Login
Start Free Trial Are you a business?? Click Here

EZContacts Reviews

4.0 Rating 22,103 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Extremely helpful, professional, knowledgeable and courteous customer service. We appreciated the time and assistance Kristy, & then Monica, gave to answer and resolve our questions and concerns. Thank you EZContacts!
Helpful Report
Posted 1 month ago
Easy system to follow for offering. Free shipping!
Helpful Report
Posted 1 month ago
Send me refund this is a fake site
Helpful Report
Posted 1 month ago
New website works better. Quicker for sure but lacks some detail such as a clear order confirmation and shipping detail.
Helpful Report
Posted 1 month ago
Absurdly long time to ship. Got other glasses elsewhere in 2 weeks, and this took 6 weeks
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
Fair prices. Quick shipping. Good selection.
Helpful Report
Posted 1 month ago
Every pair of glasses has broken I need glasses myself these are for my kid
Helpful Report
Posted 1 month ago
Not kept up with updates and glasses is taking over 2 weeks
Helpful Report
Posted 1 month ago
I ordered a pair of eyeglass frames several months ago and have heard nothing from EZ contacts. Terrible customer service
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
Appreciate the support I received.
Helpful Report
Posted 1 month ago
Im an old Customer since long time ago and aletas had an exelent service and attention, thank you I Will be with ezContacts for so long
Helpful Report
Posted 1 month ago
I Spent almost $40 for a 1-Day shipping only for it to be shipped a week later! I need my shipping fee back🤬
Helpful Report
Posted 1 month ago
Hi there, Thanks for reaching out to us and providing feedback. We're so sorry to hear that you have not received your glasses in the time frame you were expecting and understand how frustrating that must be. Upon checking your order, we see that you've selected frames with custom lenses. Please note that as stated on our website, frames with prescription or custom lenses generally take 5-7 business days to process in our lab before they are shipped. Paying extra for expedited shipping unfortunately does not speed up the processing time in our lab. We make this information readily available on our website, but we truly apologize if anything wasn’t clear to you. We'll be glad to assist you if you wish to downgrade your shipping and refund you the cost or make any changes to your order if you prefer to receive it sooner. Please email us at help@ezcontacts.com for further assistance. We appreciate your business and look forward to resolving this for you.
Posted 1 month ago
Scam. Took my money for 6 weeks and did not deliver an item that said was in stock. Total waste of time
Helpful Report
Posted 1 month ago
The price of contacts compared to other companies are amazing! Within one hour of ordering my contacts they were already on the way to me.
Helpful Report
Posted 1 month ago
I ordered my glasses on 1/15 and they just now shipped on 3/5. I recieved zero communication about the delay. When I reached out on 2/10 they told me it was backordered. There was no communication of this upon ordering. And when I complained, they told me there was nothing that they could do about it.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your feedback. We sincerely apologize for the delay and the lack of communication you experienced. We’d like to clarify that it typically takes us 5-7 days to receive the frames and another 5-7 days for the lab to customize them with your prescription and coatings. We understand how frustrating this delay was, and as a courtesy for the inconvenience, we’ve offered a reduced shipping rate of $8.95. Please know that we are always working to improve our communication and ensure a smoother experience for all of our customers. If you have any other questions or concerns, please don’t hesitate to reach out.
Posted 1 month ago
The best customer service experience I had ever received!
Helpful Report
Posted 1 month ago
Best Website for contacts
Helpful Report
Posted 1 month ago
never replied to my email
Helpful Report
Posted 1 month ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 month ago
Easy contact I love this company, but for some reason when I just purchased some glasses, I didn't get any information no up-to-date about my glasses. It took my glasses a while to get here and I was very disappointed with that. I feel as though I should get some type of accommodation for my glasses taking so long.
Helpful Report
Posted 1 month ago
For ordering glasses, I am disappointed in the processing time, marketing, and lack of availability/response of customer service.
Helpful Report
Posted 1 month ago
EZContacts is rated 4.0 based on 22,103 reviews