Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.12

1.1 Rating 576 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 2nd January 2025

Fastway Is Shite.

Fastway Couriers Ireland 1 star review on 19th December 2024

Anonymous

Fastway Couriers Ireland 1 star review on 7th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn’t even give this company one star they deserve zero. I got an email to say my parcel would be delivered in the morning, absolutely no time frame was given. I was out in the afternoon for an hour and when I came home I had an email saying my parcel had been delivered and I had previously opted for no signature to be required which was an absolute lie!!!!! There was no sign of my parcel at all even after checking with neighbours. I had another email from fastway to say they had left my parcel in the lobby.. does this mean left on my doorstep for someone passing by to take??!?!! THE WORST OF THE WORST & no phone number to call.. I did find an email for them but my mail never got a reply. Avoid at all costs!!!!!!!!!!!!!”

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Posted 1 year ago

“Waiting on a package for over 2 weeks now with every excuse on the tracking system. The both numbers of them in cork are not working or have no numbers on the actual site customer care you can't contact The most useless of useless crowd ever”

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Posted 1 year ago

“Saying parcels were delivered when no one called.Waiting in all day for courier. Customer service is none existing. A waste of time.Cannot get in touch with anyone.Terrible service.”

Helpful Report

Posted 1 year ago

“Absolutely terrible company say they tried to deliver parcel no one home total bs more like didn't bother would actually prefer to use a carrier pigeon people stay well clear of this firm cannot even ring to make contact”

Helpful Report

Posted 1 year ago

“Contacted fastway on Tuesday this week and gave me a ref number and told someone will contact me within 24 hours? Phoned up on Wednesday same lies someone will contact me within 24 hours? Thursday same lies from this useless company told lies again will contact me within 24 hours??? Last package told nobody at home yet 3 cars in drive and 4 people are in the house. Delivered next day buy driving up the lane beside the house and driver fired the package over a 6ft high hedge from his window and landed about 50 ft in the drive way. Never made any contact with me This is the worst company to deal with no contact with any human just gone on lone to made contact with them. The company is so bad that's why no body will answer the phone.”

Helpful Report

Posted 1 year ago

“have 2 emails saying my 2 packages we delivered and one apparently even signed for … nothing arrived - no customer support other than an stupid email service that you get not reply from or have to wait days for a response. I would like to speak to an actual person.”

Fastway Couriers Ireland 1 star review on 9th November 2023

Helpful Report

Posted 1 year ago

“Shockingly incompetent service, parcels constantly being delivered to wrong estate and even when they do manage to get the correct address/eircode parcels are just abandoned in totally unsafe and unsatisfactory places' drivers don't even bother knocking, I couldn't count the amount of times i got messages saying parcels were left in a safe place when nothing was delivered at all, i was at home on one occasion with front door wide open and parcel was left at the gate where anyone could have picked it up, no way to contact fastway and when you try you read about a number provided in welcome email!? But there's no facility to access anything to elicit a welcome email, absolutely diabolical shambles and practically pointless”

Helpful Report

Posted 1 year ago

“Criminals pure and simple. They never delivered my parcel and on the tracking website was shown as delivered and signature obtained.There's no contact number and it supposed to be a live chat but it doesn't work.i will follow up with a complaint to the gardai since this is theft.stay away from this company.”

Helpful Report

Posted 1 year ago

“I waited 2 weeks for a dress due to come in a week I was told my package was miss sorted 4 times this is unacceptable especially for people counting on package arrival during a promised time frame so Disappointed”

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Posted 1 year ago

“I am so disappointed. My parcel was left at my front door. And my area is very busy for people who walking around. Anyone could take it.On the packaging was my phone number. Why noone tried to ring me to ask where my package could be left. Other time he just rang the door bell and same again just left it to sit on the ground without waiting till I open the door. Very bad service. Try to avoid if you can. Can only imagine if someone do that to their packaging”

Helpful Report

Posted 1 year ago

“My parcel was dispatched 2 weeks ago from the UK. Online tracking shows that it has done a circuit of Ireland, north and south. It has been unloaded and then dispatched from several depots but no delivery. Their website is not functioning in that if you click on contact or email, there’s no opening of a separate page. I googled and found phone numbers. When you call there is a pre-recorded message directing you to the website. I won’t be purchasing from companies again that use fastway couriers.”

Helpful Report

Posted 1 year ago

“Everything! No delivery. No contact. No communication. No business anymore with companies who use them.”

Helpful Report

Posted 1 year ago

“I waited all day for my package and email stated that it had been delivered with my signature. I couldn’t contact them to find out so I reported it to guards. Then they rang me 2 days later to say they had left it in a shed at the back of my house which I checked and would have seen them so I believe they must have come back in the night and put it there. Anyways I asked him why he didn’t give it me properly and he’s not supposed to sign my signature and why he put it out back, that I was there all day, he could have given it me.... very strange and very dodgy un trustworthy company. They should be shut down, the criminals. Customer care won’t even take my complaint. 🤬”

Helpful Report

Posted 1 year ago

“Not waste time said by long Horus my is house your report crime scam parcel”

Fastway Couriers Ireland 1 star review on 24th October 2023

Helpful Report

Posted 1 year ago

“My parcel was delivered to the wrong… My parcel was delivered to the wrong address the dublin 1 driver left it in a spar shop then sent me a text message from his personal phone telling me to go there to collect I replied saying I couldn't & it wasn't ordered to the spar shop it was ordered to my address & I was there all day I contacted customer care & explained the same thing I sent several messages got no reply then when I Track the parcel it was returned to sender. Absolutely terrible non existent customer care never reply & I done nothing wrong I simply wanted my parcel I paid for the dublin 1 driver is lazy & didn't do his job. Terrible horrible unprofessional company.”

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Posted 1 year ago

“Awful service. Avoid them. They are brutal.”

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Posted 1 year ago

“Has anyone experienced this -I advertised an ad to sell a bike , the buyer suggested to use Fastway Couriers- a link was sent to me - to receive a paid- amount - I was asked to input the same amount, in order to activate / verify my account - then I receive the amount - never heard of this - seems a scam set up- I wonder if all the lost parcels mentioned in the many reviews, are deliberate- to sell on the items- seems dodgy -”

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Posted 1 year ago

“Firstly, Fastway delivered to my front gate and just left unattended parcel when I had requested it be left with designated neighbour. Secondly, unlike DPD, they do not have local drop-off arrangements with local traders, making it difficult for parcel delivery when you're not there. DPD have drop-off points in small towns all over Ireland--I'd have to drive over an hour to get to Fastway hub. Thirdly, DPD phone in advance to arrange specific time-slot and access and you can change delivery to drop-off point on same day. Fastway don't seem to care about customer. I will no longer buy on-line products from vendors who use Fastway.”

Helpful Report

Posted 1 year ago

“A nightmare of a company to deal with. They have no idea about dates and deliver when they feel like it not when anyone is at home. I have spent the last 3 weeks trying to get them to collect two boxes for return to Woodies. They make arrangements and then don't bother to come. This has been repeated over and over again. I threatened Woodies with legal action if these boxes were not collected by next week as my contact is with Woodies not Fastway Couriers. I don't know why any reputable firm would deal with these useless couriers.”

Helpful Report

Posted 1 year ago

“Absolute joke of a company email you to say your order has been delivered nowhere to be seen joke for customer service aswell. Should have known how bad they where when delivery man was sitting in my drive texting my son to say their is no one home will I throw your delivery over the wall unfortunately we have no wall around our house just too lazy to get out of the van to knock at the door. Next time I order on internet I'll make sure it's not by by fastway joke company.”

Helpful Report

Posted 1 year ago

Fastway Couriers Ireland is rated 1.1 based on 576 reviews