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EZContacts Reviews

4.0 Rating 22,002 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Anonymous
Anonymous  // 01/01/2019
When I ordered, website said my contacts were IN STOCK. Shortly after, the order status said AWAITING RESTOCK, so I contacted them to cancel the order. I never got a reply, except to say we'll get back to you in 1-2 business days. That was Monday. Tuesday, no contact, and order still says AWAITING RESTOCK, just like it has been since 3 hours after I ordered last Thursday. Wednesday, no contact, still says AWAITING RESTOCK. I SENT ANOTHER CANCELLATION EMAIL. Wednesday evening, I get a shipping confirmation. Now I have to go through their return process. AWFUL SERVICE.
Helpful Report
Posted 2 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 weeks ago
Online purchasing was easy. Large selection at great prices. I was notified of one product shipping, but was not notified that the other product was delayed. If I hadn't checked my order status, I would not have known. It would be beneficial to know when my product will be in stock. Also, the website should advertise low stock items. Otherwise, great experience. Looking forward to receiving both my products. Waiting on arrival, then decide if I will continue as a customer. Thanks!
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Posted 2 weeks ago
The website was not easy to follow.
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Posted 2 weeks ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 weeks ago
We found the right sunglasses and they were shipped very quick. We are very happy with the purchase.
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Posted 2 weeks ago
I was a bit skeptical at first because everyone was complaining about shipment and delivery but I noticed a trend on these reviews - they don’t understand what business days means lol. EZ contacts was very easy to work with, I was notified when my item was shipped and delivered with no delays. When they say 5-7 business days that’s exactly what that means BUSINESS DAYS. My sunglasses are beyond what I expected and were handled with care. I highly recommend ordering from EZcontacts. Beautiful glasses with an even more beautiful price!
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Posted 2 weeks ago
Easy and friendly website, fast respond and good service. I do recomend EZCONTACTS!!!
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Posted 2 weeks ago
Took 2 weeks to receive
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Posted 2 weeks ago
Thank you for your feedback. We apologize for the delay in your order. We understand the frustration it may have caused and appreciate you bringing this matter to our attention. Your order required customization in our lab. As stated on our website, lab customization takes approximately 5-7 business days, and it was indeed shipped within this time frame. We regret any inconvenience this delay has caused. Your feedback is valuable to us, and we will take it into account as we work to avoid similar issues in the future. Thank you for your understanding.
Posted 2 weeks ago
Very reasonable prices and very helpful
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Posted 2 weeks ago
Ordering was easy, shipping was fast and of course, PRICING was great!! Love my Maui Jim sunglasses!!
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Posted 2 weeks ago
The return policy it's horrible so expensive for the return it's insane !!
Helpful Report
Posted 2 weeks ago
Hi there, Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Posted 2 weeks ago
I haven't received my order yet it's been close to a month. I still waiting
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Posted 2 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 weeks ago
I purchased the same style sunglasses I already own, in a different color. My existing pair was direct from Ray-Ban, but this pair of State Street sunglasses came to me from here with prescription lenses. I knew the style would look great, so I have no issues whatsoever with the Ray-Ban frames. My issue is that the prescription lenses EZContacts put in are so small within the frame holes that they audibly jiggle and make noise when doing anything whatsoever with the sunglasses. Into the case-jiggle jiggle. Out of the case-jiggle jiggle. I can only suspect they’ve been cut too small, as my RayBan direct pair certainly do not do this. Nor does any pair of glasses or sunglasses I’ve ever owned. I suspect they’ve will perpetually be that pair that has lenses that fall out.
Helpful Report
Posted 2 weeks ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 2 weeks ago
Easy ordering process and great pricing. Must submit Rx or do online test. They will not contact your doctor to verify.
Helpful Report
Posted 2 weeks ago
Thank you for sharing your thoughts! We’re pleased that you found the ordering process simple and our pricing competitive. Just to clarify, we do reach out to your doctor for prescription verification when needed. If you have any questions or need assistance, please don’t hesitate to contact us. We’re here to help!
Posted 2 weeks ago
Omg customer service is awesome. My prescription was expired n they grant me a one time use for expire prescription.
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Posted 2 weeks ago
Easy to order good prices
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Posted 2 weeks ago
Fast delivery, great price
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Posted 2 weeks ago
My delivery has been delayed. I was really looking forward to receiving them today, but I see they're still in New Jersey awaiting pickup.
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Posted 2 weeks ago
Thank you for your review, and we apologize for the delay! We wanted to let you know that your order was shipped today, so it is still within the 5-7 business day shipping window. We understand the excitement to receive your items and appreciate your patience. Please rest assured, your order is on its way and will be with you soon. If you have any further questions, feel free to reach out!
Posted 2 weeks ago
It is shameful that you charge $9.95 for shipping for a single box of contacts. I will be trying a new online contact company from now on
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Posted 2 weeks ago
Thank you for your feedback. We’re sorry to hear you’re unhappy with the shipping charge. It’s possible that the item you purchased was already discounted, which may have made it ineligible for free shipping. We always aim to offer the best value to our customers, and we truly appreciate your input. If you have any further questions or need assistance with future orders, we’d be happy to help.
Posted 2 weeks ago
I am still waiting for my order. Up to this time I haven’t received it. If I did not sent an email to ask why my order is taking long to arrive I would have known that it’s in back order. Communicate with your customers effectively!!! Very poor service. I will not order here next time.
Helpful Report
Posted 2 weeks ago
Thank you for your review. We sincerely apologize for the inconvenience and frustration you’ve experienced about the lack of communication, and we’re truly sorry for not providing you with timely updates. Your order has now shipped and is currently in transit. We know how important it is to keep our customers informed, and we will work to improve in this area. If you have any further questions, please don’t hesitate to reach out.
Posted 2 weeks ago
Poor customer service
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Posted 2 weeks ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 weeks ago
EZContacts is rated 4.0 based on 22,002 reviews