Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.17

“The online customer service team responded quickly, and the product quality is outstanding. However, it would have been better if the delivery had arrived on time for my son's birthday. There were minor damages on many panels, but once we installed the bed, they became invisible, so we didn't pursue replacements.”

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Thank you for taking the time to share your review, Adam. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Very helpful and speedy with correspondence. I reached out once to check on shipping.”

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Thank you so much for your glowing review, Kaylee! We're thrilled to hear that our speedy and helpful correspondence met your expectations. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're always here to help!

“Shipping is on time. The bed feels very secure. I couldn't be happier with this purchase. There were a few panels damaged during transit but I've received the replacement panels from them within 2 weeks.”

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“I bought the mo loft for my children's shared bedroom, and it has been a fantastic addition. The design is sleek and modern, fitting perfectly with our decor. The kids love having their own spaces, and the loftbed has freed up a lot of floor space for playtime. Assembly was straightforward, and the bed feels incredibly sturdy. I highly recommend this bed for anyone looking to maximize space in a small room.”

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“My wallbed fits well in the room. There were some issues with the number of the panels and I have waited for quite some time for the replacement package but the quality of the bed and its finishing can offset the wait.”

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Thank you for taking the time to share your review, Gaby. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Very happy with the quality of the bed.”

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Thank you for taking the time to share your review, Max. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Bed is very solid with good design. Be careful that the bed is hard to move after you've installed about 60% of the panels. So make sure you moved it to where you want it to be.”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Customer service is professional but very slow when it comes to my installation questions.”

Helpful Report

Hi Sandra, Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We would love to look into the issues surrounding your recent purchases and have sent you a private message so we can assist you further. Warm regards, Ezspace

“Got the product delivered but key components are missing to allow assembly. There is no number to contact am I am left in a room full of bits with no means of assembly.”

Helpful Report

Hi Sean, We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding the missing parts. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Fantastic loft bed. Fair deal. Lots of accessories come with this bed.”

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Thank you for taking the time to share your review, Will. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Customer service is helpful. Product took long time to install but looks great and kids love them.”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“EzSpace is The number 1 store that I want to buy furnitures for my small house”

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Thank you for taking the time to share your review, Sophie. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“We had the worst service from the delivery guy who was incredibly rude and abrupt. My daughter loves the bed which is a relief, however, it was a nightmare to put to together and i got a professional to do it as i did not even attempt to do it. even after getting some with heaps of experience putting together flat packs, it is very shaky and i don't think i can keep the bed for as long as i had initially thought, i am 65kg and i dont feel safe climbing the bed at all. I had read reviews of grown boys going on it but i would not sleep on it. Changing linen is an absolutely horrendous:(”

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Hi Fadzai, Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us and delivery experienced. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Overall satisfactory. Unpacking and installing the beds were not easy at all.”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Product quality is amazing, although customer service is slow when enquiring about product installation.”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Product as advertised”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Delayed delivery, but overall, good quality product. Happy with our purchase”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Delivery was slow, communication terrible. Their returns policy does not meet Australian Consumer Law standards, they are a terrible company. Avoid!”

Helpful Report

Hi Luke, We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Great purchase, would recommend!”

Helpful Report

Thank you for taking the time to share your review, Kiki. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

EzSpace Reviews