Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.13

1.1 Rating 510 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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Metrics

1.1

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 6th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So furious with Fastway. They never used my eir code which was provided but used coordinates instead and delivered my parcel to a house 3 miles away. I only found out when I contacted the company I bought from. Not good enough Fastway”

Helpful Report

Posted 3 years ago

“ordered a part from an Irish company in Donegal instead of my usual UK one they shipped the part on the 15/01/21 and said I would have it on the 18/01/21 we are closing now at 4.45 on the 19/01/21 and it still hasn't been delivered. they don't have a phone number or an email address and there on line help need a lot of help I think the staff manning it are special and not I a good way, I have told this Irish company that unless they can find a better courier I will never order another part from them, Rubbish service and no customer service don't ever use this company”

Helpful Report

Posted 3 years ago

“Dumped my goods at the wrong address and then refused to take responsibility for the mess, refering me back to the sender. At this stage, if you cant find someone via a full address, eircode and a phone number just in case, then its clear you dont care regardless. 10th rate, amateur service. Avoid.”

Helpful Report

Posted 3 years ago

“Waiting for a parcel that’s been with the ‘courier on its way’ for a week now! My house is 12km from the shop! Must be taking the Long Way round??? How is this not policed???”

Helpful Report

Posted 3 years ago

“Extremely bad service. Someone's package was delivered to my house there was two labels on the package one from a parcel I was waiting from but it wasn't my package it was another persons. Still waiting a week for someone to pick up the person's package they left at my house after mulitlpe requests to pick it up what's worst is I've asked 4-5 times where my package is and the customer service agents keeps ignoring this part of my message or not responding. Customer service not acknowledging your package is missing is unbelievably ignorant. Do not use this service if your sending parcels to family, friends or if your a small business who can't afford to replace missing packages because you won't even get an response from the company.”

Helpful Report

Posted 3 years ago

“I live in an apartment block and I noticed that Fastway couriers leave the parcels in a common Area, on the floor, in front of the post boxes where a random person can take it! FastWay couriers- don’t be lazy! Come back if we are not home and can’t collect the parcel. We pay for your service!”

Fastway Couriers Ireland 1 star review on 7th January 2021

Helpful Report

Posted 3 years ago

“FastWay - what a disgrace of a company! False updates on orders, undelivered orders, keeping parcels in depot for weeks, my best advice is to avoid them...”

Helpful Report

Posted 3 years ago

“Stole too parcels that were not for them. Held them in their depot and now refuse to return them because they are too busy. No way of contacting them directly just ignored emails and a driver saying head office won't let him return to the depot. Shambles of a company. Even when avoid using. They just take other courier companies parcels!!”

Helpful Report

Posted 3 years ago

“Horrendous company! Must be investigated for it’s told unprofessional operation! I didn’t think it was possible in this day and age to be soooo incompetent. Will never buy from a company that uses fastway for delivery!”

Helpful Report

Posted 3 years ago

“I had a parcel sent from Waterford and it was held for over 10 days in their depot. The parcel was "missorted twice" and the "gift box" came damaged. Unfortunately there is no way to contact them. They have no care.”

Helpful Report

Posted 3 years ago

“I booked a parcel colletion via the Parcel Connect website for 7th December and received an email confirmation. I began to email 'support' after 8th December when the parcel wasn't collected. There is no phone number anywhere for them and the website says they are linked with Fastway couriers, who also don't have a phone number. I had to send the parcel by An Post on 11th December. On 12th December, when my tracking code still said 'not collected', I received a reply from Fastway Support to one of my emails blatantly lying, saying that the parcel had been collected on 11th! It's actual theft of people's money and I don't think they exist at all. It's just a professional scam website. DO NOT USE.”

Helpful Report

Posted 3 years ago

“I have been dealing with garret from clondalkan fastway and the service ir above and beyond by him in the area. I've had deliveres and refunds handled with complete professionalism and kindness. Couldn't recommend FASTWAY in clondlakin garret. Absolutely amazing service.”

Helpful Report

Posted 3 years ago

“A truly desperate service, it's a shame companies cannot be fired for not providing a service. Over €500 worth of presents from 3 different companies have all gone missing with Fastway. I've been on to customer service and they are simply terrible, giving replied saying we didn't get your parcel..yet they delivered one package of a mutli package. Business need to be very careful and simply AVOID using Fastway. It must be costing them a fortune, I've had orders resent and they still have not arrived 3 weeks later when I'm paying for a express delivery. Shocking and something needs to be done about this in the corporate section of Fastway!!!!”

Helpful Report

Posted 3 years ago

“Do Not use this company. Worst couriers in Ireland. Because my parcel had no eir code on it, it sat in the depot for a week. No attempt made to contact me or sender. Still have not received the parcel after 11 days (Dublin-Galway). Update on tracking says its been delivered... But not to me.... No contact from the driver as to where it is. Unprofessional and a disgrace. I would leave zero stars if possible...”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“disgrace of a service, no way of contacting them , no phone line in operation , emails are generic responses , hiding behind computer screens avoiding dealing with realtime issues, have a package with Christmas gifts in their Dublin hub since 26/11/2020 and no update on it being delivered most likely lost or robbed at this stage , will never order from a company that uses FASTWAY again”

Helpful Report

Posted 3 years ago

“i ordered an item from a place in Santry Dublin and i live 10km away and it took two weeks for Fastway to deliver the item. terrible service. poor quality. they are completely disorganised.”

Helpful Report

Posted 3 years ago

“For the third time in one year this company never deliver! No way to contact them and tracking always says it is at the depot. When you contact via email and if they ever respond they tell you it's with the driver who will NEVER show up. on one occasion I managed to get the number of depot manager and the driver and when I called them both called me names. REALLY stop dealing with any company used their service.”

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Posted 3 years ago

“WORST COURIERS EVER. Parcel was meant to be here on 12th Nov and now its the 18th and still not here. Told several times it was on van for delivery. Told they were unable to access property for delivery. This is false, I'm working at home, can see the drive and road from window. Drive is open so no reason to not be able to gain access. When I asked for contact number for head office I never heard from them again. Shocking service. Will never use them or buy from any retailer that does. I cannot believe they are still in business. Customer service is non existent.”

Helpful Report

Posted 3 years ago

“I rang several courier companies to be told a delivery may take much longer than required and then I found Fastway Couriers. I have to recommend this company 100% not only for the next morning delivery but also their professionalism and friendliness especially the Tuam depot branch. Thank you Matthew for taking our speedy request on board, contacted Fastway yesterday, delivered this morning early. Excellent Service, Highly Recommend this courier company.”

Helpful Report

Posted 3 years ago

Fastway Couriers Ireland is rated 1.1 based on 510 reviews