Famous Footwear Reviews

Name: Famous Footwear
Rating: 4.77

4.8 Rating 2,851 Reviews

95 %

of reviewers recommend Famous Footwear

About Famous Footwear:

At Famous Footwear we believe that fashionable shoes should look great, fit perfectly and be affordable for all women.

Purchasing shoes for every occasion is no longer a costly indulgence, in particular when it comes to our collection of must-have styles.

Offering an online shopping experience that is both effortless and enjoyable, we’re one of the online shoe stores that fashion lovers across Australia can never resist.

Our online footwear collection features brands synonymous with elegance, comfort and value. From on-trend ladies heels to a chic pair of flats, there’s a silhouette to suit every woman, and every occasion.

Buy women's shoes online at Australia's best prices: Famous Footwear Australia

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Famous Footwear 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizing smaller than elsewhere”

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Posted 2 years ago

Hi there 😊 Thank you for taking the time to leave us a review. We are sorry to hear you were not able to find the size for you. If visiting instore our friendly staff are always available to help with sizing and product recommendations. If purchasing online we are always available to help at customercare@famousfootwear.com.au where we can assist with style measurements. I have linked our size conversion guide for your convenience here: https://www.famousfootwear.com.au/pages/size-conversion If you require further assistance please do not hesitate to contact us. Kindest x The Famous Footwear Team

Posted 1 year ago

“They are a bit on the small size”

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Posted 2 years ago

Hi Maureen, Thank you for taking the time to leave us a review. To find your best style fit we recommend heading instore to any local Famous Footwear location where our in-store team can assist you with sizing and finding the perfect fit for you. You can also feel free to email us at customercare@famousfootwear.com.au for fitting assistance anytime. Hope this helps with your next online shop with us. Kindest, The Famous Footwear Team x

Posted 2 years ago

“Disappointingly I have still not received my order and will probably not receive it before I need it….. ordered on 5th December today is the 15th and still not here…. Aus Post issues. Not sure I will be ordering on line again.”

Helpful Report

Posted 2 years ago

Hi Karen, Thank you for your review of Famous Footwear. We're so sorry to hear your order took a little longer to be delivered by Australia Post than usual. Unfortunately this time of year Australia post delays can occur however according to our records your order was delivered on the 15th of December. If this is an error and you still have not received your order please contact us via email at customercare@famousfootwear.com.au so we may assist you further. Kindest, Famous Footwear Online x

Posted 2 years ago

“Sizes are different from one brand to the other. Return is costly so I won't buy here again. Service was absolutely amazing though.”

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Posted 2 years ago

Hi Michelle, We're so sorry to hear you had some fitting issues, we'd love to assist you with this if possible? Unfortunately all return postage costs are set and charged by Australia Post but we'd love to chat further and help resolve this for you. Please email us at customercare@famousfootwear.com.au so we may assist you with these matters. Kindest, The Famous Footwear Team x

Posted 2 years ago

“Quick delivery, good variety of shoes”

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Posted 2 years ago

“Good selection of shoes”

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Posted 2 years ago

“I would have given a 5 but the attitude of the watertown shop assistant really annoyed me. So hence I bought online. The little I have to do with her bad attitude the better.”

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Posted 2 years ago

Thank you so much for your amazing review of our shoes! We love hearing from our wonderful customers. We're so sorry to hear about your experience at one of our stores. We have contacted you to investigate and help resolve this for you. Warmest regards, Famous Footwear Team xo

Posted 2 years ago

“I didn't like the fact that I had to pay $15.95 to return my shoes back (due to wrong fit) plus pay for a bag as well. You should charge less for this service. It is too expensive.”

Helpful Report

Posted 3 years ago

Hi Arlette, Thank you for your feedback! Unfortunately shipping costs are set and charged by Australia Post. We know the price can be an inconvenience, so we offer free returns in store and we recently welcomed RefundID to our website. If you return via RefundID, depending on your location and weight of the items, shipping costs might be lower than Australia Post's rates. We also encorage our customers to pack their items in any small carton box or plastic bag they have at home instead of purchasing the Australia Post bag. You can find more information about our returns policy on the link below: https://www.famousfootwear.com.au/pages/returns-and-refunds-policy We understand your frustration and we apologise on behalf of Australia Post for any inconvenience caused. If you have any questions or further enquiries please do not hesitate to send us a message on customercare@famousfootwear.com.au Kindest, Famous Footwear Team x

Posted 3 years ago

“Great service just disappointed with my shoes as they don’t fit well. I always have success in store”

Helpful Report

Posted 3 years ago

Hi Vaness! Thank you for your review! We would love to help you find your perfect fit. Please contact us at customercare@famousfootwear.com.au to help organise an exchange! Or you can visit any of our stores for free returns. Warmest regards, Famous Footwear Team xx

Posted 3 years ago

“Not received delivery yet taking so long”

Helpful Report

Posted 3 years ago

Hi Jade! We're sorry to hear you haven't received your order yet! Famous Footwear dispatched your order next-business day, we can see that Australia Post have unfortunately marked your parcel as delayed. We have emailed you some more information and contacted Australia Post to help! Warmest regards, Famous Footwear Team xx

Posted 3 years ago

“I have been asked to review my purchase but I am yet to receive them,”

Helpful Report

Posted 3 years ago

Hi Corinne! Thank you for your review. Your order has now been delivered and we hope you love your new shoes! Any issues, please contact us at customercare@famousfootwear.com.au Warm regards, Famous Footwear xx

Posted 3 years ago

“Everything with the online experience was great but the delivery let it down as the shoe box was squashed & broken in places (luckily the shoes were fine) didn’t look very nice as a wrapped Christmas present”

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Posted 3 years ago

Hi Julie, We apologise for the inconvenience. Famous Footwear Team xx

Posted 3 years ago

“I regularly buy wedges from Famous as they are so comfortable to wear for work, and affordable. However I can only rate 3 stars because of the quality. I can never get much wear of them before they start to show significant wear and tear. Eg the lining breaks away and the heels show terrible scuff marks after only a couple of wears”

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Posted 3 years ago

Thank you for your review. We have emailed you to try to resolve this issue.

Posted 3 years ago

“Fast shipping, well packed, great price, shoes were gorgeous and in perfect condition however one of the shoes I got is missing a hole the holes punched in the strap go on an angle to the side and off so I can't do them up the exact same and will need to punch my own hole in so hopefully I can do that without making the strap look unattractive. The size also ran very large. I'm a size 9 to 9.5 in everything, including all other heels I've ever had. Size 9 was way too big even with the straps done up my ankles are falling out of the shoe. Because I didn't take them out of the box so long the return window closed and now I'm stuck with them and not sure if I will even attempt to wear them.”

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Posted 3 years ago

Thank you for your review! We have emailed you to investigate and resolve this issue for you.

Posted 3 years ago

“I have purchased from FF before and cannot fault their quick and reliable service. Unfortunately this pair of sandals I cannot wear, despite being brand new. They leave a bright orange stain on the soles of my feet and no doubt its an orange dye that has been sprayed on by the Chinese manufacturer. V disappointed with this purchase.”

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Posted 3 years ago

“Would have got a perfect score but it took more than 8 weeks for item to arrive”

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Posted 3 years ago

Thank you for providing a review for Famous Footwear. We are sorry to hear your package took longer than expected to arrive. Unfortunately, Australia Post has been experiencing a backlog of parcels due to restrictions and estimated delivery dates are being delayed. We apologise on behalf of Australia Post for the inconvenience. Thank you again for your review, we hope you purchase from us again in the future.

Posted 3 years ago

“Good variety at reasonable prices”

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Posted 3 years ago

“Didn’t like the fit of my boots .. not really happy”

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Posted 3 years ago

“The right shoe is a little too tight”

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Posted 3 years ago

“I bought the naughty monkey artic slippers. They looked alright, but the fur came off very easily and they were way too small even though I bought a size bigger than I usually get... Overall, not very happy with my purchase...”

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Posted 3 years ago

Famous Footwear is rated 4.8 based on 2,851 reviews