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EZContacts Reviews

4.0 Rating 22,609 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Y’all. I LOVE these glasses. If you are on the fence about clubmasters, just DO IT. I opted for the size 49mm. I was worried they would be too small or snug, but they are not! If you are a man with a narrow head, you might be able to get away with them, but if not, I suggest the 51mm size. I couldn’t choose between the gold or the silver transparent, so I actually ended up purchasing both. The gold really does look classy in person! Thank you EZ contacts! Shipping and production time was SO fast!
EZContacts 5 star review on 18th March 2021
Helpful Report
Posted 4 years ago
From ordering to receiving getting my new glasses, took less than a week. I am pleased with the quality of frame I chose and the lenses that they manufactured for me. Everything was packaged well and even included some free Emory cloths and other glasses oriented accessories. Will gladly shop here again when the time is right.
Helpful Report
Posted 3 minutes ago
EVERYONE HELPED GET MY SUN GLASSES TO ME!! EVERYONE WAS SO HELPFUL, I'LL BE A CUSTOMER FOR YEARS TO COME!!
Helpful Report
Posted 5 hours ago
Very poor customer service and an extremely long wait time for shipping. Never receiving an update until after i asked for a cancellation and refund multiple times. Beware!!!!
Helpful Report
Posted 2 days ago
i still have not recieved my sunglasses, it has taken a long time to get shipped
Helpful Report
Posted 2 days ago
I placed my order for contact lenses on June 30th. I paid an extra fee for 2-Day shipping. As of this morning, July 2nd I still had not seen that it left the warehouse so I reached out on the chat for customer service. After several hours I see that it has now left the warehouse but I will not get it until July 7th. I understand there is a holiday and a weekend but I don't understand why this package was not sent out sooner. Now I will be without contacts and I am not a very happy customer. I feel the extra fee that I paid to have it shipped sooner should be refunded to me. Not sure I will be a repeat customer after this experience.
Helpful Report
Posted 2 days ago
Thank you for reaching out. We understand your frustration and truly regret the inconvenience this caused. Please note that as stated on our website, paying for expedited shipping speeds up the delivery time after your order leaves our warehouse, but it does not shorten the order processing time. Orders, including contact lenses, typically require 1 to 2 business days to process before shipping, depending on product availability and prescription verification. That said, we do see your order has shipped, and while carriers may experience slight delays due to the holiday and weekend, it is on its way. If you'd like us to review your shipping charge, please feel free to email us at help@ezcontacts.com and our team will be happy to look into it. We appreciate your feedback and hope to provide a better experience in the future.
Posted 2 days ago
I’ve been buying my prescription glasses from EZContacts for years, and they never disappoint! The selection is fantastic, with stylish frames at unbeatable prices. The website is user-friendly, making it easy to reorder or use a prescription which I used for my previous order. My orders always arrive quickly. I’ve returned an item two or three times in the past because it didn’t fit right and their customer service is responsive and helpful, ensuring a smooth experience. I highly recommend EZContacts for affordable, high-quality eyewear!
Helpful Report
Posted 3 days ago
Easy transaction, speedy delivery,great prices!
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Posted 3 days ago
I declined their second offer but they are sending it anyway and I was told they could do nothing about it. Feels like I have been scammed.
Helpful Report
Posted 4 days ago
We’re sorry to hear your concerns, but after reviewing your order, we’re unable to find any record of a cancellation request or declined offer. The order was placed and processed as expected, and it has since shipped. If you believe there’s been a misunderstanding or if you have additional details, we’d be happy to take a closer look. Please reach out to our customer service team with any relevant information so we can assist you further.
Posted 2 days ago
Great prices and fast shipping!!!
Helpful Report
Posted 4 days ago
Paid for one day shipping and three business days later they still haven’t shipped my order. I’d like a refund on the extra shipping charges.
Helpful Report
Posted 5 days ago
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 4 days ago
Delivery took too long. I ordered my sunglasses on June 16th and still haven’t received it. Supposed to had been delivered in 3-5 days. Had I know this I would have bought elsewhere.
Helpful Report
Posted 5 days ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 days ago
Exactly as description and love that they include eyeglass kits
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Posted 1 week ago
Amazing sunglasses and great company
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Posted 1 week ago
Quick, clear explanation of product and easy to order.
Helpful Report
Posted 1 week ago
So far I’m very disappointed, ordered some glasses and paid the next day delivery. It’s been almost a week with nothing happening until today it finally says it’s ready for delivery. No carrier yet, no tracking details. No way to call or contact anyone. Send two messages with 0 responses. So far this has been a pretty bad experience.
Helpful Report
Posted 1 week ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 5 days ago
The person taking my order was in such a hurry, I didn't even get to tell her I wanted more boxes, and she just hung up on me.
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Posted 1 week ago
The frames I ordered were great, when they finally arrived. The availability estimates were not accurate. 3 to 5 business days is not the same as 3 weeks.
Helpful Report
Posted 1 week ago
Terrible communication. Lied and said they emailed me me telling me that the order was out of stock and it would take 4-6 weeks but I never received an email. They don’t stock anything everything is drop shipped. Do yourself a favor and buy from another company. They give you the run around for about a month.
Helpful Report
Posted 1 week ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that this item has a 4-6 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 5 days ago
It was easy to order contacts and they are very affordable
Helpful Report
Posted 1 week ago
Glasses came defective, they are so wide (left side leg) that they dont fit my face and slide, the box also came broken, im going on vacation so its frustrating returning them since they are out of stock at the stores, be careful and inspect your sunglasses when purchasing in this website
Helpful Report
Posted 1 week ago
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 1 week ago
EZContacts is rated 4.0 based on 22,609 reviews