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EZContacts Reviews

4.0 Rating 20,503 Reviews
D
Happiness Grade
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

D

Returns - Average

50.00%
Industry Average
Now I have to pay for returns, and wait for $500 to reverse on the card.
posted 2 weeks ago - Your
I can't even call them now until 10/27/24 and I am expecting more problems and they may say it is too late for any returns.
posted 4 weeks ago - Your
I ordered a pair of glasses over a month ago. No one answered the phone. No one returns emails. Still have not received my products.
posted 6 months ago - Your
Now I see that you charge shipping for returns.
posted 6 months ago - Your
Before I had a chance to do so, I rec’d another email saying EZ Contacts does not accept returns (how do you know if contacts are defective UNLESS YOU HAVE TRIED THEM ON????).
posted 1 year ago - Anonymous
NO FREE RETURNS, OR EXCHANGES.
posted 1 year ago - Anonymous
I AM COMPLETELY dissatisfied with how unprofessional this website handles returns and exchanges .
posted 1 year ago - Anonymous
Zero costumer service contact. I received half of my order only and still missing 2 more sunglasses. No way to contact store, no email returns and now I’m gonna have a nightmare dealing with credit card cancelation.
posted 1 year ago - Your
Charging for returns !! Never ordering here again !!
posted 2 years ago - Your
It started out great and then ended up bad. I had to return 2 pairs. I still have not been refunded for pair 1 that went back 2 weeks ago, so I am not hopeful for a quick 2nd return. I like that sizing can be seen on the site but if you don't keep your order the returns are not so speedy.
posted 2 years ago - Your