“Ordered some team shirts, shipping took forever and the tracking is inaccurate and awful but the shirts were fine. Had a second order for team shorts right behind this one. They finally arrived only to find they put the stitched/embroidered lettering on the FRONT of the shorts. This was not indicated anywhere in the description and I would never have bought shorts with words on the crotch instead of the back like everyone else does. When I asked them to make it right with me, the customer service person told me I should have seen the slit pockets on black shorts in the photo in a tiny photo and that they aren't responsible for not indicating where the embroidery goes in their description. Absolute GARBAGE. $200 for shorts that will never be worn. Do not recommend doing business with them.”
“Customer Service Sucks...Can only be reached by email or text...no calls.
They forgot to put my team's name on one of the jerseys and refused to correct it. I had to re-order another jersey so that everyone can be in unison. I had to re-pay with no discount. They actually stopped communicating with me and said it was my fault they didn't put the name on the jersey. I will NEVER buy from them again which is horrible because the other jerseys came out nice...This company is in China, not the US”
“Omg! Where do I start….. I paid/ordered a customized jacket FEBRUARY 9th 2023….
It is currently APRIL 27th of the same year as I write this and my item hasn’t even been shipped! I’ve sent countless emails, texted chatted with somebody at their company and even called the number that’s provided on the site (no one has ever answered btw) and I keep getting the same ol generic runaround responses. In the morning I’m taking this up with my credit card company I used to make the purchase to file a dispute. I’ve been very patient and I can’t take it anymore! I will NEVER purchase ANYTHING from this site and I advise anyone reading this to purchase AT YOUR OWN RISK!”
“Advertisement is a lie…won’t receive item for almost a month…no live person to talk to just chat and they just screen shot u everything phone number just a machine…ordered two weeks ago and the order is still not done 5 jersey just 5 just give us the money back”
“We have ordered 9 days ago and they haven't even started on our order and they will SCAM you $20 per item if you cancel it and you are trying to get your refunds!!! This Website and FANSIDEA is Chine's scamming company!!! DO NOT USE THIS WEBSITE... FANSIDEA.COM is a SCAM!!! Customer service nobody ever answers the phone and contacting them is only by CHAT on the website.... DO NOT USE FANSIDEA.CCOM ! ! ! DO NOT SHOP WITH FANSIDEA.COM”
“Would not exchange or refund my order. Needed a purple and gold jersey and they sent a blue and gold jersey. Horrible customer service never answered the phone or returned my voicemails.”
“Horrible letterman jacket. Embroidery was just thrown on there. They didn’t even remove the background from my logo the literally printed on material and outlined smh. Waste of money”
“The quality of the jacket was excellent and the fit was pretty good. The only reason I am rating a 4 rather than a 5 is because my item arrived a week later than expected.”
“Don’t not use this company they took my money and my product never arrived. I would avoid at all cost. When reaching out they never contacted me back after I followed up more then once.”
“They lied about where they are located. They manufacture in China which means you don't see your product for almost 3 weeks???? I ordered costumes for a party and they wouldn't cancel the order when I told them FROM THE START it needed to be here by March 6th and I paid for expedited shipping for this. They only sent out the order on the 6th, and that meant it will not be here by tonight. They are a scam! They want a $20 fee to cancel an order they could have cancelled prior to production. This cost me so much I'm taking them to court!”
“Don’t order from here if you want your order on time you definitely won’t get your order ship 7-10 days it’s more like they ship your order 4-6 weeks if your lucky been wait on my order to ship for a month now”
“Do not buy from this company. It'll take them 2 months to ship anything to you and the jersey I received was misprinted. The company refused to refund me or replace it.”
“Ordered my jerseys on 1/7. I was told they would be made and processed for shipping in 7 to 10 days. After a month, I reached out to the company regarding my order and notified me that ‘everyone in China was on holiday for the entire month.’ Still no products have come (2/12) and the company will not process a refund. I am hoping paypal with understand my claim and refund. I paid $122.22 for four shirts that never arrived.”
“This is the worst company I have ever done business with, waited for over a month for 1 shirt to ship. Then it's sent to the incorrect address, I called usps and they confirmed it was sent to the wrong address (eventhough my invoice has the correct address). I was told no refund because it was customized 😕. Hello you didn't send it to me. Then the nerve to tell me they will just discount a future purchase ..... I will never place an order with this company again! They have 24 hrs to refund my money or I will just dispute it. I have emails confirming it was not sent to me.
What kind of company admits to a mistake then won't provide a refund. I wish I would have read the reviews prior to purchasing.
Whoever is reading the reviews don't make the same mistake I did.”
“Horrible just Horrible
I placed my order December the 13th so that it would be able to be here for Christmas so by the 21st I still haven't received the tracking number or anything then I contacted them because I haven't received no shipping information or anything to reassure that my order would be here because it says 8 to 10 days which is understandable then I got rude customer service emails back and forth telling me that I cannot cancel and that they would send me tracking information when it was prepared however right now today which is December the 29th I still have not received a tracking number or my package so at this point I have to take it to the courts which is unfortunate but it's just the principle now horrible company my son did not receive his gift for Christmas and that's the worst part I am very very unhappy”
“Never got my item. and have had zero luck contacting customer service. never available on the live chat, 45 min. wait on the phone, and no response anywhere else. Good luck if you order from them.”
