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EZContacts Reviews

4.0 Rating 22,052 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I still have not received my product. Every customer service agent has a different update and guidelines. For the amount of $$ spent, I would think there would be consistency and accuracy with updates.
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Posted 5 months ago
I like ez contacts. But i has a bad experience with them . I was trying to return my glasses on the day of my return deadline. But it doesn’t allow me to do that. I tried writing message to the costumers service almost 3 times but they didn’t give a damn. They just ignore my messages.
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Posted 5 months ago
It was disappointing that Ezcontacts does not honor their FREE SHIPPING policy on all orders in the US as advertised clearly on their website if you select a contact brand on Google shopping that’s more competitively priced. I didn’t get a discount I received a more competitive price and was charged $8.95 for shipping. This shipping fee is ridiculous for contacts that weigh very little.
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Posted 5 months ago
you should let the customer know when items are back ordered. I had to wait several weeks and could have went another route. 5 to 7 business days should be 5 to 7 business days.
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Posted 5 months ago
On Nov 11, I paid extra to receive my order in 3-5 days.i had to call them to find out they hadn't even been shipped Nov 18. Very disappointed!! I deserve my ,$8.95 fee I pd.
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Posted 5 months ago
I was disappointed that when sighning up to get a extra 10% off my order,it was not made clear it only applied to certain models.
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Posted 5 months ago
I have not received my order yet!
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Posted 5 months ago
Hi there, Thanks for reaching out to us and providing feedback. We're glad to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 months ago
I've ordered close to 5 or 6 pairs of glasses and sunglasses from this company and my wife and my sister also have purchased glasses from this company. This past order took almost three weeks. I received an email the first week stating would take 2 to three days for processing then shipped. Another week went by and and still no change in status. I called and spoke with an agent who informed me they were still processing and that they found a scratch during inspection and had to start over. Several more days went by and was finally informed that they shipped. I paid for rush delivery but still gives a 5 day dekivery ETA. Still haven't received my glasses. Probably will be my last time ordering from this company.
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Posted 5 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delays you experienced with your recent order, and we truly understand your frustration. This is not the level of service we strive to provide, especially as a loyal customer. Unfortunately, there was a delay in processing due to the scratch discovered during the quality inspection, and we regret that this caused an extended wait. We understand the importance of receiving your glasses promptly, especially when rush delivery was paid for. We are happy to inform you that your order has now shipped and is in transit. While the delivery time may still take a few days, we are doing everything we can to ensure it reaches you as soon as possible. We deeply value your business and hope that despite this experience, you’ll consider giving us another chance in the future. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Thank you for your understanding and continued support.
Posted 5 months ago
I find it a very frustrating that your company is asking for feedback when I have NOT received my order it has been over a 6 weeks...I have never waited this long for any product and without any communication. This is really bad customer service...😌 so sad.
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Posted 5 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 months ago
I paid for quick shipping 3-5 days. And I is now 12 days and it shows nothing has shipped yet and I have had no response from my email and chat. I will not be using again.
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Posted 5 months ago
When I made my purchase, I had a question and called the help desk. I waited for 20 mins and was still on hold. I used the option to hold my place in line and to have a representative call me back, but did not receive a call back (and still haven't received a call back).
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Posted 5 months ago
I have not received my order yet. It would be nice to receive an update why my order has been delayed.
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Posted 5 months ago
Terrible service,return defective contact lens.
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Posted 5 months ago
Ezcontacts could not put my prescription in my desired pair of glasses highly disappointed. It’s been done before by small business optometrist. I would expect much more from EZcontacts , I guess it’s not so EZ after all
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Posted 5 months ago
I do not advise purchasing from EZ Contacts. I opted for expedited shipping with a promised delivery of 3-5 business days, but I am now on day 7 without receiving my contacts. When I contacted customer service to request a refund for the expedited shipping fee, they declined, stating that the order is still en route.
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Posted 5 months ago
I’ve been ordering contacts from here for years never have had to wait so long for shipping to happen
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Posted 5 months ago
Was disappointed I couldn't even get a small credit for ripped and missing contacts after placing several $300 orders multiple times a year. Even $10 would have been something. Disappointed in your customer service.
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Posted 5 months ago
No update on status of my glasses and it’s been over a weeek. Would have gone to lenscrafter Costco or an another online vendor if I had any idea the response time would be so slow. Lesson learned
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Posted 5 months ago
I haven’t received glasses yet. It has been two weeks. Don’t know why is it taking so long.
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Posted 5 months ago
I have not received my order and I am not happy. The price is great however I do believe I should be reimbursed for the delay. No notification update or anything. The customer is to be desired.
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Posted 5 months ago
EZContacts is rated 4.0 based on 22,052 reviews