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EZContacts Reviews

4.0 Rating 22,051 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

It has taken an extraordinarily long time--as compared to other contact suppliers--to ship my order. According to EZContacts, they have been about to ship for several days; according to USPS, they are still waiting to receive the shipment. I ordered several weeks ago; had I gone with a competitor I would have had contacts in hand by now. Theur latest email states it will be here tomorrow; DSL tracking shows it's at a delivery center a state away, and won't arrive for up to three more days. I won't use this vendor again. I hope at least my order is correct when it arrives.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 4 months ago
Hi it’s going on 4 weeks waiting on my Tiffany eyeglasses
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
You advertise to fast and accurate. But take almost 4 weeks to deliver 1 pair of regular glasses. Not good at all.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 2-3 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 4 months ago
Great website but the only thing that is very unfortunate is how long it takes to ship out stuff. That is the main downfall, i hope they can fix it especially for the holidays.
Helpful Report
Posted 4 months ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with the delay in your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 4 months ago
If you’re willing to wait a month 2 weeks go for it. They say the minimum shipping is a week or 2 that’s a lie but over all I like the glasses but I won’t ever order again, you would think I would get a discount for my next order since shipping was past due. But nothing
Helpful Report
Posted 4 months ago
Can't use promo code on sale items. I understand the policy, but it's not stated anywhere. Not on the item or the promo code.
Helpful Report
Posted 4 months ago
It took up to 4 weeks to receive my contacts, I was never emailed any updates on my contacts being delayed. I sent 3 emails for an update and finally, I received an update that my contacts were out of stock. I will not be ordering again from EZContacts.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
It took over a week for my glasses order to be processed and shipped.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out and providing feedback. We'd like to clarify our shipping and processing times for your recent order. We see that you selected prescription lenses that require additional processing in our lab. This additional step takes 5-7 business days, as noted on our website, and your order was indeed shipped out within that time frame. We apologize if this information wasn't communicated as clearly as possible. We're always working to improve our communication and transparency, and we appreciate you bringing this to our attention. For further assistance, please don't hesitate to reach out to us at any time. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
Still waiting on my order.
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Posted 4 months ago
My order is taking *way* too long to get to me. I ordered 2 weeks ago and they just not got shipped. Some kind of indication that it would have taken this long would have been appreciated. I doubt I will be using this company again.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
Customer service is a pain to deal with. Overall prices & products are decent, but because of the issues I've had with customer service on numerous occasions, I may find another company to purchase from.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 4 months ago
I purchased from your company because you had very competitive pricing. I live in Cleveland Ohio and your company is in New Jersey and I’m perplexed why it takes almost two weeks to have two boxes of contacts to travel over two states?! Please give me another reason to be a be back customer!
Helpful Report
Posted 4 months ago
It took to long to get the contacts
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
I normally use EZ contacts to deliver my contacts but pay for free shipping. This time around I paid extra to have my shipment arrive as soon as possible because I ran out of contacts a little sooner than anticipated and despite paying more, it will still take the same amount of time as if I had just left it at the usual unpaid rate. I’m a little disappointed as I have other shipments also being sent out via FedEx that don’t have rushed shipping that were placed much later than when I ordered the contacts and they are ironically arriving BEFORE my contacts do. :(
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 4 months ago
Order delayed. I need the glasses frames in a hurry. Got notified that the frames will be delayed. So far, there is no update on when i can get the frames. Same frame will be cheaper at black friday sale. Regrad to order them earlier. Slow and more expansive. Give review as 2 starts - 1) I ordered glasses earlier and order went though smoothly, 2) at least I got delay notification.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
I placed an order the third week of October 2024. It is now the beginning of December and I still do not have the glasses. Unless I reached out to the company, there was no communication/updates regarding the order. After 3 weeks, I tried to cancel the order. They claimed the glasses were in production... Needless to say, very disappointed. I have purchased from EZ contacts before. I will not buy from them again.
Helpful Report
Posted 4 months ago
I ordered 2 pairs of complete eye glasses on September 21. I received one pair in about 2 weeks. It's December the 2 now and my other pair has yet to ship
Helpful Report
Posted 4 months ago
Hi there, ​Thanks for reaching out to us and providing feedback. We are happy to report that your other frames are currently being customized at our lab. This includes measuring and fitting your lenses into the frame before they are thoroughly inspected and securely packaged for shipment. You can expect your glasses to be ready to ship shortly. As soon as it does, we will email you the tracking information so you will know when to expect your delivery. Please let me know if we can be of further assistance!
Posted 4 months ago
Took FOREVER to receive my shipment. When I emailed, twice, I received no return correspondence; When I called, two weeks after they took my money for the order, the person on the other line told me "Oh, The Item was backordered, and we had to wait until we received a new shipment of them to ship yours -- That shipment came in two days ago, so we can ship yours out later this week, and you will get it by next weekend (with no explanation as to why they never informed me of the backorder, when I inquired TWO TIMES by email, and no reason for them to wait almost a week longer than they actually received my items to ship my items to me... BTW, they FINALLY arrived the next Wednesday-- NOT that weekend)...
Helpful Report
Posted 4 months ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the delays and lack of communication regarding your order. We completely understand your frustration, especially after reaching out multiple times without receiving a response. Upon reviewing your case, it appears there was a backorder issue with your item, and unfortunately, we did not communicate this clearly when you initially inquired. We deeply regret the lack of timely updates on our part and the confusion around when your order would be shipped. The delay in processing your shipment was not ideal, and we understand how disappointing it must have been to wait longer than expected. We are currently reviewing our communication processes to ensure this doesn’t happen again, as we want all our customers to feel informed and supported every step of the way. We appreciate your patience and hope to serve you better in the future. If you have any further concerns, please don’t hesitate to contact us directly—we are here to assist you.
Posted 4 months ago
My glasses over a week ago and are delayed with no reason nor do they have an expected ship date
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Posted 4 months ago
I still have not received my product. Every customer service agent has a different update and guidelines. For the amount of $$ spent, I would think there would be consistency and accuracy with updates.
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Posted 5 months ago
EZContacts is rated 4.0 based on 22,051 reviews