Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.12

1.1 Rating 546 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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Metrics

1.1

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 7th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am unable to track my parcel. The website won’t track it. I keep getting “bad gateway”. When I call the limerick depot it has a voice mail saying “we are unable to take your call “ The history states it has come but unable to find the premises , this has never happened anyone before as it is very straight forward and very clear on the map he is reading. A very disappointing service. I also emailed to see what time did he come so that I could be out on the road to wave him down. They never got back with that information.”

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Posted 2 months ago

“Dont order from SPortsdirect, they use fastway, this company is pure cancer. my parcel never been delivered and they lie about driver trying to attempt delivery.”

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Posted 2 months ago

“Wasi kierowcy to w poniedziałek chyba sipia bo mają problem z adresem i dostarczeniem poczki pod dany adres moja paczka wylądowała wczoraj 5km dalej dobrze że człowiek zadzwonił i powiedział że moja paczka jest u niego weźcie się do roboty 😡😡”

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Posted 2 months ago

“My delivery was thrown over my garden wall and left to sit in the rain. The driver made no effort to contact me to give me the parcel he didn’t bother to come up to the door. This is the 3rd time this has happened with Fastway in the last 3 months. At this point I try to avoid ordering with companies who use Fastway as they are literally the poorest courier I’ve ever come across!”

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Posted 2 months ago

“Sent a package to my mother via Fastway as I thought it would be faster than An Post. Tracking is saying it hasn't even left the depot in Dublin yet and it's being returned to me in the next 4- 10 days. Absolute disaster. The live chat cut me off and I've no idea what's going on.”

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Posted 2 months ago

“LIARS!!!! I was expecting delivery from Fastway. i was waiting at home all day long looking out for a courier. To my surprise I did receive an email stating that delivery unsuccessful due to nobody at address. As I mention I was home all the time. I have CCTV outside house, and after checking recordings there was no van, no courier, no attempt to deliver package. It was just a blatant lie. No customer service phone number, no way of contacting office, no way of finding out where is package.”

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Posted 2 months ago

“They left my parcels inside my side gate on the ground 20 mts from the house My main entrance is front of house with a Parcel Bin by the front door and notice to put parcel in Bin provided .”

Fastway Couriers Ireland 1 star review on 24th September 2024

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Posted 2 months ago

“My order from SportsDirect stuck somehwhere with them, no way to get support.”

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Posted 2 months ago

“Only communication (6 days ago) says my important (time critical) package will be delivered in 1-2 days. No contact number (in service) for Fastway available online.”

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Posted 2 months ago

“Package has been sent to the wrong repo and redirected 4 times already, each time to a different county. How they are still in business is beyond me”

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Posted 2 months ago

“Useless my parcel is stuck in a loop between their depots, no support whatsoever”

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Posted 3 months ago

“Constantly getting emails that they attempted delivery when they didn't (I work from home so am here all day). They dump parcels down the road from my apartment block, I had this happen to me and neighbours. Customer service do not reply, if they do they are not helpful. It puts me off ordering from a company if I see their courier is Fastway. DPD is far better. Reliable, great communication and super fast delivery.”

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Posted 3 months ago

“The parcel was thrown over the fence!!!. It was lucky that one of my neighbors found it.”

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Posted 3 months ago

“Ive ordered something, 2 delays. After all that they said parcel delivered. Nothing was there.. no way to contact them..”

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Posted 3 months ago

“My parcel said it was out for delivery, I waited at my house all day, when I checked the tracking it said no one was at home which was a complete lie they hadn’t even attempted to deliver my parcel! No direct contact number to talk to someone either, very bad service would avoid using!”

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Posted 3 months ago

“Well I got an email saying my parcel could not be delivered. True cause my phone had died. Then 2 hrs later, an email to say parcel was delivered. I have no delivery!! I complained, go an email saying parcel would be delivered today. Still no parcel.. wtf you guys doin?”

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Posted 3 months ago

“Oh my what a,shower,they have stolen more parcels belonged to me,and they couldn't care less,I've emailed and not once did I get a response Fastway north West sligo leitrim worst shower ever,”

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Posted 3 months ago

“As long as the companies i order from use Fastway as couriers, I've never had a positive experience. They come across as lazy... never have I had a package delivered to me personally into my hand. It's either been left somewhere in some bushes near the street where anyone can take it, or with neighbours you won't necessarily get on with. It's a joke and a shock they're not out of business!!”

Helpful Report

Posted 3 months ago

“Received emailed to say sports direct parcel would be delivered 29th August. Courier delivered another parcel on the 29th and when I asked where the parcel for sports direct was he checked system and replied still in depot. Within an hr I received an email to say courier had attempted to deliver parcel and rang me but there was no answer. This was of course incorrect. Courier stated before he left that he'd 100% bring it 2maro on the 30th. On the 30th I received same email stating they had tried to deliver parcel and tried ringing me and I didn't answer . Again incorrect. Company does not appear to have a reliable system to inform customer or effectively deliver parcel in an appropriate time frame . This isn't the 1st occasion this has happened. I am very hesitant in buying online from a company who uses fastway to deliver parcel.”

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Posted 3 months ago

“Impossible to contact customer services”

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Posted 3 months ago

Fastway Couriers Ireland is rated 1.1 based on 546 reviews