Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.17

“HI, I have recieved part of my order but have still not received the mattress. I have not had a chance to build the bed yet so can not leave a comment on quality etc.”

Helpful Report

Hi Amy, Thank you for your feedback. We’re sorry to hear about the issue and want you to know that we take every feedback very seriously as we work to improve our service. We’ve located your order details and will investigate this further with the courier. We’ll keep you updated on the delivery status via email. Warm regards, EzSpace

“The wall bed is great, and the customer service was helpful. But delivery man dropped it off in front of the carport without notifying us or ringing the bell, even though we were home. This was quite inconvenient.”

Helpful Report

Thank you for the feedback! We’re glad you’re enjoying the wall bed and found our service helpful. We apologise for the delivery inconvenience and want you to know that we take every feedback very seriously as we work to improve our service. Thanks again for letting us know!

“4months for my order to be only partially delivered, escalations are not actioned & communication are all lies.”

Helpful Report

Hi Kate, We sincerely apologise for the delays and the frustration this has caused you. This is certainly not the experience we want for our customers. We understand your disappointment and are actively working to resolve this. I’ve escalated your case and will make sure you receive a prompt and accurate update. We are committed to resolving this for you as quickly as possible. We truly appreciate your patience and would like to make things right for you. Warm regards, EzSpace Support

“We’re happy with the wallbed - it’s solid and reliable. There were some delays and issues with the courier, but it was worth the wait.”

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“Whilst the ordering process and customer service has been great the rest of the process has been a nightmare. I ordered the Nobu wall bed with desk and latex mattress. Unsure what happened but apparently they "lost" my order somewhere. EzSpace sent me a tracking number that didn't work and the next thing I knew the courier company advised it was being delivered that day. No warning from EzSpace. It was finally delivered on 12 September with several boxes torn. It was so heavy I was unable to carry it into my apartment and had to bring in help from neighbours. If you live alone beware b/c the parts are too heavy for one person. I was so excited and arranged for a professional to assemble the bed for me at a cost of $600 plus GST. During assembly it was discovered that the bed they sent was incorrect - I ordered a vertical and they sent a horizontal bed. So since 16 September I have a room full of EzSpace parts and no idea when the correct parts will be delivered. They are saying early October but that could mean any time. They are yet to agree to pay for the installer to come out a second time due to their delivery error so let's see how that plays out. I'm so disappointed as the reviews for these guys was really good. The saving grace in all this has been the customer service team. They have responded quickly although they have no power over any decisions like getting the payment for the second installation, but they are polite and quick to respond.”

Helpful Report

We're truly sorry for the unexpected issues you've experienced with your order. We take every feedback very seriously and will work hard on it to improve. We appreciate your patience, and our team is working on resolving the situation as quickly as possible, including addressing the installation costs. Thank you for highlighting the efforts of our customer service team, and we’re committed to improving the rest of the process.

“very well packaged, easy to assemble and decent quality.”

Helpful Report

Thank you for taking the time to share your review, Chao. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Price and design favourable, but more robustness would be better.”

Helpful Report

Thank you for your feedback, Yasuhide! We take every feedback very seriously and will work hard on it to improve. We'll be sure to consider your suggestion on enhancing robustness as we continue to develop our product.

“I purchased the mo loft, and it fits perfectly in my room. It has transformed my space into a multifunctional area and saved me enough money to buy a study desk as well. The product is fantastic, and I absolutely love it! I also used the installer they recommended—super efficient, and the pricing was incredibly affordable!”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“DElivery was quicker then estimate. Received updates where the item is.”

Helpful Report

Thank you for taking the time to share your review, Nick. We are delighted to hear about your recent purchase with us. We are glad to know that we have made another customer's shopping experience great.

“I am very happy with my purchase of a long single verticle wall bed. It arrived well before expected and the delivery man was very obliging. The bed is of good quality and exactly suits my needs”

Helpful Report

Thank you for taking the time to share your review, Vicki. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“The final product looks great but there are a few cosmetic damages which we've been compensated for. Overall experience is good. Shipping can be improved, the courier needs to improve their communication skills. Customer service from EZSpace is all good.”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“They deserve our 5-star review. Product as described, Price is reasonable and we received speedy responses.”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“I haven’t recieve goods getting run around with transport ordered 1/6/24 and know one can help”

Helpful Report

Hi Julie, We are very sorry to hear about your most recent shopping experience with us and delivery delays experienced. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“A happy customer”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Fab customer service with speedy responses to our installation questions. Bed is of good quality and worth the price we paid for.”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“We are pleasantly surprised by the excellent quality of this bed, especially given its so affordable price! The paint-free finish ensures it's safe for kids.”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Good product. Kids love it.”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“I absolutely love this armchair! It's incredibly well-made, providing full support for my back and waist. Sitting in it feels like being on a cloud, yet it's perfectly supportive. Def worth the price!!!”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Customer service has got to be the worst! For an online only company, they sure seem to have way too much red tape and "other departments" to deal with for every interaction. The Customer Support team seem completely powerless.”

Helpful Report

Hi Ravi, Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We would love to look into the issues surrounding your recent purchases and have sent you a private message so we can assist you further. Warm Regards, EzSpace

“Thrilled with the breezy loft bed! It comes with so many components, making it incredibly practical for our son!”

Helpful Report

Thank you for taking the time to share your review, Charles. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

EzSpace Reviews