Fat Face Reviews

“ I phoned customer service and asked for a refund she said she will process it as we speak and she sent me an email. ”

“ Aside from this being a waste of everyones time they then take 5 days to refund you the money. ”

“ Fat Face should make their returns policy clear. I returned an item to the store straight away as it didn't suit me at all..I now know that a refund can take 2 weeks, plus up to another 5 days to clear. This is not good enough. Most stores refund much quicker. I would not buy again from Fat Face. ”

“ They said I need to wait another 10-14 days for the jacket to be sent back to the UK before my refund would occur. ”

“ Over 20 days of ambivalence from their customer service (10 of which is standard “investigation rubbish” by which time they have sold out of everything, I have a refund. ”

“ OK, after three weeks of them talking FatFace asks me to ship the jackets (yes, I decided to return both, the correct size had one arm a bit smaller than the other) to a US store through USPS and they'll refund me. ”

“ Received confirmation that’s refund will take 3-5 days - that was on 9/9/2021 - today is 9/21 and not only there is an issue with phones for customer service (not working according to the recording). ”

“ you will receive your refund 3-5 labor days. ”

“ I used to order and do well with deliveries- love their stuff - Now - it’s 2 1/2 weeks -plus with no emails - one order didn’t arrive and I yes I had to chase - eventual reply was it was cancelled ! But no refund given so had to ask for that ! Which was wrong when it arrived ( too little ) they are all over the place right now which saddens me as I love their stuff - WHAT THE F IS GOING ON Fat Face ? ”

“ 01 pm I received an email telling me a refund for all my purchases was being processed. ”