Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.16

“Do not buy anything from EzSpace. Product terrible, a pull out wardrobe which has wheels but too heavy to pull, terrible design, the picture on the website has been photo shot and the wheel have been removed. Tried contacting them a number of times but they continue to ignore me. Stay well clear.”

Helpful Report

“Not all my delivery arrived on time, resulting in the onus on the customer to chase up and do the leg work to prove it hasn’t arrived resulting in my child sleeping on a mattress in the front room for nearly a month. Customer service is poor with reluctance to provide a phone number to speak to anyone. One piece of the bed is also delicate in that the veneer has peeled off a little in transit.”

Helpful Report

“Cusstomer service is awesome! Delivery from Allied took some time but understandable given it is holiday seasons.”

Helpful Report

Thank you for taking the time to share your review, Olivia. We are delighted to hear about your recent purchase with us. We are glad to know that we have made another customer's shopping experience great.

“We needed a comfortable bed for guests but didn’t want to sacrifice space in our home office. This wallbed ticks all the boxes – stylish, sturdy, and incredibly easy to fold up and down. The build quality is excellent, and the smooth mechanism makes it effortless to use. Delivery was smooth, and the customer service team was super helpful. If you’re looking for a space-saving, high-quality wallbed, I highly recommend the Nobu Wallbed – it's worth every dollar! 💯”

Helpful Report

Thank you for taking the time to share your review, Adrian. We are delighted to hear about your recent purchase with us. We are glad to know that we have made another customer's shopping experience great.

“We had doubts but everything turned out to be great”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us. We are glad to know that we have made another customer's shopping experience great.

“Good products, jess has been very helpful tracking our shipment”

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Thank you for taking the time to share your review, Shawn. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Worth the wait. We are in WA so the shipment took 12 days to arrive. Took us a night to build it but it is sturdy and heavy.”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Ordered MO loft 24/11/24, delivered with one box missing. “Talking to team to resolve”- still no resolution, unable to assemble bed. Misty boxes arrived with damage, very disappointed.”

Helpful Report

Hi, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“missing parts for my need to be functional. No customer service, or contact number to call, No one is responding to emails to gain a resolution. Worst experience I've every had with a service”

Helpful Report

Hi Laura, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“So far so good. Purchase another one to match the bed, hopefully as smooth as before”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Good experience overall”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us. We are glad to know that we have made another customer's shopping experience great.

“Excellent service, great quality bunk steps.”

Helpful Report

Thank you for taking the time to share your review, Joanne. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“I ordered thee stairs in OCtober. I received an email to review them but they still haven't arrived.”

Helpful Report

Hi Noelene, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“My kid love the loft bed! Thank you for your helping us building it”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Good experience in general, delivery is a bit slow but acceptable”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Very responsive customer service. product is solid and well made, will purchase again”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Despite many emails back and forth I have still not recieved my item. Provided tracking details but courier has no record of collection. Initially was having return emails, now have not hear for 2 weeks.”

Helpful Report

Hi, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Surprisingly solid flat pack! The vertical wall bed is easy to put together, but does need more than one set of hands. It's solid and nicely made, only had one screw hole that didn't line up, which if you've spent time with any flat pack furniture is a miracle. It's a comfortable bed that tucks away easily without any heavy lifting - very happy!”

Helpful Report

Thank you for taking the time to share your review, Sarah. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“I’m yet to receive 1/2 my order, customer service takes way to long to return communication”

Helpful Report

Hi Andrew, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“I paid an extra $50 for the "in-stock" price to get faster deliver. A month later, I'm still waiting for the goods to arrive. I've asked numerous times to be refunded the extra $50 dollars as it seems the item definitely wasn't in stock when I ordered it. I've discovered today that while the refund has been approved, EZ Space has cancelled the original order and placed a new pre-order which will apparently take 8 weeks. My previous experience with EZ Space was a good one, but this one's been awful, and it seems it will be months before it's over.”

Helpful Report

Hi, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

EzSpace Reviews