“From initially visiting the showroom in Santry to installation over the past 2 days I can honestly say the service was second to none. Dean the rep even visited us on a Saturday to suit our schedule. We were constantly kept up to date with the programme and the final results are stunning. Absolutely delighted and would highly recommend.”
“Excellent customer service from the moment we walked into the showroom. Engineer who came to the house had some additional ideas which we took up. The instillation was about four weeks from the engineers visit. The two installers where polite, clean and very friendly, they knew exactly what they were doing. They left the area clean, taking rubbish with them. Would we return to Fairco for more work..? Yes!”
“From the 1st contact to the completion of the work, I was kept informed all the way through the progress. The Sales Rep was friendly and informative. I was told the job would take 2 days to install the new guttering system, which it did. 3 installers arrived as stated, carried out the installation and left my premises in a neat and tidy state. I would highly recommend Fairco.”
“Everything ran smoothly from initial contact to the rep and surveyor visiting to measure my door. My contact Dean couldn't have been more helpful and provided valuable advice. The installation team was efficient and friendly and did a fantastic job. I'm delighted with the new door and would use Fairco again for any door or window needs.”
“Hi 15yrs ago had windows and doors fitted by fairco trouble right from the start,condensation on windows drafts through the doors.we have just discovered why we had drafts, when the windows were installed the chiseled away the top of the window cills the windows were not tight to cills because of the uneven way they broke the cills,gaps so big you can put your hand underneath.cow boys don't go near them”
“We got six windows and a door installed in two days. From start to finish communication was top class. Jack in the showroom was very helpful and had good suggestions for the design of our large window.
The installation team were focused on getting it right first time, and did an efficient and tidy job.
Would definitely recommend Fairco”
“Excellent service from meeting salespeople in showroom to prompt visit from surveyor and admin . V pleased with installation and friendly customer service and support . Efficient and pleasant service from beginning to end .”
“We had our front door replaced by Fairco, and I highly recommend them! Service was excellent, and everyone was so lovely to deal with. I was delighted with the work we had done.”
“From the initial consultation to the finish of the job, Fairco are a great company to deal with. Very professional and friendly.
The lads done an excellent job and were very tidy.
Would highly recommend.”
“We got French Doors and a Composite Door with side panel and couldn’t be happier. Victor and Frank installed them and couldn’t be more professional. They worked from the time they arrived straight through lunch and left the place spotless, 100% would recommend Fairco, and will definitely be using them again.”
“Fairco did a big job for us last week - 24 windows in total, a mix of sash and picture. They did a fantastic job. The team was so professional. They arrived punctually every day, were extremely courteous, tidy, cautious around the furniture and watchful that our pet was safe at all times. I could not recommend them highly enough. The sales staff, surveyor and installation team are a credit to the company. The owner Jim Toal deserves a clap on the back - he runs a good show. They finished on time and I would highly recommend them. We are thrilled with the job.”
“Marcus and Oscar did an EXCELLENT job fitting our French Doors. Our existing wood trims around the old doors were reinstated. Great attention to detail, great workmanship and very friendly service. We had all our windows replaced by Fairco back in 2015 and they’re still as good as new. I highly recommend Fairco for quality doors & windows and workmanship.”
“Avoid, avoid, avoid. Front door would not close. Would not do anything for 7 days to fix. Taken time of work, did not show, no explanation, apology until i rang. Back door and window also jaming. Could not fit me in when asked, but could when asking for sales quote. Had to get locksmith out. Shocking customer service...”
Dear Mary,
Our records show your installation took place in November 2023. Our service department called you on the 7th of June to arrange a service call for the afternoon of the 12th of June. Due to unforeseen circumstances, the service engineer was unable to carry out the appointment. Our service team offered you the next available appointment, to be carried out during working hours, i.e. Monday – Friday 9-5pm. They stated that you wanted a call outside these hours.
We arranged and confirmed, both by telephone and email, for our service engineer to carry out the corrective action on the 18th of June. The service engineer called you 10 minutes before arrival and you explained you were travelling to the airport.
“Bad.Bad. Bad.
For customer service go anywhere else. We asked for someone to quote for all new windows and doors for our 5 bedroom house. They refused to even send anyone until we had chosen the type and colour. Now, the whole reason we wanted a quote was that we could decide on type based on the quote. There are plenty of companies -Senator- for example that came within 24 hours of our request for a quote.
We are kicking off our deep retrofit project so who needs a ignorant company unwilling to quote! As in Pretty Woman....big mistakes lads. Huge
So for any competent level of customer service. Go to any other window company.”
Dear Hailey,
Our records show that we received an online enquiry on Sunday 09/06. On the 10/06 at 10am we sent an email asking for the best time to call to understand your requirements.
On the 11/06 we received a reply to the email with no indication when was the best time to call. On the 11/06 we telephoned you and there was no voicemail service available, and we sent another email asking when the best time was to discuss the best type of product required.
On the 11/06 we received an email with no indication of a time of which best suited you to discuss your requirements. Instead, we received a questionnaire to fill out.
On the 12/06 we sent another email asking a suitable time to contact you and discuss your requirements for the project, before we would send a representative to your house. We received no response to the email.
