EZ SMILE Reviews

Name: EZ SMILE
Rating: 4.40

4.4 Rating 886 Reviews

84 %

of reviewers recommend EZ SMILE

Company Reviews

Product Reviews

Metrics

4.4

Based on 886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Phone:

1300 936 400

Email:

info@ezsmile.com.au

Location:

19/14 Jubilee Avenue, Warriewood NSW
2102

EZ SMILE 5 star review on 2nd March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the retainers dont last and the price increase above what a replacement of the last set would have cost had I lost or damaged them ($99) seems ridiculous - be prepared to spend another $1000 a year to maintain. And then the time it takes to get the retainers - if you dont had a spare pair and they get damaged your teeth wont maintain shape in time for the next lot. Minimum 21 day wait - but at the moment they say longer - but not how much longer. The retainers stretch so when you get a new set it's a few days of very tight retainers to get your teeth back to perfect. Each time feels like a gamble.”

Helpful Report

Posted 2 years ago

Hi Caitlin, sorry to hear. Please be aware that retention and buying retainers is something that is required for ANY teeth straightening you do, not just EZ SMILE. Even if you spent $6k on Invisalign to get the same result you would then need to spend $300+ per set, and these also wear out. It is very unfair to suggest you need another $1000 per year. In regards to our timing to manufacture and get new retainers to you, we are proud to be one of the fastest in the industry at usually less than 21 days to get them to you. At present COVID is wreaking havoc on freight, this is out of our control. We apologize for this. Thanks EZ SMILE

Posted 2 years ago

“The form is hard to sign on my iPhone”

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Posted 2 years ago

Anya thanks for your order, we will get you Aligners to you as soon as we can. We are aware the form is more difficult to complete on a small phone screen and we are working on a solution. We are sorry this one element of the process has lead to a 1 star review for EZ SMILE. We will do our best to change your mind and improve this rating.

Posted 2 years ago

“Easy simple process so far. No lock in contracts”

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Posted 2 years ago

Thanks Jasmine

Posted 2 years ago

“great start to the process. will wait to see how we go once the kit arrives”

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Posted 2 years ago

Thanks Janice, kit is in transit and will be with you soon.

Posted 2 years ago

“Great although the disclaimer consent form was very difficult to fill out on my phone.”

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Posted 2 years ago

Thanks for your order Laura, yes the form is more difficult to complete on a small phone screen. We are working to improve this process.

Posted 2 years ago

“Fantastic savings and quick delivery. I'm so happy with my results.”

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Posted 2 years ago

Thanks so much Sandy. We are stoked you are happy with the results.

Posted 2 years ago

“Good service so far, ease of use”

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Posted 2 years ago

Thanks Hannah

Posted 2 years ago

“Nice and easy”

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Posted 2 years ago

Thanks Stepanie, we will get your aligners to you asap.

Posted 2 years ago

“Ok so far”

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Posted 2 years ago

Thanks Alice

Posted 2 years ago

“Easy to understand and order”

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Posted 2 years ago

👍

Posted 2 years ago

“After lots of research EZSmile became the winner by far! This is the first step to my new smile :D”

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Posted 2 years ago

Oh thanks Rachel. Much appreciated.

Posted 2 years ago

“Cant wait for the results”

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Posted 2 years ago

👍

Posted 2 years ago

“Na”

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Posted 2 years ago

Thanks for your order Abbie.

Posted 2 years ago

“So far so good!”

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Posted 2 years ago

Thanks Sophie, your aligners are in production and we will get them to you asap. Thanks again.

Posted 2 years ago

“So far so good :)”

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Posted 2 years ago

Thanks Mishka we will get your aligners to you as soon as we can. Thanks for your order.

Posted 2 years ago

“Very exciting for my teeth straightening journey. Your site is very informative”

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Posted 2 years ago

Thanks Brianna.

Posted 2 years ago

“Good and clear instructions”

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Posted 2 years ago

Thanks Louise

Posted 2 years ago

“Very pleased with my teeth after using EZ smile ????”

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Posted 2 years ago

Fantastic Leticia that is what we love to hear. Thanks for your kind review.

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thanks Nathan.

Posted 2 years ago

“The form to fill out was difficult for a user - the tick boxes in particular. There needs to be a n/a box for certain items and a comment section too. So far up until here the company and support has been flawless and this complicated last step leaves a frustrating taste in the mouth.”

Helpful Report

Posted 2 years ago

Sorry Lauren but forms with this level of detail are difficult to get done on a small phone. We are always trying to improve this so will again see what other form options we have that are more mobile friendly. Thanks for your order and we will get you your aligners asap.

Posted 2 years ago

EZ SMILE is rated 4.4 based on 886 reviews