Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.17

“Arrived well packaged and all in tact. Good customer service and easy-to-navigate website.”

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great packaging and delivery. Product is well made. Some extra screws would be useful. First class customer service. Thank you”

Helpful Report

Thank you for taking the time to share your review, Emily. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great design - terrible production and support. The bed had missing parts, production damage, missing holes, and incorrect fittings. I've been going back and forth with support for weeks. There was a fundamental floor with the bolts provided being too big for the trundle bed to fit under the loft bed. The steps don't fit flush, and are wobbly and dangerous.”

Helpful Report

Hi Pete, Thank you for your feedback. We're truly sorry to hear about the problems you have experienced with your products. We understand that missing parts and damages can cause a lot of frustration. We want to assure you that we take these issues seriously and are committed to providing the best possible customer service as well as the resolution for resolving all issues raised. We have located your order details/case number and we have also sent you an email to assist you further, and we will do everything possible to make things right. Warm Regards, EzSpace

“Really glad I found this company and will be letting friends know about them.”

Helpful Report

Thanks for sharing your feedback with us. It's valuable to our team to hear that we have fulfilled your expectations and given you a great experience. Our aim is to surpass the expectations of all our customers, and your feedback reassures us that we are moving in the right direction. We are dedicated to providing outstanding service and high-quality products, and we are thrilled to learn that we have accomplished that with you.

“Outstanding. My bed is superb - robust, well-designed, and reasonably priced.”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“The product and company are legit. Highly recommended!”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great experience with this company, bed we received was high quality and very competitive on price for what we wanted.”

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Thank you for taking the time to share your review, Zoe. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Hi. Thanks for your reply. Not sure what to say. The packages were all dumped out in the open. They were ripped at the ends and one in the middle. I didn’t take photos I just got on with it. And after multiple trips to Bunnings I have now got the bed built. It took me a whole day as Bunnings is an hour round trip each time Really disapointing”

Helpful Report

Hi Gavin, We are truly sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review your issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“This is the 3rd time I’ve used EZspace. So professional with a fantastic easy to use web site. Prices, product range and quality will not be beaten. The girls from their customer service are so pleasant and helpful if you need any support from them which is brilliant. I will definitely use them again . Keep up the great work . Can not find fault with the whole experience.”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Excellent company to deal with. The delivery was spot on, no complaints at all. Very friendly and courteous.The bed is really nice when put together. My little boy can’t wait to sleep in it. Would definitely recommend and useagain.”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Bed arrived super quick although was missing one carton customer service were amazing at resolving and having missing carton delivered in a timely manner. Bed was easy enough to assemble and my son loves it”

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Thank you for taking the time to share your review, Casey. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Excellent product! No fuss furniture. My daughter loves it!”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Would I recommend?? Unsure Product was delayed, with little communication and only when we followed it up”

Helpful Report

Hi Felicity, Thank you for taking the time to share your review. We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Great bed. Easy to put together had no problems other than a time issue with delivery.”

Helpful Report

Thank you for taking the time to share your review, Yuki. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“There is no issue with the quality of the product or the beautiful colour we have chosen, however, the instalment instructions could be better - they are tiny and difficult to read. Plus, the instructions we received and the instructions on the website are different (different screw sizes in several of the diagrams). In addition, the front white panel we received had pre-drilled holes in the wrong place and we are now waiting on this to be replaced. So, I am disappointed in the overall assembly process and now waiting for the new panel to be sent.”

Helpful Report

Hi Christie, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“I bought a bunk bed and it came on time. The kids love the bunk bed. One of the panels was damaged and I contacted the customer team. Amiee was really helpful and sent a replacement. I must say the customer service was spot on.”

Helpful Report

Thank you for taking the time to share your review, David. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Excellent service. Easy to put together although took longer than expected. My kids are thrilled.”

Helpful Report

Thank you for taking the time to share your review, Kim. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Delivery has been terrible. You really need to provide official feedback to them as their communications and service has been very poor. They don't even have a phone number to contact them to try and sort out issues, I have to wait for email responses which take too long to respond to. I invite you to investigate further - Order #2046, Border Express #ILSR29784228 Your product seems good although lead time is very long.”

Helpful Report

Hi Kieran, Thank you for taking the time to share your review. We are sorry to hear about your delivery delays experienced. This is disappointing. Please know that your feedback will not go unnoticed and will be passed on to our logistics team for further review. We would love the opportunity to have this reviewed and have messaged you privately to assist you further. Warm Regards, EzSpace

“The wrong pieces were sent to us. We contacted EzSpace about the issue as soon as it became apparent that the size and shape of the pieces did not match the instructions to make the wardrobe. Weeks pass with more excuses requiring us to spend many many hours photographing and measuring pieces so we could prove it was the wrong product. I would not recommend purchasing product from this company to anyone.”

Helpful Report

Hi Gayle, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding the issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Excellent service from beginning to end. Good choice of beds online, accurately described.”

Helpful Report

Thank you for taking the time to share your review, Emily. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

EzSpace Reviews