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EZContacts Reviews

4.0 Rating 22,024 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered contacts over a week ago with no updates for shipping. When I call the customer service number, it has an outdated message that says it’s closed for a holiday weekend.
Helpful Report
Posted 2 hours ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 hour ago
Completed and paid for an order. After a couple of weekdays, I noticed that my order was not being filled and shipped. I called the customer service # to ask why. There was a recording that it was closed for the holiday (Thursday before Easter). So I followed up with an email asking when the order would be filled. I received an auto response saying it would be closed for almost 2 weeks. That is something that should be big, bold, and bright on a company's website, not a little link at the top that just says holiday. So I sent a 2nd email canceling my order as that was the only way I could find. Then today I get an email stating my order has been shipped. What kind of backwards company is this? I got my order from 1-800 contacts the NEXT day after I ordered.
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Posted 3 hours ago
Advertised and paid for 3-5 day shipping and item just shipped over a week later. Very disappointing
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Posted 4 hours ago
Terrible service! Ordered over 3 weeks ago. No reponse on my order despite 3 attempts to contact them. Now they can't be bothered to answer their phone.
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Posted 5 hours ago
Business was closed for a week and did not open the customer service phone lines as stated on their voice message. I called the direct line and 1800 number twice after 9am EST. My order was shipped which I did not want and I sent an email asking that my order my canceled. It’s ridiculous to not have the option to cancel online when the company themselves does not take calls during their stated business hours (reopening 4/21 at 9am) I should not have to go through the hassle of returning an item that’s been shipped because the company didn’t turn off the away voice message to allow calls through to customer service
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Posted 6 hours ago
I would like to ask for a shipping fee refund from EZContacts given I paid extra for 3-day shipping but will only be receiving my contacts 8 days after placing my order. This is unacceptable and warrants a reimbursement for the shipping fee, if EZContacts could please process this ASAP.
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Posted 6 hours ago
Has taken 2 has been 2 weeks, order hasn’t shipped. Have contacted customer service multiple times and can never get through to anyone. Have sent messages and requested calls back and that never happens. Will never purchase from here again. I may cancel if I ever get a call back or may return my order if it ever ships.
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Posted 7 hours ago
Terrible customer service. Did not process the 10 % discount on order. Worst most disconnected organisation I.have dealt with in a while.
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Posted 7 hours ago
Please cancel my order,I requested the cancellation several times,you didn't comply with my request ,and you shipped it
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Posted 7 hours ago
I paid 9.95 for express shipping to be done in 5 days my order was not even processed until the 6th I want my money back for shipping
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Posted 8 hours ago
Terrible! Waiting one week to ship something they said was in stock. Tried to reach customer care. They ignore my chats and didnt return messages. Terrible experience now I'll be on vacation with no contacts. Thanks ezcontacts %#@!/÷&*
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Posted 8 hours ago
They asked me for a review 6 days after I have made the purchase. The crazy thing is, they still haven't showed that they have shipped yet. Maybe if you ship fairly quick and ask for a review after I recieved the order, it would be different. At this pace, who knows when they will ship and if I will even get the order. Just disappointing.
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Posted 9 hours ago
You sent me the wrong prescription smh
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Posted 6 days ago
So you want me to review a product I haven’t received yet. I thought you received a product first wear them for a while then review Am I missing something?
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Posted 6 days ago
You don’t want my opinion right now
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Posted 1 week ago
I called to make sure that has my prescription the person answered the office said yes 2 days later I still don’t see my order has not been shipped I called back and I was told that my order could not been shipped cause my prescription wasn’t available that it would take 7 to 10 business day. I was so furious cause I had the experience with my last order. They used to be good not anymore. So so so sad
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Posted 1 week ago
Not a good experience with company
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Posted 1 week ago
I will never ever order from them again. As someone who shops online 90% of the time. I’m fully aware of order processing time. I was in need of an urgent order because my usual vendor was out. EZContacts advertised receipt by a particular day, however they did not deliver (pun intended). When asked, they tried to lecture and almost scold me on the difference between processing time and delivery time. Again, I understand they are completely different. Do you!!?! Here’s a crazy thought: If you are going to advertise a delivery by date, that should include your processing time - but that’s just me. Will not be ordering again.
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Posted 1 week ago
Order took awhile and I reached out but was informed that it could take up 5-7 days, and it was stated on the website - cool my bad. So I waited and had them next day business for shipping. Got them 9 days later and they weren’t even the right glasses. Complete wrong style, color, and prescription. Reached out and they took awhile to get back to me and requested evidence of what was shipped. Sent them everything and it’s been 2 hours and haven’t heard back yet.
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Posted 1 week ago
Waiting to receive my, order. Placing order was excellent.
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Posted 1 week ago
EZContacts is rated 4.0 based on 22,024 reviews