not been shipped after 6 days.
- Your
Great prices and fast delivery. My fiancé loves her new Rayban sunglasses.
- Your
D
50.00%
Industry Average
Now I have to pay for returns, and wait for $500 to reverse on the card.
- Your
I can't even call them now until 10/27/24 and I am expecting more problems and they may say it is too late for any returns.
- Your
I ordered a pair of glasses over a month ago. No one answered the phone. No one returns emails. Still have not received my products.
- Your
F

Refunds - Difficult

20.75%
Industry Average
Took way longer than advertised. I payed for quick delivery (within 2 days) and received it 9 days later. No refund
- Your
I do not advise purchasing from EZ Contacts. I opted for expedited shipping with a promised delivery of 3-5 business days, but I am now on day 7 without receiving my contacts. When I contacted customer service to request a refund for the expedited shipping fee, they declined, stating that the order is still en route.
- Anonymous
I+placed+an+order+for+a+pair+of+Costa+sunglasses+on+October+14.++They+have+not+even+shipped+as+of+November+5.++Absolutely+requesting+a+refund.++Do+not+recommend+this+company.
- Your
87.81%
Industry Average
Great service and great pricing!
- Anonymous
Best deals in a variety of luxury brands eith best customer service
- Your
Best prices around! Had an issue with a box of my lenses & they were quick to replace them. Very helpful customer service.
- Your