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EZContacts Reviews

4.0 Rating 22,002 Reviews
F
Happiness Grade
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

F

Refund - Difficult

25.81%
Industry Average
I paid extra for quick delivery but I still have not received my contacts. Please refund my credit card for the extra amount charged. If the contacts don't arrive by the end of the day I will be canceling the order and instruct my credit card company to reverse payment.
posted 2 weeks ago - Your
Order 4 boxes of contacts. Two of the boxes have had defective contacts that scratch my eye and since the box if opened and past 30 days of ordering, I am unable to return for refund. Won't order from here again.
posted 3 weeks ago - Your
I contacted ez contacts to get a very standard pair of Ray-Ban eyeglasses. It’s been weeks and they have not shipped. They can not provide the service that they are selling and refused me a refund when they haven’t even begun working on my glasses. They said I can return them if I’m unhappy yet I don’t have them. I really wanted this to work . I’ll never buy from them again
posted 1 month ago - Anonymous
Send me refund this is a fake site
posted 1 month ago - ""
This company is not willing to work with you on a refund, they will just saying that they are checking with the courier.
posted 1 month ago - Anonymous
I received a notification on 02/19 that the refund process was initiated; however, as of today, the financial institution has not received the refund. Additionally, the second item was canceled due to a long delay on your part, and the refund has not been issued yet
posted 1 month ago - Your
Very unhappy- I finally bought a brand name pair of glasses which were $400 and they came 2 weeks late- to make it worse- the prescription wasn’t even close to mine - I tried to get a live person to discuss and got a automated system- then the free return label only insured $100 so if it got lost - so wd my refund of $400!!! So I paid $16 to return and still no refund
posted 1 month ago - Your
I paid double for overnight shipping and did not receive my order overnight when requesting a refund they refused even though it was their responsibility
posted 1 month ago - Your
They reject your RX, send the wrong lenses, charge your credit card and take 2 weeks to refund you. Very poor. Avoid.
posted 1 month ago - Your
I ordered three pairs of sunglasses 2 pairs where shippied only received 1 pair and then to find out the 3rd pair was on back ordered asked for a refund and haven’t received it. Also still waiting on what happened to the 2nd pair of sunglasses
posted 1 month ago - Your