EZ SMILE Reviews

Name: EZ SMILE
Rating: 4.40

4.4 Rating 886 Reviews

84 %

of reviewers recommend EZ SMILE

Company Reviews

Product Reviews

Metrics

4.4

Based on 886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Phone:

1300 936 400

Email:

info@ezsmile.com.au

Location:

19/14 Jubilee Avenue, Warriewood NSW
2102

EZ SMILE 5 star review on 2nd March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good”

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Posted 2 years ago

👍

Posted 2 years ago

“Very easy and simple”

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Posted 2 years ago

Thanks Emma

Posted 2 years ago

“Whilst the concept of aligners are great, unfortunately EZ smile was not suitable for me. I had already used Invisalign 10 years back as I had crooked teeth. After my completion, they went slightly back. So I decided 10 years later to try EZ smile to finish off what I had started previously. So not a major correction I was asking for. EZ smile is affordable compared to Invisalign and it is the same concept. The problem I had with EZ smile is that whilst my teeth looked straight from an underneath view, they were not straight from a frontal view after completion of the program. I then got a few alterations after which at one point my teeth actually moved with a gap, which required another set of alterations to fix it up. By the end of it, I did not get the result of what I had requested from the beginning of the whole program, which meant that both EZ smile and myself agreed that there was nothing further that could be done. The before and after shots from the front view were the same. Only underneath you could see the difference. They were always accommodating and very supportive and the product itself is of quality, I feel that perhaps that as I was not able to speak to an orthodontist directly, the messages I was sending for what I specifically wanted, was getting lost in translation.”

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Posted 2 years ago

Thanks Gisella we believe we delivered the end result that your plan showed. We refined it many times for you but unfortunately, you wanted more than the simulated result could offer. In hindsight yes you probably should have paid the premium price for an orthodontist to treat you face to face in order to get you the minute improvements that you were wanting. Appreciate your feedback as we always learn from customers' feedback to try and improve our service and delivery of treatment plans. Thanks

Posted 2 years ago

“Very good”

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Posted 2 years ago

Thanks Hanna

Posted 2 years ago

“Ok”

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Posted 2 years ago

We will try to improve your star rating of us Tasman.

Posted 2 years ago

“Easy to use”

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Posted 2 years ago

Thanks for your review Kara. Much appreciated.

Posted 2 years ago

“simple so far to look through and order. The only thing that wasnt clear was if it does both top and bottom sets of teeth (partner was mentioning it)”

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Posted 2 years ago

Thanks Josh, yes it certainly includes both upper and lower teeth for this price.

Posted 2 years ago

“Great”

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Posted 2 years ago

Thanks for your order Ingrid. Aligners will be with you very soon.

Posted 2 years ago

“So far happy. Look forward to seeing if this works out”

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Posted 2 years ago

Thanks Kayla

Posted 2 years ago

“Too early to know Thank you”

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Posted 2 years ago

No problem Tee, we look forward to improving the star rating as we work with you. Thanks

Posted 2 years ago

“None for the time being”

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Posted 2 years ago

“Should provide 2 free retainer”

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Posted 2 years ago

Thanks Lucas, we prefer to keep the price of our overall treatment down. Retainers are not overly expensive and are only needed once a year or so. When compared to other comparable companies in the market that charge $600 to 700 dollars more than us, We think we are a well-priced proposition.

Posted 2 years ago

“Write a review for what? The sign up process? Not fantastic, I'm not sure if it's because I'm Android but I couldn't do it on my phone which is anoying because I have the newest Samsung. Also I asked to purchase these days ago and I was never told my link was ready even though they said it had been ready since the 15th and I had to follow it up. I guess the process would be fine if you had alot of time I'm just very eager to get the process underway because I got overseas in exactly a years time and I wanted the process to be complete before I leave”

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Posted 2 years ago

Hi Paige as a result of your feedback we have significantly improved the sign-up process for the use on Android. Thanks for your Clear aligner order. We will do our best to improve the overall star rating that you give for us. Thanks

Posted 2 years ago

“.”

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Posted 2 years ago

Thanks Stefanie

Posted 2 years ago

“easy”

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Posted 2 years ago

Thanks Ashlee

Posted 2 years ago

“Great so far”

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Posted 2 years ago

Thanks

Posted 2 years ago

“A super smooth”

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Posted 2 years ago

Glad to make the process seamless for your Emily. Thanks for the review.

Posted 2 years ago

“Very good and easy”

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Posted 2 years ago

Thanks Patrick

Posted 2 years ago

“Quick service”

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Posted 2 years ago

Thanks for your review and order Riley.

Posted 2 years ago

“Very good”

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Posted 2 years ago

Thanks Zena we are busy making your aligners for you and will have them to you very soon.

Posted 2 years ago

EZ SMILE is rated 4.4 based on 886 reviews