Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.13

1.1 Rating 509 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 6th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I see Fastway couriers being used by a business, I don't use that business anymore as I never get the parcel that I have ordered, and if I do, it's just thrown into our garden rain or shine! A terrible company, impossible to contact.”

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Posted 7 months ago

“Sirs ,why do fastest delivery to another location rather than your Home location what kind of customer service do you operate”

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Posted 7 months ago

“Terrible service. Onto my third day of "We attempted to deliver your parcel.." This is lies. Nobody has attempted to deliver a parcel whatsoever. When I chatted with their customer support, I was simply told that the parcel was out for delivery. When I told them that this has been the case for days, I was met with the response that the driver could have ran out of time and they just ended the chat. No follow up, no offer to help. How is this allowed?”

Fastway Couriers Ireland 1 star review on 13th March 2024

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Posted 7 months ago

“Worst service ever. Lying about attempting delivery and not for the first time. I have 2 dogs that bark when someone comes to my front door. I left specific instructions as to where to leave my delivery if I wasn’t at home. Ignored by the so called attempted delivery driver. Don’t know how they do any business. Worst website ever, can’t even lodge a complaint on it. AVOID this company.”

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Posted 7 months ago

“Fastway are an absolute disgrace. There staff and drivers are just useless. most The drivers that deliver for them are employed out of desperation. There attitudes are appalling and no business should use them.”

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Posted 7 months ago

“Unfriendly and Unreliable service. I have dealt with Fastway on both ends, dealing with them as our courier in multiple jobs as well as a customer of theirs receiving packages. As for their courier service when dealing with retailers, their drivers are consistently unfriendly and sometimes even rude. They act like moody teenagers when collecting packages and become offended when issue is raised when there is inconsistent parcel collections. On the receiving end, they are the only service that seem unable to reliably deliver a package on time. Every single dealing I’ve had with them for the past year has had the parcel delayed and sent to other counties. We have a parcel bin outside our door, clearly labelled as such, and their driver will blatantly ignore this (resulting in some parcels being damaged by nearby dogs). When trying to raise this with Fastway themselves, you may as well be talking to a wall. TLDR; avoid as a rule of thumb.”

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Posted 7 months ago

“Back for a short time in Ireland. Fastway informed me that they would deliver my product on a given day. Stayed in all day only to receive a notification at around 9:40 PM saying they made an attempt to deliver my parcel. No such attempt was made as I stayed in all day. Promised to try 2 more times in their email. Said they tried again the following day, had to be out for an appointment but a family member was here. Didn't receive anything. Never received a phone call or phone calls while they were supposedly attempting to deliver my parcel. No door bell was ever rung. Tried contacting them. They didn't respond. Tracked the status of my parcel which said that it was being returned to the sender. Tried contacting them again by email and my phone (impossible to talk to anyone). No joy. Really unprofessional! Terrible service. 1 star is too much!”

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Posted 7 months ago

“I live in the Newmarket area 5 star every time Didn’t see him deliver. Thank you Driver.”

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Posted 7 months ago

“The only courier that can never seem to deliver my package successfully, literally happens all the time & a struggle to contact them thereafter.”

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Posted 7 months ago

“They tell lies. Say attempted to deliver package but no reply. They did not attempt delivery as I was at home all day.”

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Posted 8 months ago

“I would give no stars if I could, delivery man came to my door this morning, I'm disabled and can't open the door, I saw him through the window so pointed down as there is a bench outside, he bent dw gave me a thumbs up and left, I then recovered an email dating my parcel was delivered, there was no photo in the email, there usually is so I emailed, I received an email back saying my package was delivered was delivered to a secure location, meaning frontt door, with neighbour etc, I had a visitor and asked them to help, there was nothing outside or with either next door neighbour, I sent a further 6 emails asking for help and nothing, I paid €67 for the item to in that parcel and have nothing, awful company, steer clear, you'll get no help from them, I just clicked on tracking link in email and it's showing my parcel in hawks bay. Which is it fastway.ie? My parcel is in a safe place or still Inn your distribution centre? You see people, this is why not to use fastway.ie couriers”

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Posted 8 months ago

“Probably the worst company I’ve ever dealt with. Apparently they couldn’t deliver my parcel due to an error in the address. There was no error. Trying to get through to them is a nightmare. You only get a recorded message saying theres no support team there at the moment 😡😡😡”

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Posted 8 months ago

“Terrible terrible service. I would no longer be purchasing from apps that use Fastway as their courier.”

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Posted 8 months ago

“My package wasn't delivered. I was told by Fastway without a tracking number they can't help me. I never received a tracking number in the first place. Terrible experience with them. Awful experience with them a few years ago too. Do not use Fastway”

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Posted 8 months ago

“Driver was delivering to neighbours when he purposely drove over grass at my home leaving series of bad marks. When I asked him not to he told me to "Fuck off asshole" and grabbed his crotch.”

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Posted 8 months ago

“I wish I could give a minus rating. Not once have I ever received a delivery from Fastway. I’ve always had to drive to Swords in Dublin where I’m told your delivery is in the van. The delivery man who delivers in Balbriggan must not take the packages out of the van and actually deliver them. I really thought this time I would receive the package. Do this company deliver anything????”

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Posted 8 months ago

“Can’t get information about your parcel, customer service an absolute joke.”

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Posted 8 months ago

“An absolute disgrace. Stuck in Hawkesbay Dublin apparently since 25th January. I have emailed constantly and all I get is its a Customs issue. The greatest load of bull.”

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Posted 8 months ago

“I got an email from these telling me they tries to deliver yesterday. My son was working from home all day and nobody called to the door. I’m trying to contact them this morning - awful experience. No number to ring and the help desk referred me to a website operated by Chronopost - it’s in France and they don’t speak English. They replied to by query though by sending me. Link to fedex who have no know of my package. What am I supposed to do? So frustrating. Appalling service.”

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Posted 8 months ago

“If I could give zero I would. The absolute WORST courier company. I am baffled that other companies continue to use these? Another package "left at door" and never received. The money I have wasted because these guys are completely incompetent and cannot ensure they deliver a package to the receiver. No customer service - they're a disgrace.”

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Posted 8 months ago

Fastway Couriers Ireland is rated 1.1 based on 509 reviews