Login
Start Free Trial Are you a business?? Click Here

EZContacts Reviews

4.0 Rating 20,503 Reviews
F
Happiness Grade
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

F

Refund - Difficult

20.75%
Industry Average
Took way longer than advertised. I payed for quick delivery (within 2 days) and received it 9 days later. No refund
posted 2 weeks ago - Your
I do not advise purchasing from EZ Contacts. I opted for expedited shipping with a promised delivery of 3-5 business days, but I am now on day 7 without receiving my contacts. When I contacted customer service to request a refund for the expedited shipping fee, they declined, stating that the order is still en route.
posted 2 weeks ago - Anonymous
I+placed+an+order+for+a+pair+of+Costa+sunglasses+on+October+14.++They+have+not+even+shipped+as+of+November+5.++Absolutely+requesting+a+refund.++Do+not+recommend+this+company.
posted 2 weeks ago - Your
I was very unhappy that I did not discover that the entire EZ Contacts operation would be totally shut down for 10 days and I would not receive my contacts until after I left for a trip overseas. This should have been disclosed BEFORE I ordered. There was a tiny banner at the top of their web page mentioning 'holiday hours" but it was not prominent and required to be clicked on. In addition it turns out that my contacts were not even in stock when they reopened. Out of stock items should be identified as such on the product description page. They did refund the $9 expedited shipping fee but that was little consolation as I never received my lenses before traveling although I ordered them more than 3 weeks ahead of time!
posted 2 weeks ago - Anonymous
I ordered on the 15th of Oct. I sent messages multiple times as to where and when would you ship. No one ever responded to me so I sent another note CANCELING the order. Now you shipped the order. I want a refund to my credit card asap. Since you make it so difficult to contact you this is all on you.
posted 3 weeks ago - Your
YOUR CUSTOMER SERVICE IS TERRIBLE! THE WEBSITE IS NOT MONITORED PROPERLY AND THERE IS NOT LIVE PERSON TO TALK TO. I WAS CHARGED WITHOUT CONFIRMING WITH ME THE ORDER WAS CORRECT AND AS A RESULT THE WRONG ORDER WAS FILLED. NOW I'M ASKING FOR A REFUND AND SOMEONE ON A CHAT (CYNTHIA W.) SAID I WAS GOING TO RECIEVE A REFUND AND CORRECT MY ORDER. THAT HAS NOT HAPPENED.
posted 3 weeks ago - Your
I needed these glasses long before your holiday. I no longer need them now. This is my second email to you. Please refund my payment as soon as possible. Thank you
posted 3 weeks ago - Your
Today is the 27th and when i called I was told if I want a refund for the faster delivery I won’t get my delivery for another 7 to 10 days.
posted 3 weeks ago - Your
DO NOT BUY from Ez Contacts. I ordered sunglasses and soon received and email saying they were out of stock and back ordered. This was not shown on the website when I purchased - it said the product was in stock and would ship in 3-5 business days. I have since tried to contact them to cancel the order but nobody replied to my emails. Stil no reply and no refund. Terrible customer service
posted 3 weeks ago - ""
I love EZ contacts! My contacts are right and on time every time. But I have ordered several pairs of glasses and they never arrive on time and they are never right. I have a drawer full of them that I can't even wear. There's never an offer for refund or anything. I've been a customer for many years and I really hope this issue is addressed!
posted 1 month ago - "\"\"" Hurley