“We were looking for a very specific model remote floor vac, which was hard to locate. Factorypure had the model, was very quick on the shipping and very responsive on a request we had related to the item. I was very impressed by the customer service. I would have never expected to have someone actually call me to see if we were satisfied with the resolution to a question we previously had addressed via email. In my business, I cannot stress enough about how important customer service is-and these folks were top notch.”
“Found this transfer switch at Factory Pure when none of the electricians in my area could get one for at least a couple months, now I can get my standby generator installed earlier than expected. Easy to use website and free shipping, my item came in three days. Thanks.”
“The entire transaction was very easy and seamless! I chose the generator I wanted, and it was delivered in days! I got an electric start whole house portable, and the set up was easy and it fired right up. I hope I never need it, but if I do, I'm ready!”
“I have ordered from Factorypure multiple times now, and each time has been a pleasant experience. If I was needing an update on the status of my order the team at Factorypure was quick to respond and figure out the status of my orders. I just purchased a home and will 100% be ordering through them again for those needs.”
“Great customer support in helping me choose the right size generator and in answering my more technical questions about specific features. My generator arrived quickly, intact, and works perfectly.”
“Generator is installed and ready to run,ordering fromFactory Pure was great,delivery was smooth and they answered all my questions,during the process”
“I was so happy when I saw the transfer switch I needed for my parents as the one they needed had been on backorder for months. They were quick to ship and it was exactly what I ordered and worked as expected. So grateful. Thank you.”
“We purchased a scooter through Factorypure that was defective. The bottom section was jammed and would not come apart as noted. When we called them they requested we send a video which we did. They claimed they would send a return label but did not. After many times attempting to contact them the 30 day period ended and we are no longer able to return the defective product. This is for a person with a brain injury on limited income. This was going to be a way for him to get around and now he is out $800 and the ability to get around. I urge you to think twice before making a purchase through Factorypure. They do not honor their products and leave people helpless to even return their defective products.”
“The cameras we bought were not wireless as there is add suggests called to return them asked for a supervisor only to be told they would call me in 48 hours rude customer service. They want a 20% restocking fee and you have to pay for shipping. Worst service ever!”
“Customer service was quick to address my questions. The freight carrier came by a date late but FactoryPure straightened it out and got the unit delivered.”
“Don’t buy from here box came for a Cummings P 4500 I inverter generator look like there was a hole in the box battery was out all the doors were off look like somebody took it apart already couldn’t get it started did what I was supposed to and called the one 900 number on the gas cap that said will make it right they told me to contact factory pure vac factory pure vac told me to call Cummins back so I played this game back-and-forth when they were telling me to loosen the gas cap maybe it’s an altitude issue finally they gave me the number for Cummings locally they told meIt could be 2 to 3 weeks for parts but you would have to bring it down here for us to investigate ask for a refund they said no that Cummings had to take care of everything but when you paid this much it should work out of the box or they should be helpful to help you figure out what’s going on not well that’s not our problem you on the machine”
