EzSpace Reviews

Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.17

4.2 Rating 272 Reviews

76 %

of reviewers recommend EzSpace

4.2

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About EzSpace:

EzSpace designs and curates an extensive collection of designer homewares that continuously evolve to meet every dimension of space-saving.

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Anonymous

Anonymous // 01/01/2019

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English

“Hard to assemble . The manual is unclear”

Helpful Report

Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding the installation. Please know that your feedback will not go unnoticed and will be passed on to our product team for further review. We have located your order details/case number and we have also sent you a private message to assist you further. Warm regards, EzSpace Support Team

“Absolutely delighted with my TEOM Bunk bed. The quality is what we expected. I had a question during installation, and the customer service was quick to assist, providing excellent support.”

Helpful Report

Thank you for taking the time to share your review, Nelle. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“The company has some innovative designs and the product materials seem solid, but the instruction manuals need a lot of improvement and the numbering of parts made much clearer.”

Helpful Report

Hi Edward, Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding the issues raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace Support

“Happy with what's received. Good customer service”

Helpful Report

Thank you for taking the time to share your review, Tina. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Love the latex mattress. Perfect for my Japanese style platform bed. I debated between a futon and latex mattress and the latex won. I had slept on latex mattress when young and remembered how comfortable it was.”

Helpful Report

Hi Kerry, Thank you for taking the time to share your review. We're thrilled to hear that the latex mattress is perfect for your Japanese-style bed. We're glad the comfort brought back good memories. If you have any more comments or if there's anything else we can help with, please let us know. We appreciate your choice and hope you continue to enjoy your latex mattress. Warm regards, EzSpace

“Nice product but we have had issues with Poor instructions Poor delivery company with some damage noted Poor fit and durability of some of the parts (stepladder)”

Helpful Report

Hi Chris, Thank you for taking the time to share your review. We are sorry to hear about your issues. We appreciate your feedback and we would like to take the opportunity to review the issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm regards, EzSpace Support

“Totally impressed. For anyone living in tight spaces and needing a solid bed option that won't let you down, I'm giving EzSpae a solid thumbs up!”

Helpful Report

Thank you for taking the time to share your review, Singh. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“I rarely write reviews, but when it comes to ezSpace, I had to make an exception. After redoing my daughter’s room, I ordered her a loft bed from these guys. She's been obsessed with having a "cool" room. She’s got her little study corner underneath, and insists that she's got the coolest room among all her friends now. What really got me was the build of the bed. This thing doesn’t shake or make me nervous when she’s up there. It’s sturdy, and the guardrails are dependable (big relief). The whole buying process was smooth, no glitches. I wasn't up for assembling furniture, but the instructions were clear, no missing parts (thank goodness), and I managed to get it set up without any leftover screws (a first!). ezSpace customer team checked in to see if we were happy with the purchase a few times and offered help right out of the gate. It's not just about selling products with them; they care if you’re satisfied afterward.”

Helpful Report

Thank you for taking the time to share your review, Preet. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“So far not so good. I asked a question pre order which was answered incorrectly. We ordered the Nobu wall bed; it came with paper and you tube video instructions which unfortunately contradict each other at times and also start halfway through the process. Lastly and most importantly we have a problem with the hinge mechanism; we have reached out to ezspace with no response.”

Helpful Report

Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us and installation experience. We appreciate your feedback and we would like to take the opportunity to review your issues. However, unfortunately, we couldn't locate your order details/case number through this email address. Thus, we will send you a private message to assist you further. Warm regards, EzSpace

“Great wallbed, got two for my twins. Took a long time to put together, but worth it in the end. Great space saver.”

Helpful Report

Thank you for taking the time to share your review, Kay. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“My husband and I assembled this bed without a hitch. The guidelines were straightforward and clear, and there wasn't a hint of marital tension. Our daughter adores her new bed, and finally, she's been sleeping through the night without sneaking into ours!”

Helpful Report

Thank you for taking the time to share your review, Sam. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Service and information was very good. Would have liked to see the bed working and assembled but you have no showroom. In saying that’s the pictures on your website were good. Showed how it worked but assembly instructions that came with the product leaves a lot to be desired. (See comments about the bed).”

Helpful Report

“We purchased theNobu horizontal wall bed and mattress. We're extremely pleased with the assembled product quality and space saving practicality. However, the instructions require major improvements as they include only 8 steps in what is undoubtedly a very complex build. We are very experienced in working with flat packs but found the instructions minimalist which meant the build was extremely time consuming ( despite having four people working on it.) Now the bed and desk are completed it's a very solid piece of attractive and practical furniture in our home office! No regrets!”

Helpful Report

Hi Denise, Thanks very much for your feedback. We are delighted to hear about the quality met your expectations. However, we are also truly sorry about your installation experience. We take every feedback very seriously and will work hard on it to improve our instruction manuals. If you have any further concerns, please feel free to contact us. Our team will support you asap. Warm regards, EzSpace

“All parts aren’t numbered and the video does not show all steps it jumps ahead and hard to follow the hard copy instructions aren’t detailed enough”

Helpful Report

Hi Greg, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding installation. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Delivery was late but product installed easily and now looks great. Thanks for organizing a refund/rebate.”

Helpful Report

Thank you for taking the time to share your review, Alan. We are sorry about the delivery experiences, and are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“I googled a set of bunk beds with a slide for my children and it came up with the TOEM Bunk beds. I read the description and it said what was not included (mattresses, linen and decorations) so after seeing the slide in the photos, I assumed it was included. it wasn't until we set the bunk beds up that we realised it wasn't included even though it was shown in the photos. It wasn't until we scoured the website that we found a bundle pack that still didn't include the slide? then I searched the slide separately and found it for $600. The website needs to be clearer for consumers and easier to navigate so that we know what is included and what is not included.”

Helpful Report

Hi Elsie, Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. We take every feedback very seriously and will work hard on it to improve. Thanks again and regards, EzSpace

“Easy process from ordering to delivery to set up.”

Helpful Report

Thanks for taking time to share your review, Alex. We are delighted to hear about your recent purchase with us. We glad to know that we have made another customer's shopping experience great.

“I'm impressed with the bunk's design and how well it functions. Their customer service is also impeccable. However, I find the installation process to be challenging. It's difficult to distinguish between some of the panels, making it hard for me to determine which is which. I hope this aspect will be improved in future iterations. Overall great product and helpful staff.”

Helpful Report

Hi Levi, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review your installation issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace Support

“Always willing to help us during the installation of our mo loft bed. Fab products and an amazing company to deal with!Thank you Ezspace!”

Helpful Report

Thank you for taking the time to share your review, Torres. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Absolutely love this!!! Very well made and sturdy. My girl loves this!!!! Great quality for a fair price!!”

Helpful Report

Thank you for taking the time to share your review, Elle. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

EzSpace is rated 4.2 based on 272 reviews