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Fastway Couriers Ireland Reviews

1.1 Rating 509 Reviews
3 %
of reviewers recommend Fastway Couriers Ireland
1.1
Based on 509 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Fastway Couriers Ireland 1 star review on 6th October 2024
Mariusz Krawczyk
Fastway Couriers Ireland 1 star review on 24th September 2024
Anonymous
Fastway Couriers Ireland 1 star review on 20th August 2024
Aaron
Fastway Couriers Ireland 1 star review on 12th August 2024
Behic Danisan
Fastway Couriers Ireland 1 star review on 12th August 2024
Behic Danisan
Fastway Couriers Ireland 1 star review on 21st June 2024
Robin F
Fastway Couriers Ireland 1 star review on 14th May 2024
Anonymous
23
Anonymous
Anonymous  // 01/01/2019
Never use this service ! A complete joke. First, the courier is too sloppy to find your actual address and approaches some random spot in the area, then they contact you just to tell you have a parcel and then leave immediately. I just missed my parcel collection because of a joker like that.
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Posted 1 year ago
They are terrible, most horrible courier company. Everytime my package gets into the hands of Fastway it never gets to me. It's always said delivered but never true and hell no you can't contact them. This has been going on and on I think something need to be done about regulating these courier service companies especially Fastway. A petition to hold Fastway accountable and sue them should be raised and retailers must take our reviews seriously and stop giving our packages to Fastway. This company is absolute scam and full of frauds.
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Posted 1 year ago
If I could give no stars I would. Absolutely terrible service. They lost my parcel worth over €100. And was basically told tough luck. Customer service was probably the worst I've ever had to deal with. I requested a manager to call me which didn't happen either. Avoid this company at all cost.
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Posted 1 year ago
Awful. Delivered a package to a mislabelled address (which they dropped into a local library and didn’t tell me at first). Then when I explained it was the wrong address she offered to pay to have it collected they refused. Utter rubbish. Avoid at all costs. Never got my package. Plus you cannot call them. I’d go elsewhere
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Posted 1 year ago
BAD AND TERRIBLE SERVICE I order an item from the seller on eBay on the 13th of June and the seller provide a Fastway tracking number 2F1000006072 ,The item was sent from Bulgaria to Ireland and should be delivered by the 17th of July and was not delivered until today 18th of August. On the 17th of of July I email Fastway costume services and asked them where was my item and they replied next day saying that they didn't know where the item was and they was going to escalate this case to depot. Since then I haven't heard from them and the item still lost somewhere in Fastway depot as you can see in the tracking number provided Terrible Service Fastway.
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Posted 1 year ago
NO STAR is my rating. I ordered a parcel 3 weeks ago. I'm still waiting. Only I contacted via email I wouldn't know its supposedly in customs. No phone number to actually to speak to anyone. I keep asking for a number to speak to some one in fastways and customs but they won't. They keep ignoring what im saying on email. A disgrace of a service. Your reviews is about 1 star from most people but most would give No stars. I have paid for my parcel and I expect to be delivered on time. But I'd not to give updates which you don't do.
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Posted 1 year ago
if I could give 0 stars I would. customer service system is unhelpful. Got an email to say they attempted delivery and they would only try to deliver another time before returning my parcel to the sender, when they didn't even attempt to deliver. Contacted them to follow up, turns out the driver broke down (this happens, no problem) and just set all his packages to 'attempted to deliver'. going around in circles the last 2 hours to opt for collection and the girl said she couldn't help with this type of query, said she would transfer me to a colleague to help- didn't and lef tme hanging 3 separate times before then saying she couldn't help and disconnected the chat. Customer service agent Karina, needs training!
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Posted 1 year ago
If I could give 0/5 stars I would. This company are the absolute WORST delivery company in Ireland. They delivered my package to “the back door”, even though there is no access to my back door. I can only assume they delivered it to someone else. I have another 2 packages that although on my delivery details I said to leave them under the milk cover, they notified me that they were leaving and took my package back. The fact that there is no simple way to contact this joke of a company and their phone number doesn’t work anymore speaks for itself, they are 100% aware of how useless that they are but hate the idea of being held accountable. DPD are so so so much more efficient and easy to work with, they give you a text to let you know the hour that you will be receiving your package aswell and when it is been delivered, if no one is home they take a photograph of where they left it. They need to get their act together, for the foreseeable future they if I order something online I will cancel it if fastway are the delivery company. 😡
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Posted 1 year ago
Ordered item for special event, ofcourse I didn't know that this idiotic company delivering. So I took a day off work to wait for that parcel, waited all day at home with phone beside me and I even put down safe place where they can leave it.. and guess what, delivery couldn't be attempted as according to them I wasn't at home.. there idiots didn't even bother to call me.
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Posted 1 year ago
Holy fup. Contact us? On the merry go round of trying to contact them. They must be shy! Parcel due a weekago.notracking number and is 5th oneto go missing
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Posted 1 year ago
Every single time I have a Fast way delivery, it never gets to me on time!!! Every single time I track it, it's ALWAYS the same pattern: 1) Email received from Fastway that my package is in the van and being delivered that day. I stay home all day, and NOTHING gets delivered! 2) The next update on the tracking states "Delivery Attempt". Again, I have stayed home every single time, all day, and they did NOT try to deliver! 3) Next update states: "Rang - no answer"! No, they did not. EVERY single time, I am home all day and my phone is right next to me and not once does it ring!!! And, no, there's not a problem with the phone number!!! It's Fastway that's the problem! My deliveries from Fastway follows the exact same pattern every single time!!! They are the worst courier company ever!!! I don't know how they're still in business!!!
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Posted 1 year ago
Said they attempted to deliver it but I’ve been home all day bunch of 🤡🤡🤡🤡🤡🤡
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Posted 1 year ago
1 star is too generous for this company. I have,never,EVER managed to get parcel delivered to my address by these clowns.If I know company uses Fastway,I avoid. Recently, placed order without knowing,that they use these cowboys and needless to say parcel never got delivered to us. However, parcel was signed ,what I presume was the driver and prob left somewhere in the area…I just can’t understand, how these are still in business as I have never heard nothing but complaints
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Posted 1 year ago
A nighmare to deal with. They have no email address. They arrive unannounced and the drivers have next to mo English, I could not understand a word from him. Stay clear of fastways Appalling service .
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Posted 1 year ago
Delivery drivers just sign the delivery notification themselves and dump the parcels anywhere. The way this company operates, is nothing short of criminal.
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Posted 1 year ago
Again I'm annoyed I have to give this company even one star. Today was the second time I had the misfortune to receive a parcel from this company, and the second time they messed it up. Their staff left a parcel on my doorstep when no one was home and I was not due to be home for several days. €200 worth of goods just left on a main road!!! Lucky a neighbour spotted it. The worst thing is that I requested a change of delivery address four days ago which was clearly ignored. Now I know why the previous parcel went missing, because they probably left it on the street for anyone to take. It seems to be nearly impossible to contact anyone in the company. The last time I ended up leaving them a bad review and they contacted me, asking me to forward the bad review so they could address it. I never heard from them again, Not even an apology for my son losing his birthday present. Absolutely appalling service. No wonder they have such bad reviews.
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Posted 1 year ago
I strongly advise that anyone thinking of using this company to rethink and do research and read all the reviews that have been left, absolute shambles ran by cowboys
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Posted 1 year ago
This is the third time I have had an email from them stating my parcel was delivered but am left without my items! I have CCTV and last time I complained, they didn't get back to me once I told them the delivery was not on our CCTV. This time, they are responding but CS have basically said the driver delivered it, they have to go with what they are told, and they'll ask him to contact me but he might not... WHAT???? Where is my parcel? In future I will stress that companies should not use this company. They are either thieves or completely incompetent. I am furious right now, they sent me a Google maps picture of my home stating it was from the Driver GPS... I am so frustrated but unfortunately, I am the receiver rather than the sender. I will be contacting the sender shortly. Their CS is completely unhelpful, their attitude is generally combative, and I say this having worked in CS myself and understanding how frustrating a job it can be, but never have I responded to a customer in this manner, or even ignored them, as they have me. Unbelievable that they are still in business! As for the questions, my delivery is not on time as it is generally late anyway and has not actually been delivered. They appear to be using their own driver, the item better not be damaged, but it is missing so I can't tell, and it's taking ages to get it from them, the last two deliveries never materialised! Communication is a joke, and CS is more or less redundant as they seem reluctant to respond to customer issues. Never again!
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Posted 1 year ago
Fastway tracking stating that they were unable to deliver (twice)as no one was at home , even though we are at home 24/7 . I don’t know what is going on with their parcel tracking updates but they are completely false They have no phone number or e-mail address , so they are impossible to contact . I will state in all future on line orders not to use Fastway as the service is awful and customer support is non existent . I did not believe that a courier company could be this terrible until I experienced Fastway.
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Posted 1 year ago
Stone age...brain dead.....USELESS AVOID AVOID AVOID AVOID
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Posted 1 year ago
Fastway Couriers Ireland is rated 1.1 based on 509 reviews