EzSpace Reviews

Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.17

4.2 Rating 272 Reviews

76 %

of reviewers recommend EzSpace

4.2

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About EzSpace:

EzSpace designs and curates an extensive collection of designer homewares that continuously evolve to meet every dimension of space-saving.

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Anonymous

Anonymous // 01/01/2019

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“Product is excellent, and delivery was Ok. Excellent customer service.”

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Thank you for taking the time to share your review, Kristen. We are glad to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“I was delighted with my purchases. very well satisfied with the quality of products”

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Thank you for taking the time to share your review, Amber. We are glad to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Value for money. Range was good, quality was good.”

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Thank you for taking the time to share your review. We are glad to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“EzSpare itself is easy to deal with. Delivery on time. No issues.”

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“The assembling instruction is not enough to understand it straight away. Then some of instruction isn't correct. For more exact images and correct instruction, you had better put them on the manual in the box.”

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Hi David, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Extremely happy with the purchase. Quality materials have been used. Maxi is quite heavy once installed, which is safe for my kids when they move up and down the bed.”

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Thank you for taking the time to share your review, Jenny. We are glad to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Hi there, it is difficult to communicate with you since you don't have a phone number. I wanted to buy a wall bed but decided to go somewhere else as I did not get the answers from you. Being able to speak with someone provides more reassurance and is quicker.”

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Hi Ivonne, Thank you for taking the time to share your review. We appreciate your feedback, and we would like to take every feedback very seriously and will work hard on it to improve. Warm Regards, EzSpace

“The Loft bed itself is amazing. Good strong quality timber and finish, very solid. Large than single mattress size is ideal for a tween and smaller room sizes. My only issue was the extreme difficulty in building the bed. It comes as a flat pack in several boxes, but no items are numbered/lettered, including the 100+ screws thaty all came thrown into just the one bag. Seperating them was a nightmare, especially since some are actually very similar in shape and size, only to realise down the track that it is the incorrect screw and having to redo parts. Trying to figure out which part to screw in was terrible too. Not a 1 x person job either as very heavy.”

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Hi Katherine, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take every feedback very seriously and will work hard on it to improve. Warm Regards, EzSpace

“Very happy with the design, overall finished appearance and functionality. Was not impressed with the quality of the instructions (for the mirror arrangement the picture depictions are not exactly correct) and required modifications to the connection parts required to fit it together. I needed to alter bolt and stud lengths on several occasions during fit-up. Recommend sorting out bolt/stud lengths and adding number stickers panels- that would make it considerably easier.”

Helpful Report

Hi Melissa, We appreciate your feedback and we would like to take the opportunity to review the issues surrounding the bolts/ stud. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Had alot of issues with the delivery company (I know it's not ezspace, but this was not an easy part to deal with). One box had no labelled parts and the instructions for the drawers didn't match the materials supplied, but I know my way around furniture kits so was able to assemble with only a few issues. The overall bed is amazing, however I cannot put the desk under the bed as it's 0.8mm too wide 🙄 😫 we bought it because it was supposed to slide in, but other than that, amazing bed!”

Helpful Report

Hi Sharna, Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We would love to look into the issues surrounding your recent purchases and have sent you a private message so we can assist you further. Warm Regards, EzSpace

“The quality was exceptional as was the service from ordering online (unseen product) to the actual delivery. Item was more than I could of expected it is a very good quality piece of furniture”

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Thank you for your 5-star review, Vada. It means a great deal to us that we have earned your trust and your confidence. We are pleased to know that we have made another customer's shopping experience great.

“a solution to many of our problems. wonderful beds and great service despite the delay”

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Thank you for taking the time to share your review, Annie. We are glad to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“incredibly helpful staff, amazing customer service from start to finish. 1-month delay but the team kept us informed all the way through so no dramas. Our daughter has enjoyed the beds so much. Thankyou!”

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Thank you for taking the time to share your review, Walter. We are glad to hear about your recent purchase with us, and the quality met your expectations. We are pleased to know that we have made another customer's shopping experience great.

“Happy with product and service”

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“Excellent company to deal with. Great during and after-sales service. Well priced goods.”

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Thank you for taking the time to share your review, Wayne. We are glad to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Exceptional service from purchase to delivery and installation.”

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Thank you for taking the time to share your review, Alison. We are glad to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Customer care by Jasmine was exceptional Any issues were dealt with immediately We would definitely recommend ESpace”

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Thank you for your 5-star review, Sharon. It means a great deal to us that we have earned your trust and your confidence. We are glad to know that we have made another customer's shopping experience great.

“Affordable and modern, very pleased with my purchase.”

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Thank you for taking the time to share your review, Taylor. We are glad to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Jenny helped us out and responded to our email quickly. Compassionate, thoughtful and solutions-focused.”

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Thank you for your 5-star review, Holly. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us.

“Very happy with my shopping experience. Value for money purchase.”

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EzSpace is rated 4.2 based on 272 reviews