Famous Footwear Reviews

Name: Famous Footwear
Rating: 4.77

4.8 Rating 2,851 Reviews

95 %

of reviewers recommend Famous Footwear

About Famous Footwear:

At Famous Footwear we believe that fashionable shoes should look great, fit perfectly and be affordable for all women.

Purchasing shoes for every occasion is no longer a costly indulgence, in particular when it comes to our collection of must-have styles.

Offering an online shopping experience that is both effortless and enjoyable, we’re one of the online shoe stores that fashion lovers across Australia can never resist.

Our online footwear collection features brands synonymous with elegance, comfort and value. From on-trend ladies heels to a chic pair of flats, there’s a silhouette to suit every woman, and every occasion.

Buy women's shoes online at Australia's best prices: Famous Footwear Australia

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Famous Footwear 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have no idea when its even arriving been 2 weeks already”

Helpful Report

Posted 2 years ago

Hi Anthony, Thank you for your review of Famous Footwear Australia. We're so sorry to hear Australia Post has not yet delivered your parcel! Our records show your parcel was dispatched from our Gold Coast distribution centre on the 21st of November. Unfortunately, due to unforeseen weather events and flooding, delivery routes to Western Australia are incurring some transit delays. We'd love to assist you further in locating your parcel. Please email our customer care team at customercare@famousfootwear.com.au so we may assist you further. Kindest, The Famous Footwear Team xx

Posted 2 years ago

“Shoe Box was destroyed and was for a gift! May want to think about how its packed when been delivered.”

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Posted 2 years ago

Hi Antonella, Thank you for your review of Famous Footwear. We're so sorry to hear Australia Post has damaged your order. Unfortunately our online distribution centre doesn't carry any 'spare' boxes. If you are local to any of our Famous Footwear stores, they will be happy to provide you with an alternative box so you may then gift the pair to your friend or family member. If you need any further assistance or would like to discuss further, please contact us at customercare@famousfootwear.com.au. Kindest, The Famous Footwear Team xx

Posted 2 years ago

“Shoes fell apart after 2hrs of wear. Disappointing given the price. Returned in-store.”

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Posted 2 years ago

Hi Zara, Thank you for your review of Famous Footwear. We're so sorry to hear you weren't completely satisfied with your order. We do hope all was resolved with your in-store visit. If you would like to discuss further or you require any further assistance, please contact us at customercare@famousfootwear.com.au. Kindest, The Famous Footwear Team xx

Posted 2 years ago

“Had to send shoes back, not suitable for me as I recently had knee surgery heel to high for me sorry for any inconvience I have caused I'm requesting money back into my bank account thankyou. Kind regards guiseppina sabatino.”

Helpful Report

Posted 2 years ago

Hi Guiseppina, Thank you for your review of Famous Footwear. We're sorry to hear you weren't completely satisfied with your order. I can confirm your refund has been processed by our online returns team and funds returned to your account. It's absolutely no inconvenience, thats what we're here for. If you have any further comments or require any assistance, please don't hesitate to contact us at customercare@famousfootwear.com.au Kindest, The Famous Footwear Team xx

Posted 2 years ago

“No update for my exchange.”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear you don't love your new shoes! We would love to help resolve this issue for you. We appreciate hearing from our customers and use such feedback to redevelop aspects of our company. Could you please email us at customercare@famousfootwear.com.au. We look forward to hearing from you. Regards, Famous Footwear Team xx

Posted 2 years ago

“Got the boots and wore them once and the heel came loose...wouldn't recommend. Very poorly made.”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you don't love your new shoes! We would love to help resolve this issue for you. Could you please email us at customercare@famousfootwear.com.au We look forward to hearing from you. Regards, Famous Footwear Team xx

Posted 2 years ago

“The shoes got damaged with half a day of wearing it; it's too badly scratched, with must normal walking. Poor quality, Disappointed!”

Helpful Report

Posted 2 years ago

Hi Amrita, We are sorry to hear you don’t love your new shoes! Our customer care team have emailed you to try resolve this for you. We look forward to your response! Warmest regards, Famous Footwear Team

Posted 2 years ago

“Paying postage both ways !!! Not happy ….. shoes were ridiculously narrow , I had to return them I ended up paying $23 postage and didn’t get a pair of shoes 😣 won’t be shopping with famous footwear again ! 🙁🙁🙁🙁”

Helpful Report

Posted 3 years ago

Hi Janet, Thank you for your feedback! We are so sorry to hear the shoes you purchased from us were not your perfect fit! Unfortunately shipping costs are set and charged by Australia Post. We know the price can be an inconvenience, so we offer free returns in store and we recently welcomed RefundID to our website. If you return via RefundID, depending on your location and weight of the items, shipping costs might be lower than Australia Post's rates. We highly encourage our customers to check our returns policy before placing an order. You can find more information about our returns policy on the link below: https://www.famousfootwear.com.au/pages/returns-and-refunds-policy We understand your frustration and we apologise on behalf of Australia Post for any inconvenience caused. If you have any questions or further enquiries please do not hesitate to contact us on customercare@famousfootwear.com.au Kindest, Famous Footwear Team x

Posted 3 years ago

“I am not happy with the delivery if I knew before it will take so long (over two weeks) I wouldn't buy online and I go to the shop instead. My hens party is this weekend and probably I can't use them”

Helpful Report

Posted 3 years ago

Hi Javiera, We are so sorry to hear that your order hasn't arrived yet! This order was dispatched by Famous Footwear on the day the order was placed. Famous Footwear apologise on behalf of Australia Post for the delay in your parcel. We have contacted Australia Post in regards to this and they have opened an investigation into the location of your parcel. Please see our email for further details about this. We will continue to follow this up for you and keep you updated with any information that we receive. Once again, we apologise on behalf of Australia Post and we hope to have this delay resolved for you as soon as possible. Kindest, Famous Footwear Team

Posted 3 years ago

“Asking for a review when I haven't received my order yet, doesn't seem like a good start.”

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Posted 3 years ago

Thank you for your feedback! We have sent you an email with the tracking information. Famous Footwear Online xx

Posted 3 years ago

“They sent me used and damaged pair of wedges 2 days before Xmas day!”

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Posted 3 years ago

Hi Virginia, We are sorry to hear you don't love your new shoes! We have emailed you to hekp resolve this issue for you. Regards, Famous Footwear Team xx

Posted 3 years ago

“I wore the shoes once and the sole has spilt from the top strap. Not great quality and very disappointing.”

Helpful Report

Posted 3 years ago

Hi Jacqui, We are sorry to hear you don't love your new shoes! We would love to help resolve this issue for you. Could you please email us at customercare@famousfootwear.com.au We look forward to hearing from you. Regards, Famous Footwear Team xx

Posted 3 years ago

“Order number: 13129 I am not at all happy with the services, I placed an order for express delivery on Saturday(Dec 11th) to attend a ceremony on Wednesday(Dec 15th), I received an email post my ceremony on Thursday(Dec 16th) that my delivery has been delayed, my ceremony has passed, I had to deal with some real time challenges on my big day. Its Dec 17th today, I still dont have it, please take the product back, I donor need it, I am seeking full refund. You must see I am a regular customer, with dozen shoes from you. But this particular order just spoiled my entire dress look.”

Helpful Report

Posted 3 years ago

Hi Aditi, Thank you for your feedback. We're so sorry to hear about this! Your order was dispatched on the Monday 13th, we apologise on behalf of Australia Post for the delay on your order. We would love to assist you further, so we have sent you a private email! Hope to hear from you soon xx Famous Footwear Online

Posted 3 years ago

“Came in to purchase shoes I liked and the attitude of the girl behind the counter was terrible i didn't purchase them from that store and bought them online instead”

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Posted 3 years ago

Thank you for your review. We have sent you an email to investigate this issue.

Posted 3 years ago

“Not true to size”

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Posted 3 years ago

“Within a week of wearing the boots I bought, the sole on the heal has come off. Not happy.”

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Posted 3 years ago

“Wouldnt know. Havent recieved them”

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Posted 3 years ago

Thanks Skye. We have received your return and processed the refund.

Posted 3 years ago

“Super disappointed, both shoes didn’t come in the packaging. Super unhelpful.”

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Posted 3 years ago

“Wore once and the heel snapped off completely. Wont be buying again”

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Posted 3 years ago

Really sorry to hear that. We know how important special occaisions are this must have been a big let down. We will be in touch to replace or refund you for this. Sorry.

Posted 3 years ago

Famous Footwear is rated 4.8 based on 2,851 reviews