Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.14

“My kid love the loft bed! Thank you for your helping us building it”

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Good experience in general, delivery is a bit slow but acceptable”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Very responsive customer service. product is solid and well made, will purchase again”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Despite many emails back and forth I have still not recieved my item. Provided tracking details but courier has no record of collection. Initially was having return emails, now have not hear for 2 weeks.”

Helpful Report

Hi, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Surprisingly solid flat pack! The vertical wall bed is easy to put together, but does need more than one set of hands. It's solid and nicely made, only had one screw hole that didn't line up, which if you've spent time with any flat pack furniture is a miracle. It's a comfortable bed that tucks away easily without any heavy lifting - very happy!”

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Thank you for taking the time to share your review, Sarah. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“I’m yet to receive 1/2 my order, customer service takes way to long to return communication”

Helpful Report

Hi Andrew, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“I paid an extra $50 for the "in-stock" price to get faster deliver. A month later, I'm still waiting for the goods to arrive. I've asked numerous times to be refunded the extra $50 dollars as it seems the item definitely wasn't in stock when I ordered it. I've discovered today that while the refund has been approved, EZ Space has cancelled the original order and placed a new pre-order which will apparently take 8 weeks. My previous experience with EZ Space was a good one, but this one's been awful, and it seems it will be months before it's over.”

Helpful Report

Hi, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Good company to work with although bed arrived just over a month after ordering Ezspace kept me updated with estimated delivery.”

Helpful Report

Thank you for taking the time to share your review, Natalee. We are delighted to hear about your recent purchase with us. We are glad to know that we have made another customer's shopping experience great.

“Very unhappy. Weeks of waiting for product to arrive, zero activity on the tracking number, email enquiry was replied to by a bot with zero followup despite further email enquiries. Now they send me a review request and say the product has been delivered. Can't recommend you, EzSpace. Where is my matteress.”

Helpful Report

Hi Steve, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Terrible experience. Took 2months for order to arrive. When it arrived, 1 piece was broken and 1 piece was missing. Have spent the last 4 weeks trying to organise replacement parts, support keeps saying it’s ordered and ready to leave warehouse and will check with courier company. Courier company have no record of order. Same response from support each time, we will investigate and get back to you. They never do.”

Helpful Report

Hi Brendan, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“We had a great experience dealing with customer services and love our wall bed.”

Helpful Report

Thank you for taking the time to share your review, Nina. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Hello, This bed was delivered last week. I carefully stored the boxes in my halway. As we opened the boxes for assembly we discovered some damage. The white pannel on the front - most staines wipped off, but it has a dent on the top & a bit of laminate missing with some faint scratches on some pieces. I have emailed Anju EzSpace Support, Order number#3189, & still waiting on an agreed refund amount. I look forward to a reply.”

Helpful Report

Hi Jonathan, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Good quality bed set. Our kids really enjoy it.”

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Thank you for taking the time to share your review, Leo. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“It’s a sturdy, and easy to use. The design fits my room perfectly.”

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Thank you for taking the time to share your review, Amelia. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great quality and exactly what I wanted! There was a small issue on arrival, but customer service resolved it quickly. Happy with my bed and support!”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Order has taken 3 months longer than first stated to arrive. When it did arrive it had some damages to the frame. The installation instructions were so poor almost useless in fact. I would say it is virtually impossible to install for a non tradesman.”

Helpful Report

Hi Peter, Thank you for sharing your experience with us. We are truly sorry to hear about the delays, damages, and challenges with the installation process. We take every feedback very seriously and will work hard on it to improve. If you have any difficulties while installing and other issues, please reach out to us at admin@ezspace.com.au. We'd happy to assist you further. Thank you again for your patience and for helping us grow through your feedback. Warm regards, EzSpace Support team

“I placed my order in July, it's now end of October and still have not received anything. EZSpace will not give me a refund as they claim they have dispatched the products, however the courier company claim they have not received all the items consigned them to deliver and due to your failure to respond to them, they have returned what packages they received. No-one can tell me where my products are and I'm being told if I wish to cancel, I will lose money. This is possibly the worst buying experience I have ever had.”

Helpful Report

Hi Debra, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've experienced, and we are committed to resolving this issue. Our team will be taking action to investigate the situation with the courier and ensure your order is promptly addressed. Thank you for your patience, and please rest assured we’ll keep you updated on our progress via email. Warm regards, EzSpace

“HI, I have recieved part of my order but have still not received the mattress. I have not had a chance to build the bed yet so can not leave a comment on quality etc.”

Helpful Report

Hi Amy, Thank you for your feedback. We’re sorry to hear about the issue and want you to know that we take every feedback very seriously as we work to improve our service. We’ve located your order details and will investigate this further with the courier. We’ll keep you updated on the delivery status via email. Warm regards, EzSpace

“The wall bed is great, and the customer service was helpful. But delivery man dropped it off in front of the carport without notifying us or ringing the bell, even though we were home. This was quite inconvenient.”

Helpful Report

Thank you for the feedback! We’re glad you’re enjoying the wall bed and found our service helpful. We apologise for the delivery inconvenience and want you to know that we take every feedback very seriously as we work to improve our service. Thanks again for letting us know!

“4months for my order to be only partially delivered, escalations are not actioned & communication are all lies.”

Helpful Report

Hi Kate, We sincerely apologise for the delays and the frustration this has caused you. This is certainly not the experience we want for our customers. We understand your disappointment and are actively working to resolve this. I’ve escalated your case and will make sure you receive a prompt and accurate update. We are committed to resolving this for you as quickly as possible. We truly appreciate your patience and would like to make things right for you. Warm regards, EzSpace Support

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

EzSpace Reviews