Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.12

1.1 Rating 546 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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Metrics

1.1

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 7th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting on two orders from seperate companies that were supposed to be delivered a couple of days ago. The usual lies of knowone was home we tried to deliver etc...Will give it one more day than will contact companies to get refund...if i had known these companies used fastway I would not have ordered from them...Christmas is in a couple of weeks so just be aware of companies using fastway and the potential for not receiving orders...I cannot understand why places cannot just use DPD or An post.”

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Posted 1 month ago

“AVOID AT ALL COST. Shyters. The only reason I clicked one star was because I had to click a star to give a review . A BUNCH OF UTTER SHYSTERS. False advertising on the website. There is no number to call them. No reply to my messages. No reply to my emails. Second time I've had this problem with them. No idea how they get away with their conduct. I'm reporting them to comreg. No communication channels other than chatbot schtick. Lied about calling when allegedly trying to deliver. No delivery .”

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Posted 1 month ago

“A bunch of cowboys, there really should be regulation of courier companies in Ireland, if there was these would be long out of operation. Every time they mess up a simple delivery, the drivers don't want the hassle of travelling off the main Rd. We have had parcels dropped to strangers over 5km away”

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Posted 1 month ago

“If you want your package delivery very urgent then contact them. They will try all their best to get it delivered after few months.”

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Posted 1 month ago

“Never received my parcel after ordering 3 weeks ago, even though on the website it says it’s been delivered. So dissapointed because I was so excited for this package and I spent a lot of money :(”

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Posted 1 month ago

“The worse company I’ve seen, just said that I rejected the delivery and returned the product to the sender, if you don’t wanted work there are many people who really need”

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Posted 1 month ago

“Apparently I received and signed a delivery today, but received nothing Similar problems in past.only a small order If I knew the company I ordered of used them , I would have gone elsewhere”

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Posted 1 month ago

“Trying to get in contact for the last two days with them but no response. Keep saying my parcel won't be delivered as I'm not at home but any other courier just leaves it at the back door. Ridiculous. Will never order from any company that uses Fastway again.”

Helpful Report

Posted 1 month ago

“Tracking had my package at 4am tues morn in cork depot with a tuesday delivery but no txt or parcel and i live in cork , vry poor service”

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Posted 1 month ago

“They have a long history of messing up my deliveries but this one was truly special and potentially very dangerous. My eircode literally sits on top of my kitchen, at the top of 100m of crushed rock drive designed specifically to take oil tankers, with an open gate. My postbox is next to my front door, not the gate. The delivery came up as “signed for” with no sign of it for hours. So I went looking, and found the box thrown in a pile of long grass at the bottom of my drive well *inside* the gate. 600g of pink, irresistibly sweetie smelling, rat poison sat in a box that was exceptionally soggy and would have been soaked in the shower of torrential rain an hour later. There are kids all around here, it is very rural, with little traffic, so they get a lot of freedom. This is the kind of thing that can end very badly. Fastway do this to me all the time, I am afraid to order from any company that uses them I have to hunt around various neighbours gates and hedgerows (stuck in fencing is another common one) for wherever they have left items. but this was SO DANGEROUS. Another courier who ALWAYS comes to my door and rings the bell was absolutely horrified when I told him about this and about what was in the package”

Helpful Report

Posted 1 month ago

“I would give fastway a zero star rating if possible. I ordered a package they threw it on my doorway with no contact from them to ask if I would be home. My dogs absolutely ripped my package to shreds and destroyed the goods. Granted, not exactly the delivery driver's fault. But I reordered the the same items and when I got notification that my item would be delivered the next working day, I used their manage my order option to deliver to my family's house close by. They still delivered it to my home address and of course the exact same thing happened and my items were ruined again! If I paid for delivery and requested it to sent to a near by location, why would they not comply by that. Lucky I got reimbursed by the seller, but I will never order from companies that use their service again. They are completely trash and there's no way to contact customers service, even tho it states on their website that they have a live chat customer service line. It's nowhere to be found! DPD on the other hand are excellent, and it's easy to see the difference in their service compared to fastway. Never again! Avoid at all costs.”

Helpful Report

Posted 1 month ago

“They sent me an email saying that my parcel had been delivered to a safe place. It wasn’t. It was left propped up on the doorstep in full view. Luckily we got home before it was lifted. The email was of course “no reply” as is usual with poor customer care companies.”

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Posted 1 month ago

“Why do they say they tried to deliver when I have cctv and they definitely did not try to deliver my package.”

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Posted 1 month ago

“How is this company still operational?! Every time I order and it to be delivered by Fastway, it’s a disaster. Companies n ed to stop using them, I’m happy to pay the difference if it’s more expensive.”

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Posted 1 month ago

“Absolutely the worst courier company”

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Posted 1 month ago

“Threw the parcel onto wet and mocky grass . I only saw the parcel by chance.”

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Posted 2 months ago

“Fastway driver never delivers to my address.. parcels are thrown on the doorstep of a house at the end of our road or thrown in a smoking area at the back of our local pub!!! Have been in to the Letterkenny office two weeks ago to try and locate a parcel that was supposedly delivered and signed for, but once again it was definitely not delivered to my address! I was reassured that it wouldn’t happen again but same thing happened last week. When the person in the office let me speak to the driver on the phone his rude response to my query as to why he was leaving my parcels at the end of the road was “well it’s not a million miles away is it”. I then asked him who signed for the parcel and he told me that he just left it on the doorstep of the house, so he hadn’t seen or spoken to anyone which means that he obviously signed off on the delivery himself! It might not be a million miles away but I’m paying for delivery to “my” address. There was a postcode and phone number on the parcel so the driver could have phoned if he was having difficulty finding the house .. incidentally, all other delivery drivers have no problem finding the house! Very annoyed and angry as it’s a recurring issue!! I’ve spoken to other people in the area and they’re all having the same issues.. some getting phone calls asking if it would be ok to drop their parcels in the local shops because he can’t be bothered to deliver them to the address. I trust that this issue will be addressed and that the driver will deliver my parcels to my address in future!!”

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Posted 2 months ago

“He threw the parcel over the van and into the garden. Parcel and packaging was damaged in the process”

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Posted 2 months ago

“Worst courier ever , i was asked for my phone number, however courier doesnt even bother to ring me. I was at home. Parcel was sent back to the sender.”

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Posted 2 months ago

“There is a new driver on our.route the past few weeks. she just left parcels in over garden wall on wet grass on 2 occasions, last week got a message saying parcel delivered but we hadn’t received it when we went looking found it in the middle of our neighbors garden. A disgrace anyone could walk away with parcels”

Helpful Report

Posted 2 months ago

Fastway Couriers Ireland is rated 1.1 based on 546 reviews